I sent a money order for payment to a seller on Ebay, I STILL have not received the DVD/VCR player that I paid for. What can I do? I sent the payment on or about May 31st.
Oh, there’s not much in the world of auctions more frustrating and upsetting than the sinking feeling that you might have been ripped off by an auction that you won.
Fortunately, there are some things you can do at this point to try and salvage the situation, but first, let me say that I do not encourage people to pay their auctions via money order. Why? Because there’s no paper trail, no proof that the money order was ever received or cashed.
That’s where something like Paypal is such a benefit: you have proof of payment and they offer an insurance option for auction purchases (and remember, Paypal is an eBay company too).
eBay has what they call their Standard Purchase Protection, which it describes as:
- Most items are covered up to $200 (minus a $25 processing fee) under eBay’s standard purchase protection program.
- Before you file a claim through this program, eBay encourages you to contact the seller (most issues can be resolved with a single phone call), or use a free online dispute resolution service like SquareTrade.
- If you paid for your item with your credit card using PayPal, contact PayPal directly.
- If you purchased the item outside of PayPal with a credit card, contact your credit card company. Most companies provide 100% online protection.
eBay has specific details about the Purchase Protection eligibility requirements and offers a link to let you learn more about the program.
A critical note here is that your claim must be filed between 30 and 90 days after the listing ends. By the way, if you’re at the point where you don’t want to send another email to the seller without results, do check out eBay’s Item Not Received Process for help.
While we’re on this subject, it’s well worth occasionally reading eBay’s Safe Buying Tips: in your case, it’d be interesting to go back to the original auction and see whether these would have set off any alarms in your head if you would have been considering them prior to submitting your winning bid.
Note: This article was written by contributing editor and all-around nice guy Chuck Eglinton.