I have 2-step verification enabled for my Facebook account, but recently I needed to log in and didn’t have my Samsung S7 handy. And I couldn’t get past the “code generator”. Is there a solution?
Generally once you set up 2-step account verification — which I strongly recommend — then it’s really hard to log in without having your smartphone in hand. But that’s kind of the point, and whether it’s done through an SMS text message that contains a secret code or the “decoder ring program” that is Facebook’s Code Generator utility, you’re going to have a tough time without your S7 or other smartphone in hand.
There is a way to sidestep the Code Generator request from Facebook if you’re either on a Mac system with iMessage set up or an AT&T device with its cool NumberSync system enabled, because in both cases you’ll get text messages sent to your phone showing up on your tablet or computer. Otherwise, ya need yer phone, mate!
If you are on a Mac OS X system like a MacBook Air and you have all your data sharing via iCloud, here’s how you could theoretically sidestep the Code Generator challenge. First off, you go to log in to your Facebook account and here’s what you see:
The Code Generator is something you can find in the Facebook mobile app, but let’s say you don’t have your phone handy so can’t get to that feature. Instead, click on “Didn’t receive a code?“.
A few options are presented:
Notice that second option: If you’re logged into Facebook on another computer, you can actually approve the new login without any further hassle. Probably, however, that’s not going to be the case.
Instead, click on “Text me a login code“…
Ready? iMessage (uhm, “Messages”) all configured properly? Click on “Text me a login code” and Facebook will send a six digit number that will show up both on your smartphone and in Messages:
162836. This changes every time you send it, of course, so it won’t help you hack my Facebook account! 🙂
On your computer screen, the window will have changed to an input box, ready for that code. Don’t be confused by it still referencing Code Generator, however. Just enter the value sent:
A click on “Continue” and you’re logged in!
Well, not quite. You have the chance to mark this computer and browser as safe so that you won’t have to go through all this rigamarole next time you log in:
Choose “Save Browser” if you trust the computer, or “Don’t Save” if it’s a public machine or one you won’t use again.
And now, with another click of “Continue“, you’re in.
My computer was getting slow, so I clicked in my google browser help to clear the cache 320 megs. I did not know it would delete paswords or the two factor authenticion code.
Can’t get into facebook. It won’t even allow me to upload private documents that would show I am who I say.
i dont have the text me a code option. what else do i do? i cant get into the facebook app to get a code from the code generator
I’m gratified to know that I’m not the only one experiencing this problem. I think I will try contacting the computer geek on my local news channel. Maybe if this gets some publicity Facebook will get off their asses and do something about this problem!
facebook stinks, hacker changed the phone number on my account, I am not getting the 2F codes. I condemn the whole organization
this wont work. my account was hacked jus yesterday-email and mobile number was deleted, cant access 2-step factor authentication since I can’t eve log-in to my account. is there a way to override your own a account and disable that code generator blah-blah (:(::(
I had that issue and when I was signing in, I believe I used find my account. when my info didn’t match they asked me to enter a previous email. it found me, let me in I updated everything except I didn’t know the hacker put on the 2F auth code thing on. So now I can’t get back in without them proving my identity. Which is fine, but I got married, never updated the name. I am trying to find anything they can use but when I send an id that has my maiden name on it, it just clocks for hours. Frustrating, I am going to try a bit more, because opening a new one sounds painful. All the pictures… UUGGHH… that is what I don’t want to lose. Good luck with getting in.:[P
On Aug 29th 2021 I received a message that I thought was from facebook and they said that someone tried to hack my facebook account. And, the moment I opened the message my facebook account was locked. I cant upload my i.d. I’ve tried resetting my password but it sends me to the locked account page. Sometimes I get to a browser that asks for my code generator. I dont know where I wrote it down. I have a bunch of code generator wrote down. Will you PLEASE PLEASE HELP me get my account back.
I suggest you try accessing your Facebook account from a different Web browser or different computer entirely. Check for malware on your own PC too. Good luck.
A hacker changed my security settings on my FB account so I’m stuck in the infernal code generator loop. This has been eye opening and truly one of the most frustrating things I’ve ever experienced. After working on this problem everyday for weeks, it is incomprehensible that FB has no solution, and further more, couldn’t care less. It is impossible to understand why FB doesn’t have REAL people to help those of us in this situation. I realize I am not the “customer”, the advertisers are. But without me, and the users like me, there are no advertisers!
