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How do I add a new extra account to Microsoft Entourage?

I've been using Microsoft Entourage as an email client on my Mac system for a few years now and suddenly find myself needing to add a second account. Since there's no setup wizard to do it, I'm a bit stymied. Can you help?


Dave's Answer:

Like you, I have also been running Microsoft Entourage - a part of the Microsoft Office for Mac suite - for quite a while. I've tried switching to other apps a few times, including spending about four hours trying to migrate to Apple Mail a while back, but have not yet found an application that has the power and flexibility of Entourage, especially with mail filtering, multiple accounts, multiple signatures, and so on.

It definitely has its bugs (I'm amazed that it still picks the wrong spot in the message to insert a signature, even after years of updates!) and the central unified database of messages is a definite problem and most of my tech savvy friends are amazed that I've never had a database problem or lost hundreds - or thousands - of messages from an archive because of a corrupted database problem.

I've also written various tutorials on how to work with Entourage too, which you can find here: Entourage help.

Now, on to your question! Here's how I recently added a new account to my own Entourage setup.

The first stop is to choose "Accounts" from the "Tools" menu:

entourage add account 1

Now you can see the accounts I already have set up:

entourage add account 2

Click on "New" on the top left and you'll find that there is a wizard that'll help you add a new account, actually:

entourage add account 3

Unless you know otherwise, don't check "My account is on an Exchange server", but do fill in the name & email address, as I have done above.

Then click on the small right arrow on the lower right corner and see if you get lucky:

entourage add account 4

As you can see, I didn't. The program informs me that it couldn't determine the necessary account information from the email addr I entered. Weird, but okay.

Keep clicking the right arrow...

entourage add account 5

Your ISP or IT person should have given you all this information. Fill in the form, click the right arrow again.

entourage add account 6

Cool! That's what we want, to verify the settings entered. Click on "Verify My Settings" and after a few seconds you should have a green light.

entourage add account 7

Darn! As you can see, the incoming mailbox configuration is fine, but the outbound mail isn't set up properly. Not good!

Fortunately, however, I only needed this account to check a mailbox on an older server so I don't need the outbound capability. Instead, I just click on the right arrow again.

To my surprise, I get this:

entourage add account 8

I click on "Skip" and it's set up, all but me specifying a name for it and specifying whether it should automatically be polled or not:

entourage add account 9

Finally, done. Click "Finish" and you should have a new account setup within Microsoft Entourage, as you see I have done here.


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Categorized: Mac OS X Help   (Article 8490, Written by )
Tagged: apple mail, mac os x, microsoft entourage, microsoft office
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Reader Comments To Date: 2

Fred Mastro said, on September 30, 2008 7:40 PM:

Question is, how do you get this new account to go to a new Location with it's own Inbox and not share with the other one in place?

Lindsay said, on January 19, 2011 12:22 PM:

I know this an old post but I've been looking for this solution for a while now. Thanks so much for posting because it worked on my entourage 2008 and I was able to sync the inbox. It didn't add the folder automatically after this process - to do so I restarted entourage, opened account settings, double clicked on the newly added account, go to "options" tabs and check the box at the bottom that says "Allow online access (shows account in folder list). Voila! Note - it did take a while to sync all of the messages.

I would also love to access the calendar as well but can't seem to via this method. I have this exchange account listed as a secondary account to my primary and it only shows my primary calendar. Any suggestions are greatly appreciated, thanks!

Starbucks coffee cup I do have a lot to say, and questions of my own for that matter, but first I'd like to say thank you, Dave, for all your helpful information by buying you a cup of coffee!

I do have a comment, now that you mention it!











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