How do I change my password on AOL?I want to change my account password on America Online (AOL) but am pretty clueless about how to do that. Can you show me? Thanks, Dave. It's pretty easy when you remember that America Online (AOL) still has its old "keywords" system in addition to everything else on the new, fancy AOL system. To change your password, you basically just enter the "password" keyword and go from there. But let me show you step-by-step so you can see how it works. First off, to enter a keyword, choose "Go To Keyword" from the "Keyword" menu (I'm running AOL 9.0 Security Edition, but older versions have this identical option):  It'll pop up a little window asking what keyword you want to learn more about, and type in "password":  Click "Go" and you'll instantly know that you're traveling in the right direction:  Pay particular attention to the hints about a good, hard to guess password. Using your girlfriend/boyfriend's name, the name of your dog, or even the street you live on isn't going to keep your friends out from your account, and that can be a disaster! When you've picked out a good password, click on "Change Your Password" and you'll see:  Notice that you have to enter your existing password for this to work too. That's good, because you don't want someone to change your password and trick you while you've gone to the bathroom or popped into the kitchen to grab a cup of tea! :-) Enter your new password twice and if it's a good password and the two match, you'll be greeted with the cheery:  As it says, don't forget that if you store your account password for automatic login, you'll need to change that too. You can either follow its suggestion, or you can simply wait until the next time you try to autologin: it'll fail and then you can re-enter your password, updating it to the new one. Finally, if you want to change the password of your master screenname please note that there's nothing different about the process. Log in as the master screenname and follow these same steps exactly. Good luck!
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Never miss another useful Q&A article again! Subscribe to AskDaveTaylor with Google Reader. i have forgotten the password, under this email address, i would like to change it, so i can know what it is. Posted by: marilyn chisholm at January 12, 2006 6:19 PMwhen i change password it comes back-CORRECTLY SPECIFY CURRENT PASSWORD? What dose URL mean? sorry for 2 questions. Posted by: edwardtarrh at January 16, 2006 9:53 PMwhen i try to change the password to my account it says specify your password....how can i do that???? im so confuzled ...lol Posted by: tony at January 24, 2006 11:53 AMDave, I can't seem to get into keyword password to change my password. Internet Explorer sends me an error message that I can't view the web page, why? Posted by: Phyllis Barker at February 21, 2006 8:07 AMWhere is the keyword button on this new system? Posted by: ron at February 27, 2006 3:49 PMI tried the steps that you gave but I couldn't get to the "change password" screen. Please help! Posted by: Sheryl Moffatt at February 27, 2006 5:06 PMcancel my account my computer was stolen they know my password and account info Posted by: tonya at March 2, 2006 11:36 PMI can't cancel your account, Tonya. You need to cancel it yourself, and promptly! Please see: http://www.askdavetaylor.com/about_cancel_aol.html Posted by: Dave Taylor at March 2, 2006 11:55 PMI need to change my AOL Password threw the website. There is no where I can do that at. The main AOL program is on a broken computer so that is no help to me. Please help!! Posted by: amanda at March 8, 2006 11:50 AMwhen i go to change my password the stupid screen comes up but it comes up blank and says it's done! it says "Screen Name Service" at the top but nothing comes up... is there a way around that? b/c i rele need to change my password. I read the steps to change my password. I could not get to the "change password" screen. Where is the keyword button on this new system? Thank you for your help. Posted by: June at March 29, 2006 11:14 AMPlease note that for over a month, users of aol are UNable to change their passwords. The system apparently has been HACKED. When you try to change, it takes you to the screen and then freezes up your computer and does not allow you to type anything in any of the fields. I contacted live help support and they reset my aol password last week. Tonight someone signed onto my account from another location while i was online and bumped me off with a message telling me my account had been signed on from another location!!! i called billing and through an automated voice got my password changed again to something with numbers and letters that is impossible to remember! now i have to call FRAUD tomorrow and report this. And you still cannot change passowrd online. Family in NY cannot change theirs either. It's the main system that's been hacked! NO COMPUTER SYSTEM SHOULD BE DOWN OVER A MONTH LIKE THIS! and then find you account accessed!!! Posted by: Yvonne at April 3, 2006 