Ah, this is an answer you’re not going to like, because the answer is that most likely you’re stuck and there’s in fact nothing you can do because of the greed of cellular service providers, particularly the behemoth that is Verizon.
Motorola ships its newest phones — the RAZR, SLVR, and so on — with something called OBEX enabled. OBEX, which stands for “object exchange”, is a protocol whereby computers hooked up via Bluetooth can browse the phone’s file system and it’s darn cool. You can access the files (which means the pictures you’ve taken, movies, ringtones, etc) from either a Windows PC or a Macintosh, but you must have OBEX enabled in the phone.
Verizon, unfortunately, doesn’t want to let you get access to your own phone, so it disables OBEX on the RAZR when you buy it because they want you to use their pay-per-transfer email services to send photos to yourself, buy songs from their VCast service, and so on.
Here’s the story: the first generation of RAZRs shipped with version “.02” of the operating system, which included OBEX capabilities. That’s the version I’m running on my RAZR v3c from Verizon. Then Verizon released firmware version “.03” which disabled OBEX. Were I to have updated my phone, I would have lost the OBEX functionality, so I didn’t.
What version are you running? Here’s how you find out on a Verizon phone, at least: Settings & Tools –> System –> Device Info –> Other Information –> S/W Version.
On my Motorola RAZR v3c it shows “GATW_01.0F.02”. The last two digits are what we care about here.
Verizon got a lot of grief from customers about this anti-consumer behavior of disabling OBEX, as you can imagine, so when they released the latest version of the RAZR software, “.04”, they built it so that if you were upgrading from a version of the firmware that included OBEX functionality, you’d retain that functionality, but if you already had it disabled, it’d stay disabled with the new system. Nice, eh?
At this point, if you find that the tips explained on this site don’t work for you, then it’s most likely that OBEX is the culprit and you should go and give the $#@$@# at Verizon a piece of your mind. I don’t know if you’d succeed, but you can demand that they enable OBEX or flash your phone with “.02”, then update it directly to “.04”, which would give you the precious OBEX capability.
Or just cancel your Verizon service and go with a carrier like Cingular that’s cool enough to leave the feature intact.