I have a big problem which frequently loops me. I am in the field of IT support, and when a customer comes to me and is short tempered, I really don't know how to convince them that their request is not my part of job and someone else should attend to it. This happens to me at least 4 - 6 times a week. Can you please tell me how I can answer nicely about...

Continue reading about How do I deal with angry customers?

I've been discussing the key tasks that a Mac OS X user has to run to ensure that their system stays healthy and in tip-top shape, and one set that we've all agreed upon are the daily, weekly and monthly cron jobs. You can figure out when they're run with a simple grep command....

Continue reading about Fixing Mac OS X's "periodic" command