Dave, I recently had to reinstall Windows XP home. After that I then set up Verizon DSL for the first time. When I attach my digital camera, now, I receive the usual window that gives me the choices where to download my pictures, but I noticed that there is the same program (Microsoft Picture It Express) is listed twice. When I click on anyone one of them the software doesn’t load. I have to click on Start -> All Programs -> Microsoft Picture It. Then the software loads. I would like to know is how can I delete one of the Microsoft Picture It programs? Or should I uninstall then reinstall it? If so how may I do this?
It’s hard to know whether you have two copies of the program or whether something else is a bit messed up on your computer, actually. A first test, to see if you have two copies of Picture It, would be to search for the program on your system.
Go to Start -> Search -> For Files or Folders… and type in “PictureIt” then see if more than one program is matched. (Since I don’t have Microsoft Picture It, I’m not 100% sure that’s the name of the actual program. You might need to experiment a bit to find what Picture It is called on your computer).
I’m going to guess that you only have one copy on your computer, though, and that the reason you’re being presented with more than one copy of the program when you hook up your camera, and that neither can launch, is that your file associations are corrupted.
In a nutshell, Windows has a mini database that associates file types with specific programs that should be used when those files are opened. “.doc” goes to Microsoft Word, “.xls” to Excel, and so on.
If your file associations are messed up, then Microsoft Windows doesn’t know what programs it should associate with digital camera images (JPEGs, most likely), and the kind of problem you’re experiencing can occur.
The good news: there are a number of utilities that can help you reestablish the correct mapping, and I’ll recommend that you check out Windows XP File Association Fixes, in particular JPE/JPG/JPEG Association Fixes.
Good luck with this, and do come back and report on whether this fixes the problem.