Dear Dave, I wrote to Yahoo previously asking about my mail I believe had been hacked because my password is suddenly rejected. I am so disappointed no help has been given. What can I do to ask for a new password and retrieve my mail when I can’t remember the zip code I entered previously?
It is such a disgrace if Yahoo! does not provide alternatives to handle such cases.
In my country, unlike the US, zip code aint popular at all. We don’t use such data often. I was about to register full service by credit card, for Yahoo! with no ads, but now I am so disturbed and highly disappointed!
Pleeeeeeeeeeease HELP?
These are always interesting requests for help to receive, actually. On the one hand, it’s true that prompting for a zipcode as a key to retrieve a password is very ethnocentric since most other countries in the world have either something only vaguely similar (postal codes, but they can contain letters and numbers) or have nothing that serves a similar purpose.
On the other hand, Yahoo! lets you chose from about 30 different countries, including China, Japan, Brazil, Germany, Greece, Thailand and Vietnam. Further, you can actually set any of about a dozen different reminder questions if you don’t have a zip code, as shown here:
If you have an account, it’s your responsibility to set it up so that you can recover and restore any settings or similar.
But there’s a bigger issue here. The issue is how does Yahoo! know that you have legitimate claim to this account?
If you were someone who was trying to break into an account, a “hacker” as you suggest, then you wouldn’t know the zipcode for the password reminder and you wouldn’t know the password.
In fact, I don’t like to help people recover their passwords when they don’t know the answers to their recovery questions, the situation you describe here, because I also have no way of differentiating between someone in a frustrating and unfortunate situation and someone who is trying to game the system, trying to con me (or Yahoo!) into releasing access to a personal account.
So the final answer I’ll offer is that if you really want to have a Yahoo Mail account, then make sure that you promptly modify your account settings so that you have a reminder question that you’re 100% sure you’ll remember.
After I initially commented I seem to have clicked on the -Notify me when new comments are added- checkbox and from now on each time
a comment is added I receive four emails with the same comment.
There has to be a way you are able to remove me from that service?
Kudos!
Hello Dave, how are you, today i tried to log onto my yahoo account but they would not even let me put in my password and i know my password too. They keep taking me to the account key, by my recover email is a yahoo account too and its doing the same thing and my phone is change how can i get help.
Try using a different Web browser on your phone and see if that helps?
I have had the same email account for 30 – 40 years. I have not had to use a password to get into my mail at least for 10 – 15 years
In one password a prompt was my Mother’s maiden name
another one , was my pet’s name.
Neither of those questions was asked.
Dave, please help. It shown invalid password although the password is correct. Recovery email is not exist anymore. Email: nics1331@yahoo.com
dave please help asap.ive lost my ipod and im not signed up for find my lost or stolen ipod or the cloud and i cant get yahoo to send my info to my back up yahoo account
Please help me recover my pasword.i cant log in to my facebook account..because of this..i no longer have that phone or number..please help
Im trying to get into my account it’s not allowing me to, I no longer have the phone which i used to open my account nor the same number when I try my profile pic pops up on the screen can’t log 5 face book pls help me
Hi I forgot my pass-word and they want to post a code to a phone # on my account but I no longer have that phone # why don’t they send it to another e-mail account that I have most people have 2 or 3 e-mails.
hi sir dave in my problem the same whith the other’s . my ( Q ) ther is other way to changce my recovery email ? cuz my phone no and my phone is stolen and the email in recovery is same so my only changce is my phone no but is gone …….i cant remember all my password in my yahoo cuz my FaceBook they hack that why i ask abouth this problem… tnx
I am asking you for a list of password
I am VERY upset with Yahoo. I can’t log in. I have changed my password 3 times in the last 30 minutes & STILL can’t log in. What the _____ is going on. Thanks
Not sure you can help because I can’t access my Yahoo account after some tech worked on my computer. Can’t get into my account even though I have used it for years with the same username and password. If you send an email, I can’t get it, so I don’t know what to do! Any suggestions, please?
dont know what good this will do as i can not access either my yahoo nor my facebook accounts. that is the problem. either accoumt will not reconnize my pass words nor will it let me change them. what can i do to resolve this problem.. and i don’t have the money to pay the 10 00 fee to have somebody do it for me my pass words have worked before however this morning i have got nothing
Anyone who offers to recover your password for a fee is a scammer, Donna. You’ll either need to work with Yahoo to recover the account access, or just set up a new account and write it off, unfortunately.
Kindly help me out regarding my password . I have tried to log in severally but was locked in the process. Please, help me out to be able to access my mail again because I have a lot on it. Thanks
Hi Dave
Wife has forgotten yahoo password and we no longer have our old domain so the reset email can’t be sent.
