Giving a loved one a laptop can be a great experience. As with any gift, the impulse comes from generosity and a wish to improve someone's life; but unfortunately, there are times when any well-intentioned gift can go badly wrong. With laptops, in particular, it is easy to make a small mistake that can be remedied only by outright exchanging the laptop; and that can mean some hassles at best, and at worst it might...

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