I’m not sure what happened, but my AT&T LG500 cellphone is suddenly locked up and insists that I need to enter a PUK code. Well, it says “PUK PIN Code”, but either way, I don’t know what the code is. Help! Each time I try the counter goes down by one and I’m afraid something bad’s going to happen if I get to zero too… HELP!
Well, you’ve got good timing, I’ll give you that! We just went through this same puzzle with my daughter’s Samsung phone too, and we are also stuck on, uh, part of AT&T’s cellular network.
Let’s define a few terms to start out. PUK stands for “PIN unlock key”, though you often see it referred to as PUC, a “personal unlock code”. And that “PIN” in “PIN code”? That’s “personal identification number”. So basically your phone is saying that it’s all locked up and you need to identify yourself as the owner before it’ll unlock.
Problem is, you’re in the same situation we were in: you don’t actually know the unlock code.
Since they don’t have biometrics like retina scans or fingerprint analysis or, better, DNA analysis, you’re stuck. Or are you?
Turns out that if you log in to your account on the AT&T Wireless Web site, it can show you the PUK code that you can then enter and unlock your phone. No kidding.
First off, this is doubtless what your phone looks like:
You can see that we’re halfway through the ten attempts we’re allowed to try. In a minute, you’ll find out that if you get to zero, your phone’s SIM card freezes up and you’ll need to get a new one. So don’t mess with it yet!
Log in to the AT&T Wireless site with your account credentials, then find where it lists your phone:
You can see what you want on the right: “Unblock SIM Card”. Click on it, and:
You can see the PUK code for this particular phone: 87897808
Scroll down a bit, though, the warning text in the yellow box is well worth reading:
Got that? Enter a wrong PUK code ten times in a row and your SIM card will be permanently locked and you must purchase a new SIM card. Not good.
Fortunately, you know now how to deal with the situation. Good luck!
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Its wants me call 911 to unlock my phone. And idk what to donplease HELP ME
Definitely no reason to call 9-1-1 to unlock your phone, Natalie. I would suggest you go into your cellular carrier’s local shop (e.g., Verizon, AT&T, T-Mobile) and ask them for assistance.
I just went through this with a new phone for my wife. The phone suddenly locked itself and demanded an unlock code. I tried the carrier but gave up after an hour on hold. Then I had the bright idea to ask Google. Of course, if you want to unlock a cell phone, most sites are telling you how to unlock it so you can use another carrier, NOT how to unlock the SIM card! I found one site that suggested that I look in the MANUAL for the PHONE! WHAT A NOVEL IDEA! I found my phone’s manual on line, discovered that the “#” key held for two seconds will lock it, and that the last four digits of my cell phone number will unlock it! That quick, problem solved. Hope it works for you. (ours was an LG phone)
didn’t work
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k so im trying to figure this out for my dad but his phone came up like that too. enter puk code. and he doesnt have an online account. and i cant get a hold of virgin to help my dad out. what do i do?
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I have a LG GPAD 70 tablet I rec during a promotion with AT&T FOR STARTING SERVICE now I have need of my PUK code and it says to go to a desktop site ..(which I did on my iPhone 6+ ON THE FULLSITE on a desktop which I do not have access to)
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In an attempt to eliminate the 4 digit code that my LG phone requires when powering it on, I went into the menus and told it to turn off the code requirement. That is when this phone went into the PUK code requirement screen. I made 2 attempts to figure it out, then took it to the local AT&T store and they said the sim card was now bad. They replaced the sim card at no charge, but after turning the phone on, I had to enter the original 4 digit code all over again. It worked, but the downside was that I lost all my contacts and any other personal settings. I was lucky though, that I had used AT&T’s contact upload feature a year or so ago, and I was able to download almost all my contacts back into my phone within just a few seconds….Thank goodness for that feature, otherwise, it would have spent hours re-entering all those contacts… What I don’t understand is why they said the sim card was junk, after only two attempts to figure out the code. It said there was still 8 tries left. I think this was the easy way out for the AT&T clerk, so rather than spend time figuring it out, they replaced the card instead….Hope this info helps someone along the way…
Can u send mi a puk code mi nmbr s 0837808141 plz i hv 1 attept lft
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Me too!! Can you please help!!!!??
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dial 611 call us and make sure to verify the account
for At&t subscribers
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Respected Sir/Madam
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Thank you Dave…you saved my life!
what is the PUK code for my LG 500g when it is asking for a PUk code like a free PUK code for every LG phone
Worst case, go into your cellular service provider or carrier and ask them for help with the PUK code, Henry.
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Thanks! I followed your instructions and saved my son from having to buy a new SIM card.
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I was just wondering if a power cord for an LG 500g cell phone would work in an LG 501c cell phone. I bought the 500g only to find out it didn’t work in my area and had to buy the 501c. I just wondered if the power cord for the g could serve as a back up to put in my luggage when I travel should I forget the one that came with the 501c. I already know the batteries are the same so at least the cost of the first phone isnt a total waste. I just wondered if the power cords could do the same thing. Thanks
thnk you so much i thought i was totally stuck!
the above instructions for obtaining a puk code online do not work for go phones.
I have a similar problem its just that my cellphone was stolen but the Police have managed 2 locate my cellphone an has returned it 2 me bt now its looking for a security code that I dont know! What do I do? Is there some kind of default code? Please Please help!
I’d go into an AT&T store and see what they can do to help you. You’ll need proof of purchase, however. Did you get a receipt of sale from the seller?
What do you do if you buy a ATT Xenon from someone else and run into this problem? They won’t answer my calls now (big surprise.) Am I stuck?