Dave Taylor answers free tech support questions about a wide variety of business and technical topics, including blogging, iphone help, ipod help, AdSense, MySpace, Sony PSP help, Mp3 players, Windows XP, Windows Vista, Linux, SEO, Mac OS X, Facebook, Twitter and LinkedIn.

How do I restore my Apple iPhone?

My iPhone is being very weird: when I plug it into my iMac the computer doesn't seem to recognize it any more. How do I fix it so I can be a happy iPhone user again?


Dave's Answer:

I recently encountered a similar problem, though I am guessing that it was for a different reason: I have three different Macs that I will occasionally use to connect to the iPhone. One day I plugged my own early 4GB Apple iPhone into my MacBook and while I didn't expect to be able to add music to it since it wasn't the primary computer with which I synced the unit, I was nonetheless quite surprised to realize that iTunes had lost all ability to differentiate between music, video, photos and other content.

How did I know? By looking at the summary graph in the app. It looked like this:

iphone unknown data

That's not good. No way around it. Since I know I have a backup of the Address Book and all the music and video that I had squeezed onto the device, I thought that it was time to experiment with a restore. So I clicked "Restore" in iTunes.

Then the first of many rather scary warnings popped up:

iphone restore

I clicked "Restore" again and adverted my eyes, fearing the very worst: a completely wiped, out of the box new iPhone with nothing on it.

Rather to my surprise, iTunes took advantage of the restore process to also upgrade the phone software (I had thought I was up to date already):

iphone restore 2

Since I was already committed to the process at that point (mentally, at least, I suppose I could have clicked "Cancel") I choose "Next" and then watched a progress bar for a few minutes as it downloaded and installed:

iphone restore 3

... and watched a different progress bar:

iphone restore 4

... and yet another:

iphone restore 5

Finally, after much progress (as you can see!) iTunes told me that the iPhone was restored:

iphone restore 6

At this point I waited and after a minute or two the phone restarted itself and reappeared in Apple iTunes:

iphone restore 7

That was, I don't mind saying, quite a relief! Nowhere in the process of restoring an iPhone does Apple say anything about being able to restore the backed up data. I thought I'd have an unknown phone and be manually configuring everything, but, fortunately, that wasn't the case!

No question, I choose "Restore" and "Continue" here and got to see yet another progress bar dance on my screen:

iphone restore 8

If this were a musical, we'd have Danny Elfman writing themes for these progress bars, wouldn't we? Or would we trim that part of the production down a bit? :-)

Once again, iTunes wanted to restart the phone:

iphone restore 9

Once it did, things did start to look a bit better:

iphone restore 10

(though it's still a puzzle what "Other" data is using 188MB. My address book, etc., aren't that big!)

Since I have my iTunes / iPhone setup configured to automatically sync with my music library (well, a subset of it with a 4GB phone) the next prompt I got -- after it had ostensibly restored from backup -- was to resync my music:

iphone restore 11

And so I did, clicking on the fateful "Erase and Sync" button. And guess what I saw?

iphone restore 12

Finally, my iPhone was restored and resynced. Net result? I lost the photos that I'd downloaded on the phone, but otherwise all the notes, phone numbers, weather locations, timezones in the clock, old text message discussions, icons, custom bookmarks, etc etc etc were all restored without incident.

It was a tiny bit unnerving to wipe a well-used cellphone and restore it, and I'm still a bit puzzled what's in that 188MB of "Unknown" data, but it is a survivable process and there's precious little that appears to be lost along the way.

Oh, and you get to see a lot of progress bars!



Help others find this article at Del.icio.us, Digg, Netscape, Reddit, and Stumble Upon    

Ringaza Free Bonus Ringtones and Wallpapers!


Subscribe!

Never miss another useful Q&A article again! Subscribe to AskDaveTaylor with Google Reader.

Comments

I have accidentally deleted a folder called apple mobile services and while reinstalling the folder is not installed again and then a message appears that iphone service is not installed remove ituens using installer and then install it again.What should i do?

Posted by: Naresh at August 22, 2008 7:11 AM

how do u stop from in sync iphone to itunes automatically? thanks

Posted by: irdasuriana at August 28, 2008 5:05 AM


I have a lot to say, but ...
Starbucks coffee cup I have a lot to say, and questions of my own for that matter, but most of all I'd like to say thank you for all your efforts on this Web site by buying you a chai!

I do have a comment, now that you mention it!









Remember personal info?


Please note that I will never send you any unsolicited commercial email. Ever.

While I'm at it, please note that by submitting a question or comment you're agreeing to my terms of service, which are: you relinquish any subsequent rights of ownership to your material by submitting it on this site.









Uniblue: Free Virus Scan


Join Me At:
Aloha Social Media Summit, Oct 2008


Search
Find just the answers you seek from among our 1700+ free tech support articles by using our Lijit search engine.


Member of the B5Media Network

Help!





Subscribe to
Ask Dave Taylor!

Add to Google Reader
Add to My Yahoo!
Subscribe in NewsGator Online

RDF   XML

Free Updates!
Sign up and get free weekly updates and special offers on books, seminars, workshops and more.


Recent Entries
Join the List!
Join my author info mailing list, where you'll learn about my upcoming books, speaking gigs, and more!


Book Links
© 2002 - 2008 by Dave Taylor. All Rights Reserved.

Note: This web site is for the purpose of disseminating information for educational purposes, free of charge, for the benefit of all visitors. We take great care to provide quality information. However, we do not guarantee, and accept no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this web site or on any linked site.

[whiteboard marker tray]