Industry guru Dave Taylor offers tech support on technical and business topics, including iPhone, iPod, Microsoft Windows, Sony PSP, cellphones, online advertising, CSS, Web design, business, Unix, Linux, SEO, Mac OS X, and shell script programming.     


What is an Extended Validation EV SSL Certificate?

I'm building an online store with the help of a consultant and when we started talking about shopping cart backend systems, he told me that a standard SSL certificate was not sufficient for my needs and that I needed an "extended SSL certificate"? What is that, and is he right, or is it a hustle to get more $$ out of me?


Dave's Answer:

Hmmm... It's pretty clear that you don't entirely trust this consultant with which you're working. I'm wondering if they're the right company for you to be entrusting this project if you don't even trust their basic recommendations? Hate to put it that way, but you might want to spend a few minutes checking out references before you go further down the road with this person or company.

Let's talk about SSL certificates and extended validation certificates too, so you also have a sense of what he's talking about when he is trying to "sell you" on the more sophisticated type of secure socket layer (SSL) cert.

To start with, an SSL certificate has two primary functions: to authenticate the identity of your site to people visiting it and to allow the information sent between your server and the visitor's browser to be encrypted. This protects your customer's privacy, of course, encrypting credit card numbers, addresses, email, phone numbers, and so on.

Just about every decent ecommerce online store has an SSL certificate for at least the shopping cart system (it's not necessary that all your product pages also be encrypted). Most importantly, it shows your customer that you're serious about protecting their privacy and confidential personal information.

An extended validation certificate is a higher level of certification and is only available to the following business entities:

* Government entity
* Legal corporation
* General partnership
* Sole proprietorship
* Unincorporated association

In the latest versions of Internet Explorer and Firefox, the address bar actually turns green if you're on a site with an Extended Validation Certificate SSL: again, it's a visual mark that helps your potential customers know that you're serious about security.

That may sound like it's irrelevant, but talk with people that have stores, online and brick and mortar, and you'll find that letting customers know how you're addressing their concerns about security can be just as important - or more important - than how you actually address them.

It's also worth pointing out that while you can set up a server to have a secure connection (since it's just a communications protocol, after all) you can't get a seamless secure connection that doesn't trigger warnings in your customers browser without purchasing and installing an SSL certificate.

The question, then, is just how secure do you want your customers to perceive your online business? If you want to maximize that, it might well be worth the extra few hundred dollars to get an Extended Validation SSL Certificate.

Hope that helps you get up and online with your store!


Note: the above is an affiliate link: by clicking on it and purchasing your SSL certificate from Register.com, I'll earn a few pennies and you'll do your bit to help keep the lights on in my office. Thanks!


More Useful HTML, JavaScript and Web Site Programming Articles:
✔   How to Create Predefined Google Image Search Links?
Thanks for the Amazon URL [see Creating Amazon Search Links]. That worked beautifully. In fact, I sent you $5.00 for coffee in thanks....
✔   Can I embed a Facebook search box on my blog site?
I've seen your articles about how to add a Twitter or Google search box on a Web page, but I have a tougher...
✔   Can I use CSS for drop shadows on my blog?
I want to give my site a bit of a facelift and add some neat graphical elements. One of which is drop shadows....
✔   How can I embed interactive photo panoramas on my site/blog?
I read through your blog entry about how to take panoramic photos with iOS 6 and an iPhone 5 and got enthused. I've...
✔   How can I create a Twitter search URL shortcut?
I'd like to add a few Twitter search links to my Web site. Is that possible, or does Twitter prohibit this sort of...

Let's stay in touch!
Sign up for my weekly AskDaveTaylor Newsletter and you'll receive even more tech and gadget help right to your inbox, along with exclusive news and industry updates. It's good stuff. I promise!
    Enter your name: and your email addr:  




Categorized: Auctions and Online Shopping , HTML, JavaScript and Web Site Programming   (Article 8989, Written by )
Tagged: extended validation ssl, shopping cart, ssl certificate
Previous: How do you figure out the value of a domain name?
Next: How can I fix photos in Apple's iPhoto?




Reader Comments To Date: 2

Luke said, on July 16, 2009 12:59 PM:

This story kind of bothered me. I doubt the CONSULTANT was going to get any extra money out of recommending the EV certificate. Most likely the cert would have been purchased directly from the CA and the cost wouldn't (and shouldn't be) marked up. Sounds like he was just recommending the more secure option which is probably a good idea anyway. If I was the consultant, I wouldn't take this job. The person is starting off on the wrong foot (distrust) and down the road I can just see the nightmares coming a mile away.

DJ McHugh said, on July 16, 2009 4:07 PM:

Dave provides a complete and definitive explanation of Extended Validation SSL. I would just like to add my thoughts on today’s sales experience.

Online sales today are affected not only by economy but fear of ID theft, fraud, etc. all causing serious buyer anxiety. Handling these types of customer concern successfully can be achieved by presenting an online shopping experience that is positive, intuitive (easy to navigate), add a degree of entertainment/fun-factor, and encourages regular visits (remember their profiles).

Above all, it has to shout, “We value your trust in us!” that is why we implemented the highest level of security. As Dave mentions price should not be an issue for an EV SSL certificate when compared with the ROI advantages realized through repeat sales.

Starbucks coffee cup I do have a lot to say, and questions of my own for that matter, but first I'd like to say thank you, Dave, for all your helpful information by buying you a cup of coffee!

I do have a comment, now that you mention it!











I will never send you any unsolicited email. Ever.






Check This Out Too...

 
Look for Answers
Need Help? Ask Dave Taylor!


Follow Me on Pinterest

Find Me on Google+
ADT on G+
© 2002 - 2013 by Dave Taylor. All Rights Reserved.

Note: This web site is for the purpose of disseminating information for educational purposes, free of charge, for the benefit of all visitors. We take great care to provide quality information. However, we do not guarantee, and accept no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this web site or on any linked site. Further, please note that by submitting a question or comment you're agreeing to my terms of service, which are: you relinquish any subsequent rights of ownership to your material by submitting it on this site. My lawyer says "Thanks".
"Ask Dave Taylor®" is a registered trademark of Intuitive Systems, LLC.