I'm becoming quite a convert to Google's Gmail service, but miss one feature of my previous email client: the ability to embed graphics in my email messages. It's a great way to include photos with annotations, and I want it. Can I hack Gmail to embed images??...

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I am a brand new user of a Mac/Entourage and I can't find how to instruct the mail send/receive facility to do a timed receive scan. My PC version of Outlook enabled me set a timer (every 2 minutes or so) on receipt of emails. Can you help please?...

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I've been using Microsoft Entourage as an email client on my Mac system for a few years now and suddenly find myself needing to add a second account. Since there's no setup wizard to do it, I'm a bit stymied. Can you help?...

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As part of migrating from an older iMac to my new Macbook Pro (which I love) I went through and axed a ton of unwanted email from Microsoft Entourage. I know that I can copy my mail archive, address book, etc, by moving the contents of Documents:Microsoft User Data:Office 2008 Identities, but my question is whether there's any way to compact, compress or rebuild my archive before I do so?...

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I'l like to be able to download messages in Entourage manually. Instead, every time I launch Entourage (Microsoft Entourage 2004 for Mac) all the messages are downloaded automatically. Things is, I want to do it manually....

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I've never had this problem before: I upgraded Firefox on my Mac OS X system and now any time I'm on a page with a "mailto:" link, those links are not clickable. Any other sort of "href" works fine, but email links do nothing. I looked through the preferences, but nada. How can I fix things?...

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I've been getting into trouble lately for not seeing email that my husband's sending me. I don't get a huge amount of email, but when a wave comes in, his mail does, well, get lost in the shuffle. Is there some way I can change the color of his messages in Microsoft Entourage on Mac OS X so that it stands out more?...

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A quick question--I have an administrator in my school district that sends email from her mail program on an osx machine and often gets response from a parent that the email comes w/weird \302 \302 \302 in it. Do you know waz up w/that?...

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I have a new Apple iPhone and have been greatly appreciating all your iPhone help, but am still a bit baffled by one thing: when I send mail from my iPhone, I can see how I can Cc myself, but then I see my own messages in my [Microsoft] Entourage mailbox. That's daft. Is there some smarter way to set things up?...

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I don't know what's going on, but every so often I get an email message in Microsoft Entourage that doesn't have any message body, even though the person who sent it insists that they included a message. Is there some overzealous spam filter in the way, or a virus, or what?...

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Every so often I get an email attachment and double-click it to open it up on my Mac. It opens up fine, I make edits and save the document, but then when I quit Word I can't find the $#@$# document on my system. What's going on and where are the documents I've edited?...

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I've been using Microsoft's Entourage program for a while and like it, but just noticed recently that my friend's Entourage looks totally different: instead of having these six huge buttons on the top left of my main view window. How the heck did they do that?...

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I'm trying to get Microsoft Entourage on my Mac to work with an SSL-based mail server, but every time I try to use it, I get errors about "unverified root certificate" or uninstalled root certificates. I've dug around on my SSL server and can't figure out what the heck Entourage wants. Help!...

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Dave, I'm baffled. I have been running Microsoft Entourage for a while, and have grown to like the little bings and bongs of its audio notifications. But all of a sudden Entourage doesn't make any sounds at all. It's mute. What's happened?...

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