Stop Outlook from asking for an account password?

Hi Dave:
I think there is a bigger issue here (Dave, How do I get Outlook to stop asking me for my network password every time I send an email? I just hooked up SBC Yahoo DSL. I finally was able to get emails to send out, but now this window keeps popping up. What's the trick to solve this problem?)

I think this may be an SBC issue. This happens on both my MACs and my Dell laptop. If you just hit cancel everything is fine, but it pops up constantly. Clicking the "remember password" box does not make it go away.
Brent

I have a problem with Outlook asking for a password every 10 or 15 minutes. The appropriate check boxes are marked in the Tools > email accounts > view or change accounts window but it still insists on the pw bein entered. Any suggestions PLEASE. This one is a real annoyance.

Dave,

There is more to this question than meets the eye. Outlook will also ask you for a net password if the mail service provider fails to repsond to a logon sequence within a certain time (Outlook seems to assume the password is bad rather the ISP is at fault - and some of the major UK ISPs are pretty dire in this regard!) If I remember correctly, OL2000 had a registry setting that turned this into a genuine error so that Outlook just gave up without asking for a new password and recorded an error in the progress dialogue. I can no longer find any reference to this, nor whether the same trick is even possible with OL2003. I'd appreciate any insight you have on this as it causes me a MAJOR problem. (These message boxes are a disaster is one crops up while playing World of Warcraft if you're in the middle of a fight!)

I have been looking around for a solution, and even called M$ support. They took me through the deletion of a registry setting (search around and you will find this solution), and I deleted and remade my account, these did not work.

I also set the ammount of time that outlook will wait (Tools -> Email Accounts -> View or Change existing email accounts -> [My Account] -> Change ->More Settings ... -> Advanced -> Server Timeouts) to 10 min. Still no solution.

hi,
I am also getting the same prblem.What could be the reason. If any solution is there please send me the solution

I've had the same experience many times... spent hours on the phone with Microsoft, SBC, etc. and none of them have a clue. I ended up figuring it out myself.
1) Shut down your computer
2) On the back of your DSL modem - use the switch to turn off power to the modem, unplug the DSL (RJ45) cable, the telephone cable and the power cable
3) Wait one minute
4) Plug all the cables back in and turn your modem back on
5) Turn on your computer
6) Wait until all the lights on the front of you modem turn green

Voila! Outlook will stop asking for your password every 10 seconds. Don't ask me why this works because I don't know... it just does.

Dave,

I am a network administrator. I recently re-enabled a disabled account when the user came back from an absence of a few months. The user cannot Open MS Outlook 2003 anymore - it keeps asking him for his password and does not accept his password. I tried having him login with his old password, but that didn't work either. I have been able to add the inbox to my Outlook but still cannot open it. Can you help me?

Thanks.

I have switched my emails over to Outlook from Outlook Express. Since I have done this it will not accept my user ID and password, even though I am entering the correct information. I have no idea what to do because I cannot send or receive emails in Outlook or Express and I run a business where I need all of my emails on the same place.

Any help would be GREATLY appreciated.

I also had this issue in Outlook 2003, but also in indows Live Messenger and Internet Explorer 7.

I spend hours and hours searching the internet and could not find the solution. The only possible solution you find on almost all forums (but does not help in most cases is to repair the protected storage system provided registry key: http://support.microsoft.com/kb/290684.

So, here is a solution that is not even in the Microsoft knowledge base. It helped me and hopefully many others. It was found because I new exactly when it started to happen: after uninstalling a software program. The uninstall procedure removed to many registry keys...

HERE WE GO...

Important: this solution contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. View the following article in the Microsoft Knowledge Base for information about how to back up, restore, and modify the registry: http://support.microsoft.com/kb/256986/

Follow the next steps to solve this issue:

1. Close all running programs
2. Click on [Start] » Run
3. Type "Regedit" and click [OK]
4. Open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
5. Now choose Edit » New » Expandable String Value
6. Enter "AppData" as a name
7. Double click the new entry
8. Enter "%USERPROFILE%\Application Data" in the value data field.
9. Close the registry editor

It is possible that additional registry keys are missing. Below is a list of all keys that should exist in the "User Shell Folders". There are different ways to add these keys again:
* Use the instructions provided on http://windowsxp.mvps.org/usershellfolders.htm
* Add them manually by following the steps above
* Export the keys from a computer/user on which the issue does not occur, and then importing them again.

To export and import:
1. Logon to Windows with a user account for which the issue does not occur (this may also be a different workstation).
2. Click on [Start] » Run
3. Type "Regedit" and click [OK]
4. Open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
5. Right click the "User Shell Folders" key on the left and choose "Export". Specify a name and location of for the export file and click [Save].
6. Close the registry editor
7. Logon to Windows with the user account that experiences this issue
8. Double click on the exported registry key you created in step 5.
9. Click [Yes] when asked if you are sure to add the information, then click [OK] for the "successfully imported" message.

Registry keys that should exist in the "User Shell Folders" key.
The list below has the format "Key Name - Value Data". The type for all keys is "Expandable String Value" (REG_EXPAND_SZ).

