Industry guru Dave Taylor offers tech support on technical and business topics, including iPhone, iPod, Microsoft Windows, Sony PSP, cellphones, online advertising, CSS, Web design, business, Unix, Linux, SEO, Mac OS X, and shell script programming.     


How do I upgrade my Apple iPhone to firmware 2.0?

I'm excited to add the many new capabilities and improvements to my beloved Apple iPhone, but have heard that the jump from 1.1.4 to 2.0 completely wipes your phone. Can you show me how to step through this firmware upgrade and reassure me that my contacts, photos, music, etc will all be there on the other side?


Dave's Answer:

The release of the second generation of iPhones has been an event of surprising excitement. I even have friends who camped out in front of the local Apple Store overnight to be able to say "I'm the first!" for the new 3G phone.

However, many of the benefits of the new phone, including notably the new system software and many upgraded applications, along with being able to access the new Apple iPhone Applications Store, are available to first generation iPhones with just a little upgrade...

Here's how it worked for me...

First up, the cheery message that there WAS an upgrade when I connected my phone to a Mac running iTunes 7.7 (yes, you need to upgrade iTunes first. If you haven't, just choose "Software Update..." from the Apple menu):

iphone 2.0 available

Well, heck yeah, I'll accept that upgrade!

iphone 2.0 download install

I choose "Download and Install" since I really want to have it happen, not just collect the software for later application. Now I get the first of a couple of warning messages:

iphone 2.0 download install backup

I'm good with that - I like that it automatically backs up everything and restores it all when done. If that works properly, this could be the least hassle upgrade ever.

Now it tells me that there's a download in progress:

iphone 2.0 downloading

Want more information? On the left side of iTunes, while there's a download in progress, you'll see "Downloads" under the store section. Click on it and you can see how far along you are and how big the update is:

iphone 2.0 downloading 2

Eventually it finishes up and it's time for the Dance of the Progress Bars...

iphone 2.0 backing up

and

iphone 2.0 extracting software

and a'one and a'two...

iphone 2.0 preparing restore

Not done yet...

iphone 2.0 restoring

Let's progress just a bit more...

iphone 2.0 verifying

And one more for luck...

iphone 2.0 restoring firmware

Finally, about 10-15 minutes later, we've completed the dance and get the delightful confirmation:

iphone 2.0 restored reboot

And that's where I hit the brick wall of too much popularity:

iphone 2.0 itunes store too busy

For reasons I don't fully understand, even though my phone is ostensibly fully updated to the 2.0 software and fully restored, there's one last visit to the iTunes Store that needs to happen for things to work, and the extraordinary popularity of this upgrade is clearly more than the Apple servers can handle.

End result? I have a temporarily (I hope!) dead iPhone that can only make emergency calls and is otherwise completely useless. I have tried for the last 45 minutes to complete this last step and just see this same error over and over again.

I'll stop my blog entry now so I can publish it and hopefully you'll have better luck, but you may just want to not be a bleeding-edge adopter like me. Losing my cellphone for the day is going to be a big drag, needless to say!

Update! After hours of failure, I got it to work. Here's how it finished up...

I unplugged and replugged-in the iPhone, and here's what I saw:

iphone 2 restoring backup 2

A bit more time passes, and...

iphone 2 restoring backup 3

That's what you want to see!

When the phone does resurface in iTunes, for just a minute you'll see that it's empty, but then the automatic restore kicks in:

iphone 2 restoring music

Finally, after some time passes, there's a new tab in town:

itunes 7.7 iphone 2 tabs

And under the Applications tab...

itunes 2 applications

Time to sync? Here's something new:

iphone 2 sync applications

Finally, finally, we've got an iPhone running version 2.0 firmware. Congratulations!

Wondering how to download applications in iTunes? Check out my tutorial: download applications from the Apple iPhone Apps Store. If you haven't been here before, this site also has a huge amount of iPhone help to peruse too.


More Useful iPhone and Cell Phone Help Articles:
✔   How do you share an iPhone photo on Facebook?
All my friends have figured out the magic to take photos on their iPhone and upload them to Facebook. Everyone but me. How...
✔   Closed captioning for TV shows and movies on my iPhone?
Hey Dave, I saw your article from a few days about How to Turn on Closed Captioning in iTunes and am wondering if...
✔   How do I create location-based iPhone reminders?
Thanks to Siri, I've become a big fan of the Reminders app on my iPhone. Being able to say "remind me at 3pm...
✔   Enable Apple 2-Step Verification in iTunes?
I keep reading all these articles about iTunes account security and people having their accounts hacked. I have 2-step security verification set up...
✔   Turn an iTunes song into an iPhone ringtone?
I want to have song from my song list in iTunes into a ringtone I can use on my iPhone? Is it even...

