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How can I avoid telling Apple my laptop password?

I need to send in my laptop Apple for repair. They asked for my password but I don't want to give it to them because that password is also the password for some of my file on my computer. What should I do?


Dave's Answer:

I encounter this exactly dilemma each and every time I take one of my computers in for service too, and finally realized that the solution is so easy that it's laughable I didn't think of it the very first time I encountered the situation.

The solution?

Change your password to something else before you take it in to the Apple store.

See, I told you it was easy. :-)

Here's how you do that...

Go to Apple --> System Preferences... and click on "Accounts". Here's what you'll see:

mac system preferences accounts

Click on "Change Password..." and:

mac system preferences accounts password

Click on the "Change Password" button and you're done.

What password to use? I suggest "macstore" or similar. Something really easy, and use it as the password hint too. When you get the computer back, simply change it back to your regular password.

Problem solved!


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Categorized: Mac OS X Help   (Article 8714, Written by )
Tagged: apple store, genuis bar, mac os x, password, security
Previous: How do I restore my Applications shortcut in Mac Finder?
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Reader Comments To Date: 4

Zoltan Blum said, on January 20, 2009 6:24 AM:

Dave,

I fail to see how changing the password would stop Apple technicians to look into the files. Of course if don't want a random Apple technician to know your password, this is a solution. Perhaps creating a "support account" is a better option.

Zoltan

Dave Taylor said, on January 21, 2009 8:40 AM:

Zoltan, the original question was about the admin password being the same as individual file passwords: by changing the admin password the individual files (presumably encrypted) are therefore safe. Make sense?

Zoltan Blum said, on January 21, 2009 11:32 AM:

It sure does, Dave; I never encrypt/password protect individual files on my computer, hence the smug remark.
/Zoltan

Chrystoph said, on January 22, 2009 5:37 AM:

As a go forward, and to make a unique, but easily remembered password, try this.

Take your "common" password and add the first two or three characters of the file, or web domain, or whatever, to the end of the password.

Ex: [password]ask (for www.askdavetaylor.com)

If you standardize this, you have a system that is easy to use, even if you only hit the object once in a blue moon, but unique for everything you password protect.

Starbucks coffee cup I do have a lot to say, and questions of my own for that matter, but first I'd like to say thank you, Dave, for all your helpful information by buying you a cup of coffee!

I do have a comment, now that you mention it!











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