I’ve been using LinkedIn for a while now, and recently downloaded and tried out the LinkedIn Contact Manager. Now, to my horror, my account has been suspended! What the heck is going on and how do I get it reinstated?
Good news: your account should have been reinstated by now, according to the latest buzz in the My LinkedIn Power Forum discussion group. That addressed, here’s what key LinkedIn developer Duncan Work had to share about the LICM application and LinkedIn:
It looks like a few people’s accounts were temporarily suspended for exceeding LinkedIn’s limits on page views, so I thought I should explain when we do this.
If you’re not looking at hundreds or thousands of LinkedIn pages a day, this will never affect you. Also, if you’re using the LICM tool to update data on your own connections (which you can now also do in the LinkedIn Outlook toolbar) or if you’re using LICM for other housekeeping functions, you also won’t be affected by this.
When someone exceeds the high-page-view thresholds, we typically put a temporary restriction on the account and send a message explaining our policy and asking them what they’re doing. If it’s a first time, we remove the restriction once we get a positive response. This amounts to a handful of people per week.
Here’s more background for those who want it:
However, when we started to restrict people from high-page-viewing we discovered that many people were using the LICM tool. Arnnei, the creator of this tool, had previously talked to us about allowing use of the LICM tool and we agreed that it would be OK as long as it wasn’t being used to violate LinkedIn’s privacy policies. We have since then worked closely with Arnnei to make sure this is the case and he’s been extremely helpful and cooperative.
It used to be that the LICM tool would only permit users to view and store data on their own connections. Since many LICM members have more than 1000 connections and since in addition they were using LICM for other kinds of housekeeping, that meant that many of them were appearing on our old high page view report and we didn’t know how to tell what they were really doing. So, this made it more difficult, but we have tried to accommodate legitimate uses of the LICM tool.
More recently we’ve improved our high page view detection so that it can now tell the difference between different kinds of pages. The pages that we most want to bring under control are full profile pages and mini-profiles in search results pages. So we now stop people when they exceed basic thresholds for viewing those pages on a daily and cumulative basis. The daily threshold for these types of pages is now approximately 1000 per day – with also a cumulative cap over a longer period. These thresholds are subject to some algorithmic variations and also subject to change when needed. Since we now have better detection, we now treat LICM users the same as all users; that is, we apply the same thresholds to everyone. Thanks for that clarification, Duncan. As a LinkedIn user, I’m quite appreciative that you’re putting effort into preventing spammers from spidering the database and sending out targeted junk to everyone.