Restore an iPhone after a "software too old" error?

I just got a new iPhone 4 and am excited to get it working, but when I try to use a "Restore" from a previous backup of my iPhone 3GS, I get an error that the software on the new phone is too old. How can the new phone have software that's too old to restore from an iTunes backup??

Dave's Answer:

First off I have to warn you: while it's not a bad idea to restore from a backup if you've two identical phones (e.g., Apple replaces a damaged iPhone 4, for example), it's always a bad idea to restore from a different generation device. Ask any Apple Store employee and they'll cringe at the very idea...

Why? Because if the format of any of the preference files or other data files has changed from iOS version or from physical phone version to version, then you can potentially corrupt your new iPhone and cause it to act in a flaky or unpredictable manner. Not what you want at all!

When I recently upgraded my 16GB iPhone 4 to a 32GB iPhone 4, however, I experienced the same "The backup cannot be restored to this iPhone because the software on the iPhone is too old" error. At first I was baffled too, then I realized that it was iTunes acting as a safety net, making sure that I didn't inadvertently introduce any hiccups by restoring data files from iOS 4.0.6 onto a phone that actually had iOS 4.0.3b, for example. Remember, the backup data is essentially everything except the operating system itself.

The solution is to skip the restore and initialize the iPhone as if there's no backup from which you want to restore, let it update the phone OS, then do the restore from within iTunes. I'll show you, it's pretty complicated!

When I plugged in my new iPhone 4, here's what I saw in iTunes, a pretty standard first screen:

When I tried to restore from the backup of "iDave 4" (cute, eh?) I clicked "Continue" but instead of it zooming ahead, got the following "software too old" error message from iTunes:

To get past this, I needed to choose "Set up as a new iPhone". Now when I clicked "Continue" it offered me a bunch of options:

Since the goal is to just update the iOS operating system software, I unchecked the boxes to save some data transfer time:

Clicking on "Done" has it fairly quickly install some very basic data and then comes back to iTunes, where the all-important "Update" option is now available to click:

If you guessed my next phrase would be "click on it", you're right. Click on "Update" and if there's an iOS update -- and we know there is, based on the error message -- then it'll start updating the phone. But first, a warning:

Proceed by clicking on "Update" and it'll download the new iOS firmware...

Eventually, the download finishes, it's verified (you don't want a corrupt download trashing or "bricking" your iPhone, do you?), and installed on the iPhone itself. Time for a reboot:

iTunes does all the work so all you need to do at this point is click on "OK", or even just wait for the warning message to vanish of its own accord.

Once it restarts, you'll be back to where you started, but this time there's no indication that an update is available:

Click on "Restore", and this time we'll be able to succeed at the process...

That's fine because we didn't copy anything (or sync anything) onto the iPhone. Click on "Restore" and then get up and stretch. It's going to take a while...

Much time later, you'll finally see the last few seconds of the progress meter appear:

Next thing that'll happen is that the iPhone 4 will again restart and when it reappears in iTunes, you should have everything copied across from your original backup.

Of course, my general experience is that "everything" doesn't include music, videos or photos, so you might have to select and sync them too before you're done. Just a heads up that this entire process will definitely take you a few hours or more!

Also check out:

Categorized: iPhone and Cell Phone Help (Article 9717, Written by Dave Taylor)
Tagged: apple iphone 4, firmware updates, iphone 3gs, iphone ios, itunes error
Previous: Can I turn an iPhone into an iPod Touch / iTouch?
Next: How can I add a password to my Airport Express speakers?

Subscribe!

Never miss another Q&A article! Click to subscribe:

Comments (8) · Add Comment

All up it took me about 1.5 hrs.

I set it my iPhone up as a new phone on my work pc, and then did the restore on my home mac.

The mac just recognised the phone and didn't prompt me to do anything. I clicked restore anyway and was sure that I would never recover my data. But I did.

Thanks for the thorough instructions.

Posted by: Ash at January 27, 2011 2:35 PM

thank you so, so much for this info! it came in very handy this evening when i plugged in my replacement iphone and got that error message.

Posted by: jo at April 16, 2011 7:24 PM

Thank you thank you thank you!!

I have almost never had any success reading instructions on forums about how to fix technological problems, but this actually worked.

Really appreciate the clear, straight-forward advice - the visuals were helpful too!

Posted by: Gracie at May 10, 2011 7:16 PM

I am having trouble with this

i had an iphone 3gs but now i only have an iphone 3g...and the backup will not restore to my previous backup (from a few months ago), and when i follow these instructions i get to the "update" bit and there is no new update, and therefore i still cant get my previous backup.

any help?

Posted by: kane at July 31, 2011 1:22 PM

This post was a great help. My work iPhone 3GS was stolen on Friday - got my replacement from my IT guy today - and your instructions saved me from bothering him with follow-up questions tonight. Just got past that error message and turned my "new" phone into my "old" phone. Thanks!

Posted by: Rebecca at August 31, 2011 9:09 PM

I had a newer ipod that I lost and am trying to back it up to an older ipod. The older ipod has been updated with the latest software (SW) but I am still getting this error even though the SW on the device I am trying to restore to is the latest and greatest.

Any ideas?

Posted by: Dan H at March 21, 2012 1:22 AM

Thank you so very much!! I am what is considered only minimally savy with Apple products & your instructions were the best! I always get my husband to take of these things, but he was not avaialable. If I can do it, anyone can! Thanks again

Posted by: Veronica at April 28, 2012 1:26 PM

This was brilliant! I was googling for 2 hours trying to find someone speaking in English about how to fix this problem. Mine was restoring from my stolen iphone 4 to an Iphone 4s replacement.

Very helpful, thankyou.

Posted by: Anna at May 3, 2012 9:00 AM

I do have a lot to say, and questions of my own for that matter, but first I'd like to say thank you for all your efforts on this Web site by buying you a cup of coffee!

I do have a comment, now that you mention it!