10:02 PMSomeone signed on to my Screenname While i was online how did they do that no one knows my password and how do i find out who did it Posted by: Junior at April 15, 2006 9:02 AMJunior, I'll bet you have some spyware that's ended up installed on your computer so when you signed in to AOL, the malicious program sent your account and password to a hacker who then popped in to test it, kicking you out. You really need to run some antispyware software on your computer, but first, you need to change your AOL password - if the hacker hasn't already done so, shutting you out of your own account! Posted by: Dave Taylor at April 16, 2006 12:38 PMi want to change my new email back to my old email taylorsmithf@aol.com Posted by: SHERRY at April 22, 2006 5:33 PMI do not see "keyword" in my menu. How can I change my password? Posted by: Hannah Shaffin at May 11, 2006 1:58 PMThank you Posted by: childs123 at June 3, 2006 11:03 AMwhen im sending an email how can i put "priority"mail or importance on aol? Posted by: lily at June 4, 2006 11:26 PMI want to make a new screen name and make a new e-mail address but every time I do it tells me to log onto the master screen name and I cant do that because I dont know that password because it belongs to someone else so what do I do can i will change my new screen name but i don't like my screen name Posted by: shane at June 7, 2006 4:20 PMcan i will change my new screen name but i don't like my screen name Posted by: shane at June 7, 2006 4:21 PMhi dave i happend to forget my masters screen name password and i have no clue of what to do..can u please help me that screename is very important to me.....thank you soo much!!!...bii Posted by: serine at June 17, 2006 6:36 PMi lost my answer to my account security question an i want to creat a new screen name an i cant.what do i do? Posted by: john at July 7, 2006 1:22 AMi need to change my password Posted by: Doreen Williams at July 10, 2006 1:02 PMdave how i cange screen names I want to change my password on my AOL screename but when I go to keywords and type in password it says - you must sign on with an AOL screename- how do I do that? Posted by: lucy at July 21, 2006 2:43 PMi lost my answer to my account security question an i want to creat a new screen name an i cant.what do i do? Posted by: Reema at August 2, 2006 9:20 PMi followed your way to change my pass word and when i get down to the change password it tells me to enter my old password and then enter my new password twice i can not do this because there are x's in the field and i can not get them off Posted by: donald malic at August 4, 2006 6:55 PMHI I would like to know how to put a different password on my Email account, I share my computer with other people, and would like my Email to be private, Please help. Thank You Shannon Johnson Posted by: Shannon Johnson at August 12, 2006 1:53 PMI have 2 kids at home and they use my password to go on line so when im on they log me off at work please help. Posted by: Jen at August 31, 2006 8:37 AMHOW DO I CANCEL MY AOL.COM Posted by: ROBIN at September 5, 2006 11:09 AMCHANGE MY PASSWORD PLEASE Posted by: ROBIN at September 5, 2006 11:17 AMI had my password for about 7 years. I use to be marybaughceo and now I am on JoeBaugh98 account as Dianne720 but lost everthing I had save plus my huge important address book. Now, last night I was on my account for a good while and was shut down because as AOL told me in a message that some got into Dianne720 and pass word. It scared me because of very important and cash I have in my account. I got rid of the first password and tried to make up another right away but I forgot to write it down. Now I have no password and I can't get into my account in JoeBaugh98. Please help me get a new password to put in my sign on screen. Dianne Baughman Posted by: Dianne Baughman at September 11, 2006 10:29 PMRight, I have two screen names that are master screen names, authorized to change passwords on any Screen name on this acct. And I have done this before, BUT I see no way to do this now. At Keyword "password" OR going through settings on the top menu bar you have to know the existing PW I DO know the answer to the security question, but I see no way to access a window to do that. Posted by: L.J.Hockman at October 8, 2006 8:27 PMthere is no keyword block so i can change my password please help me Hey I dont get how to change my password and I need to cause everyone knows it so please help me! Posted by: beth at October 20, 2006 6:28 PMstarted last night and this am when I tried to sign on AOL and it shut me off why ???? I didn't do anything.... very upset. Thank you.. HSue G Posted by: H. Sue Green at November 12, 2006 11:07 AMThe other day my son decided he wanted to change the his picture beside his name, and after he did it he changed the password and I cannot get on it at all. His password hint is FBALL, but when I type it in, it come back up did you forget your password. How can I retrieve my (his) password? Posted by: Mary Davis at November 18, 2006 2:31 PMHi...I changed my password on