Dave, I have been a gmail member for almost a year now and in the last month I have been unable to access my gmail account it run through both loading screens and then stops with a blank white page. No error message just a white page. I recently found a bloodhound flash virus on my computer and promptly removed it. My software is unchanged I use Windows XP Home – my PC is a custom built Athalon 1Ghz processor 512 Mb ram 30 plus gig hd with half still free space the only thing new is my DVD/CDRW combo and I have even gone so far as to disconnect it and uninstall the software and it made no difference. I’m not very good with code but hardware and computers in general I am fairly literate. Help please.
This sounds like a puzzling and frustrating experience, for sure. I have sporadically seen this problem with Gmail myself, and sometimes clearing the Web browser cache can be a simple solution.
If you’re running MSIE on your Windows XP Home system, then you could pop over to Download.com and search for “IE cache” to see what applications are available to help you with this.
If you’re running Firefox, there’s an option in the Preferences section under “Privacy” called “Cache” where you can erase everything in the cache.
But before you go too far down that path, I’d be curious about whether you really got rid of all traces of the Bloodhound Flash Virus on your computer. One possible explanation of what’s happening is that there’s some spyware somehow being triggered when you try to get to your Gmail and that spyware is causing the browser to be unable to proceed?
I’d run a couple of different anti-virus and anti-spyware applications (I run Norton AntiVirus 2006 and the combination of Spybot Search & Destroy and Webroot’s Spy Sweeper on my own Windows XP Pro systems, just FYI)
It’d also be useful to try accessing your Gmail account using a different browser on your computer and trying to access it from a different computer entirely. Do they work? Is your account working properly?
Good luck. This kind of problem can be quite puzzling!