I have a big problem which frequently loops me. I am in the field of IT support, and when a customer comes to me and is short tempered, I really don’t know how to convince them that their request is not my part of job and someone else should attend to it.
This happens to me at least 4 – 6 times a week. Can you please tell me how I can answer nicely about the job, and give me some suggestions about handling customers over the mail, phone and face to face in tough times?