I might be last to this particular party, but before I start shopping on the Web I want to know: is it safe to shop online? I mean, really safe?...

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After a long, frustrating back and forth, I have decided that I'm going to refund a Paypal transaction from a customer who is dissatisfied with my product. I doubt I'll see the product back, but I don't now if I really care. I just want her out of my hair. Problem is, I can't figure out how to process a refund and I don't want to pay my transaction fees twice. Help?...

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More than once I've seen people talk about getting into "bidding fever" or "auction fever" regarding eBay and other online auction services and I'm wondering what that's all about?...

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I'm looking to improve the close rate on my ecommerce site and have noticed that many successful online stores have various trust, security and hacker-proof seals and certifications. How do they work, which are worthwhile, and how much do they cost? Most importantly, will adding one of these actually improve my online sales?...

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I've been putting together a store for a few months now, and finally got a source for my specific products (they're about $200-$300 per unit) so I can get started. Problem is, I'm rather aghast to realize that my wholesale source is charging me $25 more per product than my competitors are charging as their retail price. How the heck can I compete?...

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After a meeting with my IT group a question was raised that received a split vote. Could you steer us in the right direction? The question: Should a web based company make customers register before making a purchase? If so, why?...

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