Customer service isn’t always a phone call away. Sometimes, what’s on the other end of the phone doesn’t qualify as service. It’s almost as though some businesses hire people to babysit the phone system.
In today’s world, outstanding customer service is rare. Many businesses think it’s enough to give customers an automated phone system to interact with. Others don’t have a phone number at all. Some companies can be emailed, but nobody replies to customer emails. A company that can’t be reached can’t provide any customer service at all.
