After a long, frustrating back and forth, I have decided that I'm going to refund a Paypal transaction from a customer who is dissatisfied with my product. I doubt I'll see the product back, but I don't now if I really care. I just want her out of my hair. Problem is, I can't figure out how to process a refund and I don't want to pay my transaction fees twice. Help?...

Continue reading about How do I refund a Paypal transaction?

I was trying to sell an old laptop on Craigslist and got so confused trying to differentiate between legitimate and scam offers. For example, one guy from France offered to send me a money order and let me cash it before I sent out the computer, and was willing to pay more than I was asking. Another said he was happy to pay via Paypal if I just sent him my Paypal account ID. Were...

Continue reading about How to avoid buyer scams on Craigslist?

I've just recently signed up for orkut and am wondering if the "friend requests" from people I have never bumped into before are legit or not. I've sent you the invite: can you tell me how to know whether it's a phishing attempt before I actually click on a link?...

Continue reading about Is this Orkut friend request legit or phishing?

I got a message from Paypal with the subject "Help PayPal to avoid any kind of fraud" but I'm a bit suspicious: is this a legitimate way that Paypal is trying to get my help to avoid online scams, or is it a scam itself?...

Continue reading about Is "Paypal Anti-Fraud Protection" just a scam?

I work with lots of companies, setting up their shopping carts, and just learned that there's an affiliate program for Google Checkout where I could make a few extra bucks while pointing my customers to one of our transaction services of choice. Can you tell me how to find it?...

Continue reading about How do I apply for the Google Checkout affiliate program?

I hate Paypal and have too many friends who have had their money frozen or accounts frozen, never then able to get their balance out. I want to just close mine up completely, but, predictably, they make it hard to figure out how to do so. Dave, how the heck do you close your Paypal account?...

Continue reading about How do I close my Paypal account?

I've been a Paypal member since before it was part of eBay and I only recently learned that they have credit cards available. Cool! My question: what's the main difference between their Paypal Debit Card and Paypal Plus Card?...

Continue reading about Is a Paypal Debit card better than a Paypal Plus card?

I don't know if this is a physical phishing attempt, a data mining project from Paypal or what, but I just got a letter in the mail from Paypal saying that because of the PATRIOT Act, they needed to confirm the identity of people who open up Paypal Money Market Fund accounts. What the heck? Is this legit and do I really need to do what they say?...

Continue reading about Does the PATRIOT Act really affect Paypal?

I'm kinda freaking out: I just got a receipt via email for an almost $500 purchase that I apparently made through Paypal to buy a cellphone from LWP Electronics, to be shipped to someone in Maine. But I didn't make the purchase and when I log in to my Paypal account, I don't see any trace of the transaction. What's going on?...

Continue reading about How do I dispute a false charge on Paypal?

eBay bought several country-specific auction sites like Baazee.com of India and a similar site in Netherlans. Full list can be found here: eBay Acquisitions. While eBay is a web based company, it could have had its own version in all of the countries like india.ebay.com instead of buying its clones for whopping amounts of money. I would be very thankful to u, if u can explain me this peculiar trend....

Continue reading about Why does eBay buy foreign auction sites instead of building its own?

I just read about Google Checkout (at your site, actually: Introducing Google Checkout and I"m inspired to add "buy now" buttons for this service to my page in addition to the Paypal buttons I already have. Can you step me through the process, please?...

Continue reading about How do I add "buy now" buttons with Google Checkout?

Hello. I bought an item off of eBay a while ago and sent the money the next day. I then never got the item. So I tried to contact the person and he said he would give me a refund but never did. So I waited patiently for his reply but never got one. I then filed a report 40 days after the time I bought the item but there were a couple of problems....

Continue reading about Ripped off on eBay, any recourse?

I currently use paypal shopping carts on my website, 1 Madd Max.com. I am going to be releasing some new products but will offer them as an add on to existing items. What I need is a FREE paypal button to add these items to the shopping cart. Currently I cannot do this as the shopping cart needs a currency value to work....

Continue reading about Can I add "free" items to my Paypal shopping cart?

This is a weird question, but I seem to recall that Paypal used to have a feature where I could "beam" money to someone else with a cellphone, but when I go to the site today, I can't find anything about it. Is there any way to do this?...

Continue reading about Can I send money to friends via cellphone SMS?

I buy and sell on eBay quite a bit, so it's really a pain to worry about possible phishing attempts from delinquents trying to get me to reveal my eBay account and password. How do I easily ascertain if a specific message is from eBay or a phisher?...

Continue reading about How do I know if an eBay message is phishing?

I sent a money order for payment to a seller on Ebay, I STILL have not received the DVD/VCR player that I paid for. What can I do? I sent the payment on or about May 31st....

Continue reading about Won auction on eBay, paid, but never received the goods?