my master account and no i cannot remember it at all. Can you please tell me how I can reset it so that I can get back on? Thanks so much! In transferring from AOL to Qwest with AOL,apparently for purposes of getting on MSN,AOL will not accept my old password (although I can MY MASTER SCREEN NAME IS FOR ME BUT SOMEONE CHANGED THE SIGN ON PASSWORD AND I DON'T NO IT. I HAVE TO SIGN ON LIKE A GUEST I'M THE HOST Posted by: TARANDA at November 26, 2006 11:30 AMI have a Mac so I use Safari and dont sign on or connect anymore. So where do I go to change my password. Posted by: Jennifer at November 29, 2006 7:15 PMI cant remember my Account Security Question & I'm on a free aol acct, so I cant ask them. What can I do. I know my password, but I need the Account Security Question to create or delete screen names. Any help will be greatly appreciated. has my AOL been hacked/hyjacked? I can surf the web and send/receive email, but everytime I try to change my password, go to accounts & billing, or try to download aol's firewall protection, I get sent to the Screen Name Service page, but it is completely blank! I spent 2 hrs on the phone with aol tech support (both the first level--a guy in India--and the second level--a woman in Manilla) they changed my password and tried several other fixes with no success. I even downloaded another copy of 9.0 SE, still no better. Any ideas. Posted by: Dave at December 27, 2006 12:12 PMI have this free account and cannot change my password. Nothing seems to work. Tried calling 800 number and recorded message says that I can't be helped live because it is a free account. Tried Live Help on line which put me back to directions that I tried and don't work. Is this an AOL scam to get me to PAY for the address and support? Posted by: Sandra Phelps at December 30, 2006 1:15 PMI want to change my password but when i go into the site it comes up blank . it says it is done but nothing is on it at all . I would like to add a new Screen name on my account. But I have forgot was the password for my account. It ask what School. And I put down what school. How can I find out my pass word? I have been lock out for so many hour's. I tried just the name and the full name and High School. Can you please help me? Posted by: Melody at January 20, 2007 6:21 PMI'm really finding this creating a new name and not having the correct password frustrating, I sign on almost every day and use the same password, how is this not the password you ask for whe I try to create the new address? I've been trying now for 2 days and get shut down etc. I'm really at a point where I think I should go apple coz this is stupid, I cant get any live support and I've read the same things over and over Posted by: vanessa at January 24, 2007 8:14 AMI cannot access my free aol account. I have had the same password for many years now and it is saying that my password is invalid. Which, I know I have not changed it. How do I get help to get into my email? I need to get into it asap. Please let me know who to talk to or who can access my account. I have called aol for the past 2 hrs and have spoken to a couple of people and say they cannot help me because of my "free" account. Posted by: Jennifer Laurie at January 25, 2007 5:29 PMHi Dave....I have had a free netscape account for8 years, and a year or two ago they said it was to become an aim account...at the same tme I had an aol account...so when they switched my netscape account to aim, I linked them together....well 2 months ago the netscape account dropped off I could no longer log into it...So I can Aim and netscape and they both say AOL owns the server now...I have been on the phone with Aol forever and they don't get it....today a woman chages my existing aol accounts password cause she doesn't understand....I have to get into that account....Please help...i feel like my hands are tied... Crafty Posted by: Crafty St. James at February 1, 2007 5:25 PMI just changed my password, no problem. when it asked me to store the new password, it took me to and ad site of some device to buy, nothing from aol.How do I store the new password and how important is it to do?? Thanks, Bonnie Posted by: Bonnie at February 14, 2007 5:38 PMMy web is people pc, but i check my e-mail through aol. I'm trying to change my password, but when i go to keyword it does nothing. Is this because i'm not on aol now? Posted by: karen at February 15, 2007 3:12 AMI lost my screen name and password, it was one of those promo deals and now I can't cancel my account, is there anyway to get my screen name and password by using my credit card accout only? Posted by: Chad Johnson at February 16, 2007 3:15 PMI have two teenage sons that are going to porn websites. Is there something I can install on the computer that will block their access to these sites? Posted by: susan at February 18, 2007 9:45 PMI dont have aol on my comp but i use aim all the time. My ex has my password and keeps getting on my screen name and sending messages to people and deleting screen names she doesnt like (like my new gf). I need to