Is there anything that can be done
Thanks
Yahoo help and support is non existent why should my account be suspended for wrong password the guys in ISP fiddle with pw and my account is suspended ,yahoo should understand the problems in different countries.it can not be accidental that yahoo and gmail access denied at the same time time the same day.
It’s hard to come by well-informed people on this topic, however, you seem like you know what you’re talking about!
Thanks
Have been playing cribbage and Euchre most of night,than all of a sudden cannot log in says
pass word is not right,is same one i have always had. You people said you would e-mail me it but u never did. also called that yahoo phone # 1-800-318-0612 they do not answer,just play loud music. will miss playing cards,but cannot seem to get help. Know my password is correct as have had it for years and only have the one account. HELP thank-you
Have been playing cards most of the night,than all of a sudden u want me to sign in ,I did and you say my password is incorrect,is the same one I have had for years,you were going to e-mail me it ,but did not. Then I phoned yahoo” phone #1-800-318-0612 after about an hour of that music I give up. Can you HELP as i enjoy playing cards,thank -you
every it wont take.it wont come through on my mobile either
how to confirm my fb account?
i forgot my password ..and don’t remmber my secrect question answer
helo MR. Dave
I hva a problem with my account rajvinaya@yahoo.com(password help)
Need password help.using this id since from 10years
I hadn’t know the security question answer
WIll u please help me,
My other contact e-id uvinayaraj@yahoo.com/ vinayarajurs@gmail.com
dear sir. this account not working, i didn’t save all the information, please help me any how to continue. thanking you
Pls help me,l cant remember my yahoo password
please help me, my yahoo account hacked 4 years ago and I try to recover it but I cannot, one of my friend created this account for me, so my personal information is not true. However I remember answer of security question. please help me.
thanks
pls, my yahoo id, account,& password
Its now 4 days since my email address has been locked . Am asked about my oldest child’s name which i gave when i opened my account and i cant remember. Every time i try to log in am told my account is locked and i wait for 12 hours. Am now worried because there is alot of useful information i can lose from the email address and also people are trying to reach me and are not able. Please unlock my email soonest possible to save the situation am in. Thanks
I am unable to access my yahoo account. I have been entering the correct password. it did not accept. I tried to recover it but it did not accept my answer of secret question. and also i am not having alternate Email Id. what should I do in this case . please help me
i know my security question but every time i go to answer it dont let me and say you are locked come back after 24 urs then i came back it again say it
i neeeeeeeed my password and email
plzzzzzz help me:( what shoud i do?
Hi Dave, how to I get an answer from you. I am on a public Library computer.
Hi Dave, I forgot my password!! Twice I went through the questions provided by Yahoo help and each time I was told that I would be on a 12-hr. lockout/hold. Today, I do not want to be told that I am on a 12-hr lockout/hold. How can I get help to have my forgotten password forwarded to me, or how to acquire a new password.
The sign-in page use to have a note at the bottom asking “Forgot your Password”. Currently that statement is not there.
I use the computer at the public Library. I called a Help phone number and was told they couldn’t help me because I used a public e-mail service.
What to do!!
hi i forget my id password i know my security question but every time i go to answer it dont let me and say you are locked come back after 24 urs then i came buck it again say it
i neeeeeeeed my pass… and email
plz heeeeeeeeelp me:( what shoud i do?
Dave. please help to retrieve my password as i strongly believe some guys hacked my email address. thanks. Collins.
Dave. please i have lots of vital information in my yahoo account, still receive mail via my black berry but cannot open on my laptop. please assist me to retrieve my password and open my mail on my laptop to be happy again. i strongly believe some guys interfered. thanks Dave.
Yahoo is very bad. Very difficulty to use
Hi
I remember my email as well as password but it asked me to sign in the name of my favorite uncle unlikely i can,t remember it so with out signing his name how can i use my email address
my yahoo account id or email address is kajugbanapo@yahoo.com. i have tried my right yahoo id and correct password well over a week now but can’t just have access to my enbox service. please help me, i am frustrated. meanwhile, so much important information has been sent to me through this yahoo email address. please help me fast.
i remembered my yahoo id like what you seen on my e-mail address except my password and i tried to retrieve it but unfortunately i have forgotten the answer of the secret question #2, my pets name? pls. help me
regards,
juanito quimlat
Sir some hacker has changed my passward how can i recover i dont remember my secret questions i need my some important mail and terir contacts plz help me
hello dave sir,,somebody hacked my i.d ,,,m unable to log in,,i.d was Harpreetbajaj31@yahoo.com,
Plz help me.plzz