Industry guru Dave Taylor offers free tech support on a wide variety of technical and business topics, including HTML, Apple iPhone, online advertising, Cascading Style Sheets, Web design, management, Unix, Linux, search engine optimization, online dating, Mac OS X, shell script programming and Microsoft Windows.

How can I track shortened URL links in Twitter?

I'm becoming a Twitter power user and find it a pretty simple way to broadcast information about my upcoming product sales and related. Problem is, I'm also curious about what information can be gleaned from the shortened URLs I have to use, including ideally some Google Analytics-like geographic data. Is that even possible?


Dave's Answer:

Well, before we get into how you can track stats and gain analytic data from your shortened URLS - which is quite possible - I'd like to talk briefly about your view of Twitter as a broadcast channel. I fear that your perspective has become a common one and to me it's one of the reasons that Twitter has become quite a bit less interactive and less interesting than it was even just a year ago.

If you talk with Ev and Biz, the founders of Twitter, you'd find that their vision was to start with a simple "what's going on?" update service and turn it into a highly fluid interactive discussion system that would encourage a back-and-forth between users. A dialog.

Indeed, the heart of the new era of social media tools is based on how companies and service professionals can create and sustain a dialog with their customers and market segment. It's not simply a bunch of new avenues for one-way broadcast of your marketing message or customer service solutions.

I know, I'm picking on you to some extent, but when I see "Twitter" and "broadcast" in the same sentence, it raises some warning flags with me and I'll tell you that from my own experience, asking the JFK-esque question of "what can I bring to my community?" goes a lot further towards you establishing a solid reputation than the more common question of "how can I get you suckers to buy?" :-)

Now, in terms of tracking shortened URLs, one of the premiere URL shortening tools (which is needed if you're adding links to Tweets which are constrained to a max of 140 characters) is bit.ly. If you only ever use a Twitter client like Tweetdeck or Seesmic Desktop, you won't know that bit.ly actually has all of the analytics you seek already incorporated into its system.

You just can't get to it unless you go directly to their site and sign up for an account, then associate your shortened URLs with that account by using their Web page to shorten them, not just the handy Twitter client apps. Go to http://www.bit.ly/ to get started and click on "Sign Up":

bitly signup
bitly long link shorten

Now when you create a shortened link, you'll find that in addition to the shortened version of the form http://bit.ly/2LhZI that there's also a second "data tracking" link for you to check the real-time click-thru stats of the link that's the same URL with a "+" appended.

Here's how...

First, check that you're logged in on the top right:

bitly signed in

Then enter the long link as usual:

bitly long link shorten

When you shorten it, notice on the right:

bitly long link shortened

When you click on the tracking URL, you'll find that you can track number of clicks, referrers, and even what you seek, the locations of the people who are clicking on your link. When I tested it out myself, the 41 people who clicked on my tweet came from all over the world, including 29 from the USA, 6 from the United Kingdom, and one each from Canada, Ireland and Israel.

Here's my location traffic information:

bitly traffic by location

... and by clicks:

bitly traffic by clicks

What's nice is that the people receiving your shortened URLs (which work just as well in blog posts, email newsletters, and so on) have no idea that the data is being tracked, so it's definitely behind-the-scenes.

Hope that helps you out. Now remember, "dialog, not monologue".



Help others find this article at Del.icio.us, Digg, Netscape, Reddit, and Stumble Upon    

Subscribe!

Never miss another useful Q&A article again! Subscribe to AskDaveTaylor with Google Reader.

Comments

Awesome response... however, the problem with a shortened URL is that you never know where the link takes you, unless it has been reported malicious by others.

Posted by: Barb Dunn at September 16, 2009 12:34 PM

My personal experience is telling me that Twitter is now even more interactive than last year actually. It's especially true for me who is starting from scratch on Twitter. I never had been able to communicate with my peers so much than today. And we share and care with one another... :)

Posted by: Charles Lau at September 18, 2009 11:53 PM

I have something to say, now that you mention it, but ...
Starbucks coffee cup I do have a lot to say, and questions of my own for that matter, but first I'd like to say thank you for all your efforts on this Web site by buying you a cup of coffee!

I do have a comment, now that you mention it!











Remember personal info?


Please note that I will never send you any unsolicited commercial email. Ever.

While I'm at it, please note that by submitting a question or comment you're agreeing to my terms of service, which are: you relinquish any subsequent rights of ownership to your material by submitting it on this site.








Ask Dave Taylor: The iPhone App: Advertisement


Uniblue: Free Virus Scan

Follow me on Twitter @DaveTaylor

Search
Find just the answers you seek from among our 2300+ free tech support articles by using our Lijit search engine.


Help!





Subscribe to
Ask Dave Taylor!

Add to Google Reader
Add to My Yahoo!
Subscribe in NewsGator Online

RDF   XML

Free Updates!
Sign up and get free weekly updates and special offers on books, seminars, workshops and more.


Recent Entries
Book Links
© 2002 - 2009 by Dave Taylor. All Rights Reserved.

Note: This web site is for the purpose of disseminating information for educational purposes, free of charge, for the benefit of all visitors. We take great care to provide quality information. However, we do not guarantee, and accept no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this web site or on any linked site.

[whiteboard marker tray]
"Ask Dave Taylor®" is a registered trademark of Intuitive Systems, LLC.