change my signon password but i dont know how. FOR THE LOVE OF GOD PLEASE HELP ME!!!!!!! Posted by: Grant at March 12, 2007 11:20 PMhey i forgot my AOL email password, and security question... i need to change my password because someone knows it and is messin with my aol. please email me how to do that.. thanx Posted by: Ashley at March 29, 2007 8:54 AMI am trying to receive the create a screen name page so I can create a second maybe thrid screen name? Please help. Posted by: Ann at April 2, 2007 9:36 AMwoow AOL is the worst company ever. I finally got to be able to get to My Account, but I can't change my password because the link is broken. Good job AOL I hope you all die. Posted by: Sonny at April 4, 2007 4:47 PMi have an AIM screenname, which is a free account, a recent malware virus kicked me off my AIM name after replicating itself onto my system and mass mailing everyone on my buddylist. im not sure if the virus was responcible or if AIM did this for security reasons, but my password was changed, and when i go to the AIM website to change it via the "forgot password" link, im unable to change it, the link loops from the first security check, to the second, back to the first, and never actualy gets to the "my account" page. my screenname is VenusInferno355 and the email above is whats registered. please help, advice or if you can change it, please please please. im a student and i use AIM with research groups in order to communicate with subjects that participate in expiriments, its important and nessisary that i get my password back. thanks. Posted by: Jenna at April 10, 2007 3:42 PMthis did not help me at all you need to go back and check it out again it is not the same format and it is impossible to get to the keyword screen Posted by: lj at April 11, 2007 7:31 AMHello I'm problems sending out any kind of messages, email, whatever. Would you please help? I can recieve I can't send any email. Grace Posted by: Grace at May 6, 2007 12:49 AMI do not have keyword functions in the toolbar. I saved my password to the wrong computer and want it deleted. Can we change? Posted by: Christine at May 14, 2007 10:54 AMI have this free account and cannot change my password. Nothing seems to work. Is this an AOL ploy to get me to subscribe to AOL so I can change my password? Posted by: Kevin Schreiner at May 15, 2007 9:35 PMI've been 'spoofed' on my free aol account, I no longer have AOL installed, I just use it online, how do I change the password? Posted by: Xene at May 17, 2007 11:01 AMWeb users: 1. Go to https://my.screenname.aol.com and click on the "Manage Your Account" link. If you have not already signed in using your screen name, you will be prompted to do so. Hi. I have no idea how it happened, but on my new screen name, someone added a picture. It was blank, and today it has some animated guy swearing. Obviously I did not pick this, and I am wondering how it got there, and also how I get it off? I do not have aol keywords as I have not downloaded any version of aol onto my computer. My experience is that aol has always screwed up my computer, so when I got a new one, aol was taboo. At any rate, this picture is not flattering, nor do I want it, so please tell me how I change it. Thanks. Posted by: Kerry at June 1, 2007 6:58 AMIs there a way to tell if someone else is logging into my AOL internet email account? I think my old boyfriend has my password and sometimes it seems like emails are missing. please help did cant look find change password but did cant accept entre so want new change password how tell me too i want to know please help me cant call u no want messenger machine hate i prefer live person talk me easly than hard messenger machines hate hate that why also thank let me know need help someone sexual abuse insult against aol make up screenames and change new password thanks . the most important thing sead seferi * mean idea for school homeoworks Posted by: medina at August 18, 2007 11:57 PMI do not see "keyword" in my menu. How can I change my password? Posted by: raquel at August 20, 2007 12:39 PMwhere is the aol tool bar Posted by: dilly at August 25, 2007 3:09 PMThe part where it says you might have to log in first, I'm trying to do that, so I type my user name and password, and click "submit". A few seconds later, the password space is blank and I have to type it all over again!! I've done this (like an idiot) about 7 times and nothing is working!!!!! Is it my computer? Or is the system being retarded? Please tell me!!! Is there another way to change my password, because i can't seem to be able to access (keword) on my computer Posted by: andy at September 12, 2007 1:00 AMok i have a question. i have a sn (immabeyourlayde3) and ive had it for a couple yrs problem is i have the email address to make it under phattygurlny0520@hotmail.com and i forgot that password to so there is no way i can change anything on my screename because of this. Is there anyway you can find out what my password is, send it to me & then i can change it to something i rememeber? Posted by: nicolette at