Why doesn't my PC restart properly?

I don't think that the second response to the question is a possibility. Ie. Bios APM problem. Because that only affects shutting down, not restarting.
Which is what the question is about, not a shutdown only problem per se.
The 2nd linked microsoft acticle, is titled:
"It is Now Safe to Turn Off Your Computer" error message when you try to shut down your computer.
Just reading the title alone pretty much says it doesn't apply to this problem.

Unless of course the guy asking the question forgot to tell you that he was seeing that "It's now safe to turn off your computer" error.

However getting them to reinstall windows will probably fix the problem anyway, hehe.
But possibly not the best solution...

Hello

Since you have found the Microsoft article concerning Norton & it seems to fit the discription of your problem. I would suggest 1st you uninstall Norton Anti Virus & or Security Suite, then delete any files or folders you find on your disk(s) named Norton of Symantec & reinstall it. CCApp is a function or Norton AV & I have not found a way to stop this for diagnostic purposes. Norton sometimes seems to go corrupt after a time on some machines so CCApp could be causing this problem. A reinstall should fix it if it is Norton.

SlappyDaClown ( Fred Fisher )

when i try to reboot my computer it shuts down ok but then it doesn't restart of its own accord .i have to do it manually .
any help would be great.

Hi,

I have a similar problem to Darran. I have a PC with 3 OSs (viz. MS Windows XP, MS Windows 2000 Server and MS WIndows 98), each installed on a different partition. Now, my PC shuts down fine from any of the OSs. But, when I try to restart, the shutdown procedure starts, I see the "Windows is shutting down screen" and then my screen display freezes. The strange thing is that the power LEDs on the CPU go off, but there is a display on the screen. I cannot restart the computer now using the Power On button on the CPU. The only way is to cut the power to the CPU, or to use the 'Reset' button on the CPU. This problem occurs on all the 3 OSs. Can you help me resolve this issue??

Thanks and regards,

John

Dave,
I've had the same problem for a while.I do not have roxio on my pc so reloading xp worked up until the last microsoft updates for xp2.
When you mentioned power management and the fix wasn't there for me I remembered a recommendation from hp. This just worked for me and it was in power management.I switched the power scheme setting from energy star to home/office desk. Thank you very much for jogging my memory.It restarts like it should. It also shuts down normally.
yours
bob

I am having a problem with trying to restart my computers. I have (2) computers that are both at CO-LO's and accessed remotely. They both have problems off and on with the restart feature. Sometimes when I choose to restart them they dont restart and sometimes they do. Then I have to call a guy at the co-lo and waste his time to have him go push the power button. It is quite frustrating. They are both fresh installs and brand new computers running XP Pro. Any ideas guys? I mean this really sucks and im about ready to just go to windows 2000 since it seems to handle simple tasks like restarting properly when asked too.

after updating Zone Alarm Pro, my computer will not restart. Help please......

I HAVE A GATEWAY SELECT PC RUNNING AMD 850 MHZ.I DID A FRESH INSTALL OF WIN2000 PRO AND ALL WAS WELL TILL I TRIED TO RESTART SYSTEM. WOULD GO THROUGH THE MOTIONS BUT NOT START UP. I HAVE TO TURN IT OFF AND BACK ON, UNINSTALLED 2000 AND PUT 98SE IN STILL WONT RESTART.

Hi,

I have recently upgraded my PC to 280Ghz Intel processor with Sata Drive and 2 CD ROM accessories on the motherboard. I tried to use the CD ROM drive by inserting a CD and viewing the contents. but immediately the PC got restarted and the computer has shutdown.

When I start the PC, the monitor display doenot show any contents and the PC makes a small beep and regular intervals.

Please help...

i have one pocket pc hp ipaq h1900 but i can't arrive to find somme programs i want a many programs

help please

I have an HP desktop computer- with a new hard drive installed about a month ago... All of a sudden i can turn it on! when i try to turn on the computer the operating system dosen't start at all. Any suggestions or comments would be appreciated! Thanks

i have a problem of my pc when i try to work in the night , it's stop alone. but when i try to push any key it's start. what is the problem can you help me to solved ?

thank you.
rose

Hi everybody,
can you help me, my problems is: i don't shutdown my computer, when i turn off computer, then it restart now.i must shutdown by hand.

a web site took over my home page .I can change back to yahoo but if i reboot or restart this porn site comes back on as my home page

A web site has taken over my home page. I can set it to yahoo or whatever and when I restart the computer or shut it down , when it comes back on this website opens up as my home page please someone hep me

Hi,

I am not able to reinstal Easy Media Creator 8. After going thru 90% of the first CD it asks for the second and if I insert the second one (Content), it stiill asks for the disk.

Please help

Rajan

Iam having a problem with my Windows XP Home Edition.It started to shut down while playing games and trying to download stuff.It would shut down and would come up the blue screen saying the pc shut down to protect it something like that and i would have to turn it off then restart it and sometimes it restarts and restarts so i have to let it rest while off then it restarts to my desktop.Any Ideas?

Hi, Dave i was wondering if you could help me with a few problems 1 of them occur a few times in the comments on this page but the response you gave the HP tech was no relevance to my problems so i was wondering if you could help.

1) i built my pc from scratch and installed Linux OS to begin with and had a restarting problem so thinking that it might be the OS i installed my XP disk but i still had the same problem.

To describe whats happening is the power button works fine so that's ok, but once i install something it asked for me to reboot but once i reboot i have the same affect that i would get if i pressed the reset button the (POST) screen just hangs for example it will reboot alright but then it takes 10 seconds to show my hard drive then another 10 seconds to show my DED drive then it will show the windows loading bar but the loading bar is moving very slow.

that's my first problem hope that's enough information i dunno if i was very descriptive.

2) My second problem is that i have a very noisy computer. I checked to see what was making the noise has i have 3 fans 1 standard on the power supply, one on the CPU and one that's connected to my case (with a blue LED). To check to see what was making the noise i found that if i unplugged the fan on my case (with the LED)the noise would stop all together but on the safe side i told my BIOS to cut system off if it reached to 75'C so it loaded up fine but soon has i started a game the computer shut off immediately so if its the quality of my fan could you recommend the best priced fan.
Oh also if i take the side panel off the systems noise drops a lot but it still makes annoying load fan noise.

so i dunno if these are separate problems or there might be a link but i really would like some help on this one because I'm absolutely baffled on this one lol because if checked the BIOS updated everything and had no look at all

regards Shay

ps - i think these two problems i have might be a great help to others also because i have read many sites with people needing help on these but no ones answering them or have no idea :D

how to solve the pc restart problem then working in windows 200 professtional

Hii i have a Windows xp professional

I have problems with CCapp.exe its preventen me from Shutting down the pc.an error message appears and is loading to close the pc down with an option saying End now. what can i do?Also do one of you people know what this is svchost.exe?
I know that i may have viruses or spyware on my pc if this may help you

Thank you

Hi, I use windows XP professional.

I did an intallation of this windows and it worked perfectly. However, my pc displays blue stop error screen. I do restart using the safe mode and all the other options but the problem still repeating.

Can you please help me find a solution to this?

Thanks