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How do I cancel / quit Netflix?

I've had a Netflix subscription since I got my iPad so I could gain access to their streaming movie library, but I now realize that I haven't actually launched the Netflix iPad app for over a month. So it's time to quit Netflix. How do I most easily do that, Dave?


Dave's Answer:

I've been a member of Netflix, on and off, for years. I used to have my office around the corner from their Los Gatos (CA) offices, too, so I felt like I was helping out a local company with a pretty darn cool business model too.

As more and more video sources have arisen, however, I also find that I'm not using my Netflix streaming account at all, even with a Roku XD box hooked up to my TV and the cool new Roku Netflix software. I just never quite flip the switch, and now that I'm upgrading my Comcast cable TV to include a DVR, well, I'll have dozens of movies available at the push of a button anyway.

So I took advantage of your query to cancel my account too, and here's how I did it:

Step zero, needless to say, is to log in to the Netflix web site.

Now, on the top right, notice that next to your name it says "Your Account & Help":

netflix cancel 1

Click on "Your Account & Help" and you'll see a ton of options. On the right, though, there's a column that contains the link you seek:

netflix cancel 2

Click on "Cancel membership" and it then shows you an explanation of what canceling means (and lots of reasons why you shouldn't quit)...

netflix cancel 3

Keep scrolling down. Eventually, you'll get to Section 3, which includes the all-important button:

netflix cancel 4

Check the requisite box, click on "Complete Cancellation" and you're done:

netflix cancel 5

As with many online services, however, notice that canceling your membership doesn't actually delete your account, just put you on an inactive list. I presume that if you email the Netflix admin team that your account can really be deleted, but there are no instructions I could find online to do this if you seek to completely erase your presence on the site.

Oh, and if you have any DVDs out, they'll remind you:

netflix cancel 6

So there you have it. Now, when do I get a single box that offers a smart interface to my Comcast digital HD cable, Hulu, Netflix, YouTube and access to AVI / MP4 files on my local hard drive or network devices?









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Comments

I think the service from Netflix is great and I received many fine films from you. Now my old life is changing, however (at 85 years) and I no longer want the service.
I have but one film -- Remains of the day -- which I will mail to you tomorrow.An Inconvenient Truth was returned weeks ago. Good luck.

Posted by: Arnold Walker at October 3, 2010 7:25 PM

I have something to say, now that you mention it, but ...
Starbucks coffee cup I do have a lot to say, and questions of my own for that matter, but first I'd like to say thank you for all your efforts on this Web site by buying you a cup of coffee!

I do have a comment, now that you mention it!











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