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  • Mac email has strange numeric charset encoding problems?

Mac email has strange numeric charset encoding problems?

October 24, 2007 / Dave Taylor / Mac & MacOS Help / 3 Comments

A quick question–I have an administrator in my school district that sends email from her mail program on an osx machine and often gets response from a parent that the email comes w/weird \302 \302 \302 in it. Do you know waz up w/that?

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What you’re seeing is a problem with what are called character encoding on the computer. Whether you’re using a Mac, a PC or even a Linux system, every message you type is encoded using one of the dozens of different language and locale options available on the system. If your message includes the information about that locale or character encoding, and the receiving system has the same encoding system, everything’s magic, whether it’s Farsi, Cantonese, Hebrew or Russian.
If there isn’t a match or the message isn’t being properly identified when it’s being sent, however, you can get all sorts of strange gobbledygook that can leave you trying to puzzle out exactly what’s going on, and that’s what I bet is happening with your administrator.
How you set the character encoding is different in different mail programs, so let me show you how I do it in Microsoft Entourage as an example.
There are two different places you can tweak this, actually. On the outbound messages the program should automatically pick up the character encoding and locate you’ve specified for the computer itself, but as you’re sending a message, you can also specify the character encoding with Format –> Character Set, as shown here:

Mac OS X: Microsoft Encourage: Outbound Message Character Encoding

Just about always “Automatic” should work fine, but you can also pick a specific encoding if, for example, you use your computer in English but want to send a message to your Aunt in Japanese. For regular use, “Western European (ISO)” is probably your best choice.
If you want to see where you character encoding and locale are selected on your computer, rather than within Entourage, then you should go to Apple –> System Preferences… and choose “International”. Then in “Input Menu” you can see what you’ve selected:
Mac OS X: System Preferences: International: Input Menu

Back to Entourage, though. If you’re finding that just a few parents are complaining about the weird embedded characters, it might well be that their systems are set up incorrectly! They should check the setting Entourage –> Preferences… –> “Read”:
Mac OS X: Microsoft Entourage: Preferences: Read

As you can see, the key setting is “Default character set for unlabeled messages”: if you have that set to something like Korean, the majority of your messages will in fact be weirdly unreadable. Set it to something like Western European (Windows) and you might just see the occasional odd character or character sequence show up.
If the administrator is running Apple Mail or another email program rather than Entourage, you’ll find that the settings and preferences are quite similar, albeit not exactly the same. Nonetheless, the key setting to dig around and identify is character encoding or just encoding and hopefully you’ll be able to fix this mysterious problem!

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About the Author: Dave Taylor has been involved with the online world since the early days of the Internet. Author of over 20 technical books, he runs the popular AskDaveTaylor.com tech help site. You can also find his gadget reviews on YouTube and chat with him on X as @DaveTaylor.

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Starbucks coffee cup I do have a lot to say, and questions of my own for that matter, but first I'd like to say thank you, Dave, for all your helpful information by buying you a cup of coffee!

3 comments on “Mac email has strange numeric charset encoding problems?”

  1. Ajay Negi says:
    August 12, 2015 at 6:40 am

    Hi ,

    help us we are facing a mail Hindi font receiving issue in MAC , whenever somebody sends a mail in Hindi font to MAC user it will not come in Hindi font, it always comes in 77 777 777 format in MAC. So please guide us what to do.

    Regards

    Ajay Negi

    Reply
    • Dave Taylor says:
      August 12, 2015 at 10:27 am

      Does the same message, sent from the same program, work on other computers or other people’s Mac systems? Otherwise I’d suspect a problem with the sending program’s setup and configuration…

      Reply
  2. neil Whitehead says:
    November 5, 2007 at 1:27 am

    Hi, suddenly I can’t send e mails from Mail or Eudora. Can send from the server but then can’t attach documents – Safari hangs. Can receive e mails and access the web. All settings checked. Running OS10.0.4
    thanks

    Reply

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