Hi Dave!!! Yesterday i was updating my psp to the new firmware version but it suddenly ran out of power and turned off. Now when i turn it on there is no response, just the power indicator light on. What do i do???
Oh, do I have bad news for you. I have heard from many people that have unplugged their PSP accidentally during an update, got bored during the slow download, or had some other glitch interrupt a network update or processing a downloaded update just to end up with a completely dead Sony PSP device.
The only advice I can offer you and other people in this situation is to call Sony and talk to them about how lame it is that you can kill your expensive Playstation Portable device by a relatively random or unlucky event during a firmware update. It seems to me – though I’m definitely not a part of Sony and cannot speak with any authority here – that Sony should replace PSPs that are killed during a failed firmware update. I don’t know if they do, but they should.
Which makes me think: if you have had this experience and call Sony about your dead PSP, please leave a note here to tell us who you called, what your experience was like and how it turned out. That is, did they make good on the problem or did they just say “ah, bummer, dude.” and hang up?
I can’t emphasize enough how important it is to:
- plug your PSP into the wall during the entire firmware upgrade process, and
- don’t interrupt it during a download, even if it’s taking a long time
lest you “brick” or otherwise kill your unit.
Also note that you can likely minimize the problem of slow or stalled downloads by actually downloading the firmware update package on your PC or Mac. In that situation nothing bad will happen if you kill the download halfway. Then all you have to do is copy the downloaded firmware package onto your Sony PSP and run it. Elapsed time once you’ve finished the download? Just a few minutes. Much less risk.
Here’s my article on the subject: Download Sony PSP firmware update
Hope that’s useful. Again, call Sony or contact them through their customer service area (select PSP –> Troubleshooting from the popup menu on the bottom of the page, then click “Continue”), find out what they’ll do, and let us know how it works out!