Hi, Hotmail recently converted me to their new "Outlook" mail. Tried to delete an old folder yesterday. Big problem, there is no longer a "gear" icon in the folder section to manage your folders. Hence, you can no longer delete and obsolete folder. Crazy, but true! Thanks' for any help!

Using Windows Live Hotmail, searching the page for "filter" fails, even though that's what you suggest on your site (see article: How to create custom email filters in MSN Hotmail). Your suggestion is not correct, do you have an update?

I get all sorts of spam from my Microsoft Live.com membership. I just want to keep my Hotmail account active since I've had it since I was in high school, but I don't want to have to weed through all these promo messages, etc. Can I turn these off? I know there used to be a way...

I read your earlier article about how to change my password on Hotmail (live.com) but when I went to the site, I found that things had changed in the interim so am still baffled about how to find the password update area on Hotmail. Help?

Hi, my name is Lori and my friend, Pegah, has found out that her hotmail account has sent out emails to all of her contacts without her knowing. The email says: "Hey How are you doing? I ordered a white 3GS Apple iPhone from a good website -- [[link removed]] -- much cheaper but brand new and genuine! You can check it if you would like. Cheers".

What can she do to stop this?

She is scared to use her computer right now and so I am emailing for her. She said that the last time she used her hotmail was Wed, March 10th. She was not asked for her password today when she tried to go into it. Please help - she is really worried. I received the above email from Pegah to my Yahoo account and the date shown was Thurs, March 11th @ 10:28PM.

I still use Hotmail because it's what I am familiar with and it's what I've been using for years, but I'm starting to get jealous of my friends on Gmail because of all the cool themes they can apply to their mailbox to make it look cool. Is there any way to skin or otherwise tweak Hotmail to make it look a bit more cool?

I have a friend's e-mail address and I want to send them a file from my computer. How do I send it to them by e-mail?

The tech gossip blog TechCrunch had a hacker send them confidential business documents from Twitter, obtained by a European-based hacker who had broken into their servers. Not so good. How did he do it, though, and is there any risk of my Twitter account being compromised?

Dave, we got a new IT manager and he's forcing everyone to migrate from our long-beloved Lotus Notes application to Microsoft Outlook. He also tells me that there's no way to export my address book from Notes and import it into Outlook, but I just can't believe it. Is there a solution?

I've been using Hotmail for years without a problem but suddenly it rejects my password, and when I go to the password recovery option, it doesn't like my zip code or other secret information. I have vital information in my inbox! Can you reset my password for me or tell me the new password?

I've been running in Hotmail for a long time, but just recently saw a friend log in and was amazed to see that he has a three-pane view, with a preview of the message on the same page as the list of incoming messages! I want! How do I switch?

I dunno if this is legit or not, but I recently bumped into a note from someone claiming that there's a secret email address at Yahoo.com that lets you sneak into a backdoor and recover any account password for any account on Yahoo. The address was "[[ omitted ]] @yahoo.com" and it sounds too good to be true. Is it?

I've had an MSN Hotmail account for a while and have suddenly become paranoid that I might have had my password intercepted by a key sniffer. How do I change my password in Hotmail?

I know that Yahoo and Google's Gmail are probably more trendy, but I'm interested in getting an MSN Hotmail account. How do I do that and what should I consider when I'm signing up?

I've been a hotmail user for over a decade, and want to remain so. Lately my emails have been auto-organizing in weird ways -- sometimes by size of the email, sometimes by attachments vs. no attachments, etc. I just want the email to stay organized by date both in my inbox as well as my files (most recent at the top), but I can't seem to find how to do that.

Two questions, from different people:

1. plz send me my friends yahoo messenger password?

2. Hi Dave, i really hope u can help me here.. i had an account in Hotmail and some one hacked my email ID.It was really bad cause the bloody hacker had apparently forwarded all my private emails to my other contacts... its been so shattering and beyond explanations..to add to the misery my secret question has also been changes.. ive lost contact with so many of my friends as i have lost their ID's :(.. Plzzzzzz can you help me and tell me if anything can be done at all in this case ?? I would be looking forward to your email desperately.