I now have no access to a 14 year account history, including messages and posts from my late husband. I have always loyally defended FB as a valuable tool and a platform that has enhanced my life. Apparently I’ve been scammed, by the hacker and now I realize, by FB too. The lack of regard for real people in this situation is reprehensible to say the least.
have you resolved this? I am having the same issues
I am having the same issues! Anyone out there figure out how to contact FB for assistance!
Has anyone figured how to do this
Same issue!! How can they notify you you were hacked but not let you recover your account when using the same email as originally set up. They should be able to see what the hacker changed and verify it and change back so we can get the code sent to appropriate number or email!!
I am having the same issue. I have had my FB since 2006 and now cant get into it and have found NO solution. I was just recently divorced so my ID shows my married name but my FB has my maiden name so my ID is no good. If you find a solution please please let me know!
I was hacked last week. I am having the same problem. I have had mine for over 10 years and have videos and pics that I can never get back. I can cahnge my password via email all day long, but cannot get past the code generator. Everytime I sent them my ID they deny it.
Me too me too 12 yrs…the pics…and your situation is identical to mine…wish there was something we could do
Has anyone found a solution for this? The hacker changed the phone number on my account, therefore I cannot get access to my account to get the code. I was able to change my password, but it is asking for the code generator code, that I am not receiving.
I’m having the exact same issue. Just a circle of the same crap and I can never get in. And there is no real way to contact Facebook which is extremely infuriating.
Exactly the same!!
Exactly the same here too.
The same issue too, the hacker changed everything, but I managed to get my email added but the generated code traps me because I can not seem to change my cell back to mine. I just wonder how in the world the hacker was able to change my number and I can not change it back. there are some video I googles concerning this but in another language I can not understand. I tried to, I actually listened to them but to no avail maybe someone that speaks begali could and then could translate the video. I’ve been going through for 2 weeks! Terrible. I feel we should report this to the NEWS so that FACEBOOK could be sued!!
The same problem here… I have not figured out a way to regain access to my account 🙁
did you ever resolve this??? I’m having this exact issue and don’t know what to do!!
There isn’t really a resolution, Amber. You need to go through the ‘forgot password’ process on the Facebook login screen and fill in their form indicating you have lost access to related email, phone, etc, on your account. Good luck!
i have problem with login to fb im reset my password after hucking but now i need code from generator but im log off and no phone . how a can get acces to my accont i try deal with facebook but no code. facebook keep sending link to log in but i need code from generator PLZ HELP
i’m experiencing the same exact issue, keeps throwing me back in a loop to log in again and again.
I am having this same problem. I was apparently hacked. Trying to log back on, it is asking me for the Code Generator which I do not remember setting up. Since I can’t logon to FB, I can’t get the code. They send texts with codes to my phone, but after I enter them, they ask for the code generator code. Asking for alternative ways to get in doesn’t seem to work. I submit photos of the ids and it either says the photos aren’t accepted or to try logging on again. It’s a vicious circle. And I have a business account attached to my personal FB that I need to access!!! Has anyone resolved this? This is very scary that there is no live support or even a live chat feature to help resolve this. My account was disabled due to hacking. That does not seem to be an option for reactivation. The options only seem to be for bad behavior.
Hi Elyse! Have you managed to access your FB? I have the same problem. Very frustrating. Thank you. A.
Did you ever receive assistance? I have the same issue.
Same problem here
So how the hell do you get a fb code generator after you are hacked and changed your password successfully but can’t sign in to get the damn code generator
Has anyone managed to get in to their account after being hacked? My wife has had her account hacked, and whoever did it must have activated the 2-factor authentication. Despite sending FB her ID many times and changing her password on the ‘forgot password’ option we’ve had no responses from FB and just constantly circle in the ‘code generator’ loop. We’d like to just delete her account but we can’t even do that. It’s infuriating to say the least.
Facebook app told me my pw had changed (but I didn’t do that). I reported a hack and uploaded my ID. I got a code to change pw, which I did. Then I was asked for a 2F code. I did NOT request 2F authentication. I cannot get past the login page to get to a menu to see the code generator. Surely FB can address this problem since so many of us are having it. I want to get in and remove the 2F authentication. There were others who received the password reset bit in early February 2021 without ever having changed their pw. What a mess.
