Windows usually hangs when a DVD or CD is loaded into the DVD-ROM or CD-ROM drive, AND on startup hangs if there is a disc in any of the optical drives. Then I have to reboot system manually, eject the optical drive quickly and remove the disc in order for Windows to load successfully. After doing this I can insert the disc and it will be read successfully and autorun will execute.
Then when trying to install, for example a CDROM game, the install wizard will successfully launch and the software will start to install. Once you are prompted to insert disc 2, the tray opens and closes successfully, and as soon as the drive attempts to read the new disc (drive busy reading light starts flashing) the entire system locks up and Windows hangs. Pressing ctrl+alt+del buttons twice to restart does not work and I have to actually press the restart button to reboot the system.
My system configuration: Windows XP (SP1) 2.8 Ghz Intel CPU, 512 Mb ram, 300w PSU, PNY 6800GT graphics card, gigabyte motherboard, Aopen DVD-RW, Samsung CD-ROM. This problem occurs with or without Win XP SP1 loaded and I have installed the latest drivers for the DVD-ROM that I’ve downloaded from Aopen’s website. Help!
This is a tough one! My first reaction was to assume that there’s something physically wrong with the drive, but I asked a few PC hardware experts for their opinions too. Here’s what I got back:
“I am guessing, but here’s what I’d do: take off the CDROM drive and run the computer for a bit to see if the problem goes away. Make sure that all the jumpers on the drive are properly set and that the BIOS reads the devices as “auto”. Check IDE cabling too, perhaps something was pinched or frayed? This really doesn’t sound like a software error, more like BIOS / Hardware reporting errors.”
The second opinion (see, just like doctors):
My first guess is that it is time to replace that drive. Sounds like the reader is off just a bit. Could be that the user is just having trouble with burned cd’s, but sounds like having trouble with all disks.
User can try a few things before giving up on that drive though.
1. To solve hang on boot
Move the CDROM behind the hard drive on the boot order
2. To solve freezes on drive reads
Update the driver from manufacturer
Change the windows read ahead method
But again, sounds like need new CDROM drive.
So there you have it, a couple of different ideas on how to try to debug the problem and a likely solution that we all agree on: replace the drive.
Good luck to you!