I have a samsung yh-820, but i brought it off e-bay, about 5mnths ago, so i have no warranty and it’s gone wrong. I turn it on and it says ‘ connect to pc and repair with recovery utility’ only problem is that it isn’t recognised by my computer. I’ve contacted the samsung company who were very unhelpful and suggested i try a new usb cord, but i know that it isn’t the usb becuase it charges fine and this is on the same cord. And it constantly reloads when plugged in. I really don’t know what to do, do i have a right to send it back to the seller or not or do i have to pay for repair. I would really appreciate help here if possible
This is a tough one because while I’m a big fan of Samsung, I have to say that their web site is terrible for finding any support information or downloads. Search support for the YH-820 and it doesn’t even indicate that’s a Samsung product (though if you can figure out how to get into the FAQ area, there are a number of matches).
Fortunately, Google knows all, so I spent a bit of time digging around to see what I could find, and I have found a number of useful FAQs on the site:
- Connecting The YH-820 To Your PC, Driver Installation
- How Do I Download And Install The Latest Firmware For My MP3 Player?
- I Have To Reinstall The MP3 Drivers Every Time I Plug My MP3 Player Into My PC For The PC To Recognize The Player.
- YH-820MC – Manual Installation Of USB Driver
I think that #3 here is going to offer you the best possibility for solving your problem.
Having said that, it is possible that you have a bad USB cable, even if you are seeing it charge properly. I have certainly heard from Sony PSP owners about weird connectivity problems that were alleviated by buying a new USB cable. (and no, it doesn’t entirely make sense to me either!)
Good luck with your MP3 player and I hope you can get it all working properly!