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How do I restore my Apple iPhone?

My iPhone is being very weird: when I plug it into my iMac the computer doesn't seem to recognize it any more. How do I fix it so I can be a happy iPhone user again?


Dave's Answer:

I recently encountered a similar problem, though I am guessing that it was for a different reason: I have three different Macs that I will occasionally use to connect to the iPhone. One day I plugged my own early 4GB Apple iPhone into my MacBook and while I didn't expect to be able to add music to it since it wasn't the primary computer with which I synced the unit, I was nonetheless quite surprised to realize that iTunes had lost all ability to differentiate between music, video, photos and other content.

How did I know? By looking at the summary graph in the app. It looked like this:

iphone unknown data

That's not good. No way around it. Since I know I have a backup of the Address Book and all the music and video that I had squeezed onto the device, I thought that it was time to experiment with a restore. So I clicked "Restore" in iTunes.

Then the first of many rather scary warnings popped up:

iphone restore

I clicked "Restore" again and adverted my eyes, fearing the very worst: a completely wiped, out of the box new iPhone with nothing on it.

Rather to my surprise, iTunes took advantage of the restore process to also upgrade the phone software (I had thought I was up to date already):

iphone restore 2

Since I was already committed to the process at that point (mentally, at least, I suppose I could have clicked "Cancel") I choose "Next" and then watched a progress bar for a few minutes as it downloaded and installed:

iphone restore 3

... and watched a different progress bar:

iphone restore 4

... and yet another:

iphone restore 5

Finally, after much progress (as you can see!) iTunes told me that the iPhone was restored:

iphone restore 6

At this point I waited and after a minute or two the phone restarted itself and reappeared in Apple iTunes:

iphone restore 7

That was, I don't mind saying, quite a relief! Nowhere in the process of restoring an iPhone does Apple say anything about being able to restore the backed up data. I thought I'd have an unknown phone and be manually configuring everything, but, fortunately, that wasn't the case!

No question, I choose "Restore" and "Continue" here and got to see yet another progress bar dance on my screen:

iphone restore 8

If this were a musical, we'd have Danny Elfman writing themes for these progress bars, wouldn't we? Or would we trim that part of the production down a bit? :-)

Once again, iTunes wanted to restart the phone:

iphone restore 9

Once it did, things did start to look a bit better:

iphone restore 10

(though it's still a puzzle what "Other" data is using 188MB. My address book, etc., aren't that big!)

Since I have my iTunes / iPhone setup configured to automatically sync with my music library (well, a subset of it with a 4GB phone) the next prompt I got -- after it had ostensibly restored from backup -- was to resync my music:

iphone restore 11

And so I did, clicking on the fateful "Erase and Sync" button. And guess what I saw?

iphone restore 12

Finally, my iPhone was restored and resynced. Net result? I lost the photos that I'd downloaded on the phone, but otherwise all the notes, phone numbers, weather locations, timezones in the clock, old text message discussions, icons, custom bookmarks, etc etc etc were all restored without incident.

It was a tiny bit unnerving to wipe a well-used cellphone and restore it, and I'm still a bit puzzled what's in that 188MB of "Unknown" data, but it is a survivable process and there's precious little that appears to be lost along the way.

Oh, and you get to see a lot of progress bars!



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Comments

I have accidentally deleted a folder called apple mobile services and while reinstalling the folder is not installed again and then a message appears that iphone service is not installed remove ituens using installer and then install it again.What should i do?

Posted by: Naresh at August 22, 2008 7:11 AM

how do u stop from in sync iphone to itunes automatically? thanks

Posted by: irdasuriana at August 28, 2008 5:05 AM

Hello I am in Mexico and get an Iphone from the States that a friend give me and toll me that was unblock and I just put a a SIM from mexico and works for a while (usinf the dellular and WIFI)until I hook up to my pc for upgrate the sofware to version 2.2 and now say that I need to get a right SIM and contact to a srvice company and is blockes what can I do for restore?
Regards
Miguel

Posted by: Miguel Avendano at December 2, 2008 8:07 PM

I AM TRAVILING BY SOME FAMILY I DONT HAVE MY SIM AND I HAD TO RESTORE NOW IT SAYING I NEED VALID SIM WHAT TO DO GOING MAD NOW PLEAS OF U CAN HELLP ME TELL ME WHAT TO DO I AM GOING TO BE HERE FOR SOME TIME?

Posted by: Most wanted at January 28, 2009 3:21 PM

i have an 8gig iphone which i can not transfer anything to because its viewed as a camera. how do i set it to be viewed as a phone or ipod.

Posted by: gibson ramwi at February 10, 2009 6:22 AM

My special needs son accidentally synced his new pc BLANK itunes OVER his completely loaded iphone music files. So all of his music is gone - there was 1280 songs on it. Is there anyway to retrieve the songs FROM HIS IPHONE???? His old pc had a virus and can't get anything off of it that's why we bought the new pc. HELP PLEASE - I'M SO DISTRESSED AND SO IS HE.

Posted by: Joyce at May 28, 2009 10:01 PM

If i take out my SIM and then restore will that work

Posted by: Alyssa at June 11, 2009 11:05 AM

Hi I have apple iphone 3g when i upgrade my version it shows itunes and usb port in screen now i dont known how to resolve it can any one help me how to activat my i phone

Posted by: Venkatesan at June 13, 2009 1:37 PM

IF ,Y I PHNR IS LOCKED HOY DO I UM LOCK IT. I FORGOT Y PASS CODE

Posted by: JAMIE at June 15, 2009 7:11 PM

I used my itune user account and password on my friend's iphone as he did not have an account yet. How can he get this info off his phone so he can use his own account info? It automatically brings up my email address and asks for my password each time.

Posted by: linda hurba at July 29, 2009 1:08 PM

hi, i am a Nigerian, i love my iphone. this problem started today when i tried deleting some of my contacts, it hung for one hour, then i took it for repairs, it was flashed so they say (restoring the software)but now i can not use my iphone again....i am missing my iphone, can anybody advice me on what to do?..i love my iphone

Posted by: kunle at October 7, 2009 9:21 AM

I AM TRAVILING BY SOME FAMILY I DONT HAVE MY SIM AND I HAD TO RESTORE NOW IT SAYING I NEED VALID SIM WHAT TO DO GOING MAD NOW PLEAS OF U CAN HELLP ME TELL ME WHAT TO DO I AM GOING TO BE HERE FOR SOME TIME?

Posted by: adil at October 9, 2009 7:36 PM

I have a lot to say, but ...
Starbucks coffee cup I have a lot to say, and questions of my own for that matter, but most of all I'd like to say thank you for all your efforts on this Web site by buying you a chai!

I do have a comment, now that you mention it!











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