September 20, 2007 2:41 PMGo to AOL.com and scroll to the bottom of the page. Choose "customer support" which will bring you to a new screen. IN the "my information" section on the left hand side, you will find a section called "update my password". Click it and follow directions from there. Posted by: jenn at September 20, 2007 7:32 PMI'm still having a problem finding a keyword. I How do I change my screen name? Posted by: Danielle at October 5, 2007 7:28 PMHi! I know how to change my password but the only thing is, is that i just cant rmember my current password so thats the whole reason i need to change it! Please Help Me!!!! Posted by: Ashlee at October 9, 2007 8:04 PMI have internet service thru comcast but have aol.eamil service, I would like to change my password on the email service but do not understand how . can you please help me. i also would like to change my emai address with aol. email.service. please help me thank you Posted by: Ethel Reede at October 16, 2007 3:18 PMhow do i change my password? Posted by: Xxkiersten43xX at October 18, 2007 2:36 PMA so called friend of mine,moved out.(THANK YOU LORD)in one of her many ways of getting even ,she says.she has changed my password.i guess i will have to change my screen name as well as my password, how can i do this. Why im unable to change my password with same id? After clicking "Go to Keyword" and typing in "password", a different page comes up. It doesn't say anything about a new password. Instead, it say's "Did you know?" I don't know what to do. Here:https://my.screenname.aol.com/_cqr/login/login.psp?sitedomain=bill.aol.com&authLev=S&lang=en&locale=us&siteState=OrigUrl%3Dhttps%253A%252F%252Fbill.aol.com%252Fmyaccount.adp%253Fnextpage%253Dp2_container_pw.adp%2526jsppage%253Dsupport_portal%252FdoPassword Posted by: Frosty at December 17, 2007 8:48 PMI forgot my password for my AOL email and need to get into it to retrieve some mail regarding my college books. I need to change my password.. how can I do that without needing my current password since I forgot it? Posted by: Elise at January 11, 2008 11:09 AMWhere is the keyword button on this new system? Posted by: trinidad at January 17, 2008 12:15 AMI wish to change my email address!! please how do I do it Help Posted by: pat price at January 29, 2008 12:31 PMMy nephew was living with me and and going to porn sites, so I put a password in. I hate this. You have to enter it every few minutes. How do I take it off Posted by: carol at February 4, 2008 3:04 PMDave, I have been using my aol/aim account everyday and using the same password everyday, then suddenly it stopped working. I tried resetting my password but i don't know the answer to my security question. CAN YOU PLEASE HELP ME?! Posted by: Eli at February 18, 2008 7:15 PMdear dave, i was wondering if you could tell me how to change my email address. I would like to keep my account but change my email address. please help me. Posted by: kyle at February 27, 2008 11:36 PMMy address book is full, will not take any more addresses. This is a bad situation for me. I really need to figure out how to add more capacity or??? Please help. Thank you, MiShell Posted by: mishell at March 2, 2008 6:16 PMhey dave can you help me. on aol i have an account under the email address that i sent but i forgot my password can you please help me dave i have no idea what to do. Posted by: sherri boam at March 14, 2008 4:49 PMdave from my last post i don`t know my current password what so ever but that is ok it will still work right? Posted by: sherri boam at March 14, 2008 4:54 PMHi, I have many buddies who I've lost touch with and the only means I have of getting in touch with them is through aol im. Any advice you could give me is greatly appreciated Posted by: Leslie at April 8, 2008 5:48 PMhelllo i need back my email address @aim.com and screen name wont thru password what is going on ? i need to that back i can change my password .. I need to change my password for an AIM screenname, but when I make the request it sends the e-mail to an old e-mail address. How do I change which e-mail the password reminder is sent to? Thank you! Posted by: Emily Michele at April 30, 2008 4:48 AMWhat if you do that same thing and it don't come up right? Posted by: Trisha at May 1, 2008 6:34 PMMy email disappears! Well actually it may not disappear but the number above the mailbox changes. For instance, I'll have 27 new emails. I'll look up again later and the number above the mailbox says 25! But I count the email in my box and its 27. The only thing I could think of is someone could be checking my email from another location. Do you have any idea? Thanks I am visiting my daughter and therefor using her computer. I don't get "keyword" anywhere on the page I'm using. It may have to do with the fact that her computer is using Firefox/gmail/internet explorer and I'm accessing my aol mail from there. Posted by: Clay at May 12, 2008 6:21 AMhai dave I have a lot to say, but ...
I do have a comment, now that you mention it!
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