Any ideas about how I can get past the login page to see the menu to get to the code generator?
You might be stuck, Judy, if someone hacked into your account then enabled two-factor authentication. The problem is that from their perspective, how do they know you didn’t borrow – or mock up – that ID photo and are the one trying to take someone else’s account? Not so easy to unequivocally prove your identity in this remote, digital age. Sorry for your hassles!
So then what is the point of asking me to send my Id? Just more data mining/
What do people who do business on Facebook do? I understand that some of them have money associated with their accounts, I just want to retrieve messages and then say goodbye to FB after this fiasco. FB screws up my account and then won’t help me fix it. Time find another platform. I think FB is going to lose a lot of users if they cannot help when THEY lock them out.
I’m with you on this too Judy! Still trying to figure out how to regain access to my hacked FB account which has business pages connected to it, as well as financial info! On top of that, I have 2 active transactions in marketplace that I cannot check or get my money from… Am I left with no recourse, because that seeks criminal when someone has money involved!!?
Judy, I have the same problem. Could you find any solution?… so frustrating…..
This is exactly the loop we are in. Any luck at all?
Geez it really sounds like not going to have a fix!
I too am not able to login due to the two factor code I had another phone at the time I set two factor up, and did not get any app or backup code so each time I login they send a code to my old phone number. I have went through the steps they offer when you are not able to get the code but all that happens is they send an email with a code to change your password! Not helpful at all. I have even made a new account with my new number just to I guess start over and use Facebook but they close my account within a few hours. I do not know why and I can not find any support at all! This blows my mind Facebook is making $$$$ and they are doing it all without including any live support, I guess it works for them until they have some effects of the ones being left out due to issues such as this they are not going to offer any help. I am very frustrated and really shocked that I have been unable to solve this and a good to note hacking accounts with two factor on can not be done, well I can not do so it is very very hard. (but please if someone can please please who are you and how can I reach you)
My account was hacked, I’m locked out of Facebook in order to get back in I have to have the generator code. How do you get it if you can sigh in at all???
Same here. I wish someone woukd answer this question.
have you been successful getting back in? I had the same thing happen.
Please I don’t receive the code from authentication
I have no cell phone that sends or receives text…what can I do about the code I need?
sir, my problem is same with his problem.. i read your answer but there’s no such “use text message” in the “didn’t receive a code part.. please help sir.. pls email me at cristyvivero0810@gmail.com
i have two devices: laptop and mobile phone. My account was logged out in both of these devices, so i can not access to code generator or get any key or scan any QR code.. how should i proceed from these problems.. and they don’t send code to my phone number. What else should i do?
Is your phone number registered with Facebook as associated with this account? Then you should be able to use the instructions in the article (above) to get a code sent to your phone as an SMS text message…
My phone number was register with the account then i receive code on my phone i put the code on the request but i need generator code again please how can i get it?
Helo sir I want 6 digits code generator . But facebook sending account recovery your password reset .I have my password .When I login they asking 6 digits code so plz solve my issue
I have the same problem i want to get my face book back please help someone hacked my facebook i need a 6 digit code that will work
Fbook sent me a code to my phone but won’t except my phone number
It doesn’t work. Nothing says text new code. If it did this would be so easy. But unfortunately its not there. Just want another picture of your id. Then they verify you and send a link and it starts all over again. With no help at all. Its so frustrating!!!
When you use code generator and have a mobile number in your profile then you don’t get the opportunity to send a text message to your phone with a code!
When you use code generator you get only the option to submit a request to facebook and they don’t read it always.
So I would like to know how to by pass the code given by code generator! Nothing helped what I have read here!
no Code in the facebook
Hi I’m Sardar M Fazeel Kashmiri my Facebook account not open plz help me I don’t have my phone number
I don’t have a cell phone on my FB, I was able to see some of my Profile from my wife’s FB when I searched my name. It only had my email listed, no phone number. Additionally, I didn’t activate the two factor security unless I did it accidentally and didn’t know I was doing it, I don’t even know how I could have done that.
I keep getting the password code by email but I don’t get the generated code to my cell. You would think FB wouldn’t even allow you yo turn the feature on if you don’t have a cell phone on your Profile.