Let's stay in touch!
Sign up for my weekly AskDaveTaylor Newsletter and you'll receive even more tech and gadget help right to your inbox, along with exclusive news and industry updates. It's good stuff. I promise!
    Enter your name: and your email addr:  





Categorized: iPhone and Cell Phone Help   (Article 8389, Written by )
Tagged: apple iphone, apple itunes, iphone 3g
Previous: How do I download iPhone apps from the Apple iTunes store?
Next: What's the history of July 4th, Independence Day?




Reader Comments To Date: 11

neil said, on July 17, 2008 2:58 AM:

Can you update to Firmware 2 if you have an un-locked phone or will the software lock the phone again.

Thankyou

Neil

Agus said, on November 18, 2008 9:55 PM:

seems scarry for me, what can i do if it wont recover after hours....

william tarras said, on January 8, 2009 5:58 AM:

I tried to upgrade my jailbroken iphone (original) fro 1.1.4 to 2.0 and all i get is the emergency number thing. the itunes area says my sim card is not supported any longer? what now it is useless to me. any ideas i would sure appreciate it. My thanks for taking the time to help.

dontrell said, on March 17, 2009 12:34 PM:

i have to no for sure that i can update download new applications to the first apple iphone the 8gb is it possible that i can do that so i can keep my phone updated so i wont have to buy another one

abc xyz said, on June 20, 2009 10:29 AM:

When i followed these steps, all i ended up with was an emergency call only situation and when i tried to connect to itunes, it said the sim was no longer supported. I presume this is what happened to you when you had your error message, but you failed to say how you fixed it. Please could you reply asap as the phone is/was my father's and i feel extremly bad about it - also, i fear the punishment may be severe.
Thanks - and PLEASE HELP ME!!!

Dave Taylor said, on June 20, 2009 6:58 PM:

abc xyz, you're right: I had a dead phone for a short period, I unplugged it and replugged it in, to have it resync and take the next step in the process. I have read in various places that Apple is having a hard time keeping up with the demand on iPhone updates and reauthorizations on the AT&T cellular network and that there can be delays of up to 48 hours right now (the weekend of June 20, 2009). I'd try every few hours and rest assured that it *will* work once they're not quite so busy.

Now, seems to me that if you're updating your Dad's phone without permission, you have another problem too. :-)

Teodora said, on August 26, 2009 11:55 AM:

Is it possible to sync my applications on itunes on my iphone 1.1? Or I must to upgrade the firmware?

OlaMilekan said, on December 16, 2009 11:54 PM:

Was trying to get some applications from itune store n it's telling me to get n account,but I am in Nigeria n cAn'tdoes dis mean I won't b able to get stuff?

Nathan Guy said, on December 20, 2009 2:31 PM:

I have just downloaded some applications, but when i go to sync my applications the applications tab is not up the top along with music, videos etc. Please help me?

robs said, on May 17, 2010 11:04 PM:

How do you get it to work on the last step? Please help me.

ghanu said, on August 22, 2010 2:01 PM:

i have iphone apple but i don't know how can update and softwear instolation plz help me

Starbucks coffee cup I do have a lot to say, and questions of my own for that matter, but first I'd like to say thank you, Dave, for all your helpful information by buying you a cup of coffee!

I do have a comment, now that you mention it!











I will never send you any unsolicited email. Ever.






Check This Out Too...

 
Look for Answers
Need Help? Ask Dave Taylor!


Follow Me on Pinterest

Find Me on Google+
ADT on G+
© 2002 - 2013 by Dave Taylor. All Rights Reserved.

Note: This web site is for the purpose of disseminating information for educational purposes, free of charge, for the benefit of all visitors. We take great care to provide quality information. However, we do not guarantee, and accept no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this web site or on any linked site. Further, please note that by submitting a question or comment you're agreeing to my terms of service, which are: you relinquish any subsequent rights of ownership to your material by submitting it on this site. My lawyer says "Thanks".
"Ask Dave Taylor®" is a registered trademark of Intuitive Systems, LLC.