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How do I install Lexar's JumpDrive Secure on my Mac?

I recently bought a very nice device, a 512MB Lexar JumpDrive Secure USB flash drive. Only barely bigger than a pack of gum, it not only lets me carry lots of data in my pocket, it also includes software from Lexar that makes it a breeze to partition the disk to have an encrypted disk that's portable between Mac and Windows. Except I couldn't get the application to install on one of my Mac OS X systems, my PowerBook.

Dave's Answer:

I kept hitting the same puzzle: when I ran the installer on my G5 system or my G4 desktop, it all went smoothly and installed the drivers and JumpDrive Secure application program. But when I ran it on my PowerBook, the error message I got was the unhelpful "There were errors installing the software".

My first thought was that it was something to do with disk permissions, so I ran Disk Utility (Applications -> Utilities -> Disk Utility) to "fix permissions", but that didn't solve the problem.

Then I remembered that the Apple installer program has an installer log that can be shown as needed by going to File -> Show Log. I did that, and selected "show errors" and here's what it showed:

The preflight script in JumpDrive Secure failed.
Install Failed
Error detected
Name: NSGenericException
Reason: The preflight script in JumpDrive Secure failed (code 1)
Basically more useless information. Is the error code "NSGenericException" supposed to actually help people debug problems?

Poking around a bit more, I changed the Installer Log viewer window to "show everything", and there, hidden in a line that wasn't considered an error, was the answer:

Mac installer failed with JumpDrive Secure

The JumpDrive Secure installer script wanted to use tcsh to run its script, but on my system tcsh was looking in the directory /sw to read the configuration file /sw/bin/init.csh, not finding it, and failing. The problem? I didn't install the /sw "BSD tools" optional code package when I installed Panther on this system.

Pretty annoying mistake, especially considering that if the JumpDrive Secure installer would have just used /bin/sh like all other well-behaved portable scripts, it would have been hidden and I would have had it work without a hiccup. Instead I ended up just copying across the entire 128MB /sw folder from my G5 to my laptop.

Once that finished installing I reran the install script and was unsurprised when Jump Drive Secure installed without a glitch. Five minutes later I was able to mount, type in the password, and access the 500MB secure partition on my USB flash drive.

Nice end result, but I'm disappointed in both Lexar for writing a non-standard install script and Apple for not flagging the error correctly in the Installer Log (not to mention showing it as a pop-up in the main Installer process itself).



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Comments

tengo un memoria usb, ejecuté el programa de JD Seguriti le coloqué contraseña y la olvide...
como puedo recuperar esa particion?

Posted by: Edwin at November 2, 2005 3:17 PM

I have a lot to say, but ...
Starbucks coffee cup I have a lot to say, and questions of my own for that matter, but most of all I'd like to say thank you for all your efforts on this Web site by buying you a chai!

I do have a comment, now that you mention it!









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