I cant access to my my account
Yesterday I tried to log in my account after I deleted the bookies of my browser then the Facebook asked to fill in the code … Really I though not reached me and did the process many times till a message came out no chance again. I did not know that my mobile was not working till the next day. I repaired but the time was gone away and support could I receive. I followed all what is possible to do but they never reply and yet can’t log in.
The only choice I did to recover my account is through the mobile.
Please help and give me any alternative way.
hello i have faced same problem. when i try to login fb account message like this please enter 6 digit code i dnt receive code yet and i havenot put my mobile number on fb account i only linked email address. what should i do? plz give suggestion
I am having the same problem. They say that I have tried too many times to get them to send a text and they won’t send one
i have been having troble for two days trying to get into my account
Hi
my name is darrell littlefield.i am having problems logging in to facebook,it keeps sending me
to the security check point,it says it has text me a security code to login,i never got it.i do get
text and emails when i click on reset password.have tried on my phone,tablet and laptop here
at my house,still no luck.can you point me in the direction to get past this.i have made a new name
to use ,but i want my original nake back please. i have contacted my phone carrier about this problem
they said my phone is working properly. could you please help me with this matter.
thanking you in advance,it will be highly appreciated
darrell dean littlefield…
I’ve been locked out of my Facebook account for two months due to this 2-factor authentication (that I didn’t request) and the fact that I don’t receive a code because I have a different phone number.
I use Facebook for work and it’s very frustrating to have it appear to the public like I have an account when I can’t access it.
I’ve completed the online help form that shows up when I hit “I didn’t get a code” but I get no response.
I would like to have my account deleted if I can never access it again; but, I can’t delete it if I can’t access it.
Any assistance you are able to provide would be appreciated!
Hi. Did you every get a reply or answer?Ihave sane problem.No text with and mesgs that day too many request.iam stuck in loop.can u help me
I can’t get my code on generator will you help me sign in to FB without it I don’t think I need it
on the other hand I am trying to turn code generator off as I accidentallyturned it on.all instruction I am getting do not help as under settings-“use two facter authentication” theris no option editing code generator but rather more actions to continue securing
Funny thing everyone is asking the same thing, and no one is getting any answers, I all so having same problem
I’ll say again, check out this FAQ from Facebook: https://www.facebook.com/help/270942386330392?helpref=faq_content Note in particular the sentence: “If your security code isn’t working, tap My code doesn’t work on your mobile device to reset your Code Generator, then try setting it up again on your computer”. 🙂
I have tried that multiple times in the last 24 hours. It says its sending a generator code via sms and it never comes. When I log on to my computer it tells me to go to my fbook app and get the code. I cannot get into the app since it won’t send the generator code to my phone. Is there a way to retrieve? My account was hacked and now when I try to sign in from both, which is the same “browser” ive been using, it says this browser not recognized and asks for the code. It’s a circle of crap. And I cannot get fbook assistance bc you have to sign in to ask a question on the help site.
All well and good but you have to be logged in to access the code generator. As almost everyone here has said, they are logged out and can’t log in because they can’t access the code generator. I too got hacked, hacker deleted my phone number. Facebook have graciously allowed me to change my email address and password but wont let me add a phone number or enter the code generator number because I need the number to loging, which I can’t get because I got logged out. You see the problem people are having now?
I am well aware of the challenge of having Facebook prompt you to enter your code generator information when you’re not logged in. For many people, however, they ARE still logged in on their mobile device even while they cannot log in to the computer / web interface. In that scenario it works perfectly; go to the code generator prompt on your Mac or PC, open your mobile to get the code, and you’re in and can fix things. If you’re logged out of everything, don’t have access to your phone or your phone number has been changed, don’t have a recovery code and don’t have a backup email address, well, then you end up having to try to work with Facebook to regain access. And it’s tough.
Have you ever been able to get anyone back into the Facebook? Seems like everyone here has the same problem.
I cannot get anyone into Facebook. I don’t work for Facebook. 🙂 I can, however, point people in the right direction. Go to log in and click “Forgot my password” and you’ll see, there’s a path to request restored access to your account. It’s a bit laborious, but necessarily so to ensure someone else doesn’t get into your account, right? Good luck!
Luck is the only thing that will work. I’ve done all the suggestions. I’ve tried numerous times, different browsers, devices, emails etc,,,, notta! I’m out forever I guess!
