I am about to open a new business (hopefully) and was told that blogging can really help – not only with website rankings but for more interest. So, my question comes to this:
If you do a business blog, should you ever delete or edit a customers bad entry about the business? If so, under what circumstances? If no, what if you could tell he was from a competitor and just trashing your business?
Second question, when should you open a business blog? Immediately when your business opens or after some time? Any suggestions here?