Hello. I bought an item off of eBay a while ago and sent the money the next day. I then never got the item. So I tried to contact the person and he said he would give me a refund but never did. So I waited patiently for his reply but never got one.
I then filed a report 40 days after the time I bought the item but there were a couple of problems. I closed my paypal account maybe 2 days after the transaction due to an identity theft reason (I was paranoid) and I opened a new account. I asked the paypal representative that if this was a problem and she told me no and it would be still investigated and then she filed the buyer complaint under my new account.
After about 2 months or so I never got a response and decided to call back for an update. Then the man told me that paypal investigated it and said there was nothing he can do because the transaction took place on an old account and that he will file another buyer’s complaint stating that I had to close the account due to identity fraud and told me to call back in 2 days.
So I call 2 days later and they tell me now that they cannot get my money back because I filed a complaint 2 days ago and it was not covered because they have a 45 day policy that says I cannot file a claim after 45 days. And that I am not eligible for the buyer’s protection because I closed the account that had the transaction on. And if I wanted to I can file a police report but they cannot give me a name, or email or anything.
I’m desperate Dave what should I do?! We’re talking about 150 dollars that I am out and that is a lot of money when you’re going through college!
Oh, I wish I had a good answer for you, but unfortunately the timing issues with eBay transactions are often a huge problem for fraudulent transactions: you can’t file a non-receipt too soon, because the seller might genuinely need a week or two to get it to the post office and shipping might take another week or three.
Then you are expected to go back and forth with the seller before filing a complaint because, well, they might have thought they shipped it but forgotten or any of a dozen other quite credible and legitimate reasons. Ideally, the situation should be resolved between the two of you anyway because as eBay likes to highlight, caveat emptor, let the buyer beware.
On the other hand, the more that there are fraud problems on eBay, the less people are going to want to use the service, so it’s clearly in their best interest to try and resolve this sort of problem. That’s why they have a fairly complex Buyer Protection Program.
Unfortunately, as you now know, you aren’t eligible for their $200 Standard Purchase Protection Program because of the time that’s passed. The fact that it passed because you were waiting for others to communicate with you (from eBay, Paypal, etc) is relevant to you, but not to them.
I have no good news to share with you, I’m afraid. I wish I did. Indeed, I think it’d be worth calling up eBay again and asking to talk with a supervisor, then laying out exactly the sequence of events, including dates of phone calls and communications. I would also strongly encourage you to leave negative feedback for the seller as a minimal step: without that someone else might well be suckered into the same con.
Good luck. Sorry I can’t be more helpful!
Note: This article was written by contributing editor Chuck Eglinton. Thanks, Chuck!