* AppData - %USERPROFILE%\Application Data
* Cache - %USERPROFILE%\Local Settings\Temporary Internet Files
* Cookies - %USERPROFILE%\Cookies
* Desktop - %USERPROFILE%\Desktop
* Favorites - %USERPROFILE%\Favorites
* History - %USERPROFILE%\Local Settings\History
* Local AppData - %USERPROFILE%\Local Settings\Application Data
* Local Settings - %USERPROFILE%\Local Settings
* My Pictures - %USERPROFILE%\My Documents\My Pictures
* NetHood - %USERPROFILE%\NetHood
* Personal - %USERPROFILE%\My Documents\
* PrintHood - %USERPROFILE%\PrintHood
* Programs - %USERPROFILE%\Start Menu\Programs
* SendTo - %USERPROFILE%\SendTo
* Start Menu - %USERPROFILE%\Start Menu
* Startup - %USERPROFILE%\Start Menu\Programs\Startup
* Templates - %USERPROFILE%\Templates

MORE INFORMATION
The "User Shell Folder" is a subkey of the
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer registry. Entries in this subkey can also appear in the "Shell Folders" subkey and in both HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER. The entries that appear in user User Shell Folders take precedence over those in Shell Folders. The entries that appear in HKEY_CURRENT_USER take precedence over those in HKEY_LOCAL_MACHINE.

I had similar problem which I think is related. Ever since I changed my password on my hotmail account (which I access through OL2007) OL was asking for a password, even though the username and password were correct and I had checked the box to remember the details, it still kept asking each time I loaded OL2007.

The solution for me was to use the 'repair' option under 'account settings' instead of 'change'. Outlook then checks your credentials and runs a test with the email server. I have not been asked for a password since so presumably running this repair utility changes something in the registry.

Hope this helps!

JeePee.

BRILLIANT! ABSOLUTELY #$#@$#@$ BRILLIANT

Your suggestion FIXED my problem. This happened before to me (kept asking for password) , my IT dept told me all that could be done was to reload windows!

You made my day! Your registry fix WORKS!

I have a question.

I removed an Outlook POP3 email account. NOTE: It is no longer in the EMAIL ACCOUNTS listing.

However, OUTLOOK keeps popping up the "ENTER NETWORK PASSWORD" window.

Where can I go to fix this or how do I get this account permanently deleted?

Hi, how do I stop the error message with Outlook 2007 and Vista?
None of the regedt fixes work. Going bonkers quietly.

Hi all, this is a very common problem within MS Outlook and Outlook Express.

Like many, it took lots of digging to find a solution that worked and this worked.

Now, in this article they advice deleting a reg string however, you can't as the file is locked. The only work around I found was to export the registry, make the changes and re-import it.

http://support.microsoft.com/?id=290684

JeePee.

I cant remember how long i've been putting up with this! Thanks soo much for providing this info!

My set up. Windows Vista and Outlook 2007. The problem. Keeps asking me to enter my network password despite checking the remember my password box. I have looked every where for the answer. No one seems to have the answer for this set up. Only other versions of outlook and windows. I'm going crazy anyone with answers is a god.

I have also got this problem with outlook. I tried what jeepee said but I already had that key in outlook. This has only just started happening on my pc since I downgraded from office 2007 back to office xp. But I have also put a new programme on my pc ashampoo magic optimizer and I think this may be the problem, I think it may be cleaning and deleting certain files from my machine everytime it starts up. Don't know if anyone else is using something like this, I may take the magic optimizer off and see if this stops the problem.

thank you Dave , i have office outlook 2007 and every time it was askiing for password for my hotmail account I DID WHAT U SAID ABOUT EDITING THE REGESTRY AND IT WORKS,,,,,,,,,,,,,,, THANK YOU, MANY MANY THAKS

THANK YOU JeePee. This worked after nothing else would and I was about to tear my hair out!

guess what i did. i followed the registry patch fix but did not work for me so i restored the system to a previews state. Created a new user profile, transfered all my data from the old profile to the new one and then i deleted the old profile.
Now my outlook is back to normal state.
Thanks everyone.

CAN YOU SEND ME DAVE, WHERE TO FIND PASSWORD IN REGISTRY FOE E MAIL ACCOUNT IN OUTLOOK EXPRESS ?
IN CUURENT USER/SOFTWARE /MICROSOFT/INTRENET ACCOUNTS MANAGER/ACCOUNT/ , J CAN NOT FIND IT?

Thank you JeePee!!!!!! I can't believe all the Sh!t I had to go through to find this. You have saved me from going bald (cause I was going to rip my hair out).

I have read all the comments i am not sure even if you will recieve this my Outlook Express and Internet Explorer seem to be having a prolem with each other. As you have probably noticed by my email address i live in australia, i am using Windows XP when i go to send an email my outlook express will not accept my new internet service provider which is www.iinet.net.au it keeps going back to the american one which is iinet.com. and it is so annoying is there anyone out there that can send me some simple steps to follow as i do have a disability and i need to have it in easy simple steps. If any one can help me i would be eternally grateful. Thank you. Barbara (Barb) Mackay

Jee Pee, your registry fix worked - thx very much

Hello Dave,

I have setup 4 accounts in outlook 2002 on my new laptop and imported my old pst files. All seems to work fine except that every couple of minutes i get 4 boxes asking me to enter my network password for each account. It's driving me crazy. I've selected 'remember password' in email accounts and i've tried resetting my modem and nothing is working. Can you help me.

Thanks, Narayana

I want to thank you for posting this info. I spent hours trying to fix my outlook password issue and finally I read Kelly Burris' suggestion on the registry keys, which were, indeed, missing. I uninstalled the Walmart music download service, Note to users: don't use it, and all those registry keys were gone. So, I went to my laptop and exported the shell info, imported it into my desktop, and WOW!!!!!! it worked. Thanks so much, you are a lifesaver.
Sue

Ok i cant either receive or send email the enter password window just keeps poping up i have outlook 2007 and i went to repair it but when it is about to load the last step it just asks for passwprd again and again PLEASE HELP ME

Every time I click on a link in my school email (Outlook Web Access), it logs me out and makes me re-enter my username and password. However, it will not recognize it. It only recognizes it when I originally log in the 1st time.

Any suggestions,
Donna

Thanks... the App registry works perfect... I didn't see the another keys but i think i don't need those...

Thanks...