The problem is the hacker is getting the code, not me. 🙁 this blows Once the hacker is in they change the phone number the code goes to. This is impossible to fix. At this point I’d just FB to shut down my hacked acct. but they won’t even do that.
I am having the exact same
Problem can not access my account keeps saying too many requests sent I haven’t received my login code
Mom is having the same problem. She has Facebook n her Samsung galaxy tablet. She does not have a smartphone to receive text messages. We have tried everything and are stuck in a FB loop. Code generated, two something authorization, etc. Nothing is working. Please help
I am having the same problem. I believe I was hacked. I am not receiving sms codes and I do not have code generator turned on, or at least I did not turn it on. I can not get into my own account which is troublesome. I did not have a phone number associated with it as well. I can not log on from my iPhone nor my laptop or ,my desktop. Please help!!!
I lost my number and I want to login in my id but facebook reqiured is code generator so please tell me how can I do bypass
Can’t get code have new number. Please help to get back in to my Facebook. Thank you
I am sitting with the same problem as ALL of the above people. I also do not see any replies with an answer or resolution to the problem.
Can someone from FB please assist?
Start here for the official Facebook advice: https://www.facebook.com/help/105487009541643?helpref=topq
I CANNOT OPEN MY FB…CODE GENERATOR NEED BUT I FORGET/LOST MY CODE….
I have singed up for face
book account with my email can you help me to get into face book with out a code or can you send me a code to logi
nto face book please help me
It’s asking for my log in code but I’m not receiving and text messages!? I’ve even left it over 12 hours, reset my passwordots of times and then get asked for the code generator although I can’t get this because I can’t log on to the app. I had to do a factory reset on my phone and have not been able to login since?
What did u find out? I’m in the same boat. I can’t get to the GD code generator because I can’t get into the GD app on my phone. This zucker guy has to much money and no tech line. I’m pissed I changed password sent picture of license in sent picture of code with my face. Do these people ever answer back or is it a damn joke. Ugh??
Same exact problem here. Any help/answers?
I hear you. I’ve done both of those things several times for two months now. No response.
same problem
have a fb problem about two authentication factor..
I log in but they replies and asked code generator but I didn’t received ….. how to open my fb … I have mobile number that was registered with in… plz help me ..its about my personal …I need ur help plz…
Its a humble request to u
This isn’t a reply for anyone . I use WINDOWS not a Mac. So my question is is there also way to do this shortcut with WINDOWS ? I really need help !!!
You can’t use the code generator on a Mac or Windows computer if you aren’t logged in to Facebook, so I’m guessing you’re asking if you can access it from an Android smartphone instead of an iPhone. The answer is yes, and it’s in the same place on the Android FB app too!
I lost my mobile phone and I logged off from all of the devices. when I am asking facebook to reset my password he always sends me a code in which I can change my password, but after that he asks me again to write the generator code. What should I do now?
I am using Android and I can’t get codes sent to me either.
Facebook doesn’t send codes. You use the Code Generator to produce the code! 🙂
You cannot use the Code Generator if you are not logged into Facebook and your phone number is not on your account! My page was hacked and my phone number was taken off of it so there is NO way to get your account back unless you can log into it.
Plz get unlock code
I Lost my phone the phone number where he code generator is being send,and I dont have a access to the email add. please help me recover my facebook account without those codes.
Same problem as mentioned above. Not receiving text message and it stating that I have requested too many security code. So can’t bypass this no way
there is a problem regarding login to my account and if i m following the procedure but it is showing you have applied for text messages for too many times then what should i do with that? can you please solve my problem there is lots of problem happening with my account
Whenever I ask facebook for sending me text message with log in code they said I have request too many messages. What should I do?Anyway I don’t have a choice by calling from facebook for the code generator. Why? I’m looking forward to hear from you soon
Sincere
Salina
Same problem. Too many requests ?
Have you solved the problem already? I need help here 🙁
Whenever I ask facebook for sending me text message with log in code they said I have request too many messages. What should I do?Anyway I don’t have a choice by calling from facebook for the code generator. Why? I’m looking forward to hear from you soon
Hi. Did you ever get a reply or answer? I have sane problem. No text with code and mesgs that say too many requests. I am stuck in loop. Can u help me?