How do I cancel my America Online (AOL) account?
Just for fun, I recently signed up for an AOL account through one of those ubiquitous free CDROMS, and now that I've poked around a bit, I've decided to shut it down. It's time to return to the real Internet. But I'm a bit stymied. How do I cancel my AOL account?
My first words to you are: good luck. My experience in this regard has been terrible. For what are obvious reasons AOL doesn't make it easy for you to quit their service. For example, there's no "Cancel My AOL Service" option on the "Help" menu. Probably too many people would use it!
To answer your question, I thought it would be fun to share exactly how I tried to cancel my own AOL account. Fair warning: it's not a pretty story...
I started out by logging in to my AOL service. The logical next step would be to try Keyword "cancel" or "quit", but "cancel" pops up a "not yet available. Come back soon" message (which is weird) and "quit" produces a full blown search of the Web.
Buried in those search results, however, is what I seek: Cancel AOL Account. Click on it and -- amazingly -- "The area you have reached is not yet available on this version of AOL. Please try back again later."
Which leads to the question: how do I cancel my $#&@*$(& AOL account??
My next attempt at a solution is to use AOL Help, then click on "Chat With Us: Billing Support".
Five minutes of seeing a "Loading Java Applet..." message later, I'm convinced that it's another dead end and quit.
So how about the "Billing" area? Nope. No way to quit through that avenue, but I am prompted to create a "security question" which I do so by indicating my favorite film.
To heck with it! I'll call them on the phone and cancel my account the old-fashioned way, since it appears there's no way to accomplish it electronically. But that's not so simple either. Look at how they cunningly word their phone help information:
To contact AOL by telephone
To speak to a customer support consultant or use our automated telephone system, please choose a toll-free telephone number from the list below. Selecting the most appropriate number will help you get the support you need as quickly as possible.
- To get an access number to sign on to AOL: 888-265-8005
- Help with your AOL account, connection or other technical issues: 800-827-6364
- Customer and technical support en español: 866-885-5117
- AOL TTY service for the hearing-impaired: 800-759-3323 (to use this service, you must have TTY-enabled equipment)
What don't they tell you that they offer? You guessed it: billing support via telephone.
Since I don't need an access number, I'm trapped having to call the second number, 800 827-6364. I call in at 7:07pm and meet their automated attendant. First step: I have to state what I want from a small list of options (access numbers, billing, support, cancel, ...). I say "cancel" and then get a 60 second advert for all the new AOL features, then it asks me for my phone number, my account name and the answer to my new security question (which I had to set up while logged in, trying to cancel in the first place. Makes me wonder what would happen if I didn't have a security question set up). After all that "your wait will be greater than ten minutes" for a task that should take their operator about 15 seconds once we're connected.
Ah, welcome to the electronic age.
While I'm on hold, I'll observe that smart companies recognize that a departing customer is still a potential customer and that if you make the cancellation process easy and offer a final "don't leave us" special bonus then maybe they'd be able to hold on to more customers. If an operator came on 20 seconds after hearing this terrible hold music and said "Looks like you've only just joined AOL, Dave. We hate to see you go. Can I offer you an additional three free months of service?" I might well say yes. But if I have to just sit on hold for ten minutes, I guarantee that they'd have to pay me to stay a member after wasting this much of my time doing something that should be pretty darn easy, all in all.
Ah, an operator! 7:24pm. He has a thick, difficult to understand Indian accent and the first thing he asks for is my screen name. Typical lack of information coordination: why did the automated attendant ask for all of this information if I'd be asked for it again as soon as I was connected to a customer service representative? First and last name, and my security question. Asks from a script "What is causing you to give up this account" at least four times. I finally say "I don't want to go through your questions. I want to cancel my account." and he skips ahead and gives me the all important cancellation confirmation number: "426167951-43".
I'm not quite done, though: "To finalize your process, please listen to the following legal disclaimer about canceling your account." and I'm off to one final waste of my time, a recording that informs me that "We're sorry you have chosen to cancel your account. Your cancellation is effective as of today. You are responsible for all accumulated charges, however, and we'd love to welcome you back to AOL. For a limited time you may reactivate it, keeping your current screen names, by clicking on AOL and signing back on. Thank you for choosing America Online"
Done. Elapsed time on the phone: 22 minutes. Time actually talking to someone: 73 seconds. Overall elapsed time including trying to cancel my account through AOL's software or help system: 50 minutes. Likelihood that I would reinstate my account after that terrible customer service experience? 0.
And that, my friends, is how you cancel your America Online account. Save yourself the effort and just don't sign up in the first place...
Additional helpful AOL tutorials, in case you decide to stay with them:
• Get rid of AOL popup ads!
• How to create new AOL screen names
• How to delete an AOL screen name
• How to change your AOL account password
And a final tip: if this feels like too much hassle, you can also cancel your aol account by using the cancel wizard service. Just click on "cancel your aol account" to learn more.
More Useful Computer and Internet Basics Articles:
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Computer and Internet Basics
Written by Dave Taylor
america online, aol, cancel america online, cancel aol, cancel aol account
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Reader Comments To Date: 648
Exactly the same experience in 1994 -- order AOL (Version Ancient!) and just about never got it canceled. It was being auto deducted from my bank account 6 months after "I canceled." Looks like it's become a "marketing policy" for them. Unfortunate. But then the whole AOL/Time Warner thing happened -- I guess they couldn't find the cancel button on that either.
i had to go through this with my mom's account. it was horrid.. I was on hold for 5-10 minutes, and the operator I finally got was just a salesmen... he assumed that we'd want another 3 months of AOL for free, and tried to rush the converstaion. I said something to the effect of "we have another ISP lined up, we'll have to let you go. please cancel the account immediatly". It finally worked.
my father still has his AOL account even though we now have a cable line, simply because he doesn't want to deal with this crap.
Gotta love that whole business strategy, when customers "stay with you because it's just too darn much hassle to leave".
I have had AOL in the past, and have cancelled with as much struggle as you have. They make it incredibly hard, keep throwing offers at you to stay on, and other crap.
You really do have to say "Shut the heck up, I want to cancel, and I want to cancel NOW".
Making sure that they do actually cancel it is another process entirely...
Two yrs ago I called to cancel also. I said I wanted to cancel and was told that by being a good customer, I was was to be given another month free. OK, I answered. A couple of months later I saw that I was again being charged on my Visa for service. I had not used it as I now had cable access. I called and was told that they did not accept pre-cancelations. This was a result of the "Free" month of service. I again said I wanted to cancel and had not used their service for the last couple of months. I was given a credit on my Visa and it was canceled this time. Two weeks later I received a letter that said if I logged back on I would get my old name back and be reinstated. If I had just checked my account one time, I would have been hooked again. Pretty tricky, I would say. A friend also had to call his Visa service and tell them not to accept any more charges from AOL before he got them to stop charging him. They never stopped until they could no longer charge his card.
It's called 'customer stickiness' and I've seen many forms of it over the years. Most companies make it difficult for you to terminate a recurring bill setup, but others are even more sneaky.
If, for example, you offer a service that is priced competitively in a saturated market, you have to find a way to stand out. Or, you have to find a way to make it near impossible for the customers you have to leave you. The easiest method, by far, is to convince your customer during the honeymoon period to bond with your service. This sounds like gobbledygook, but what it really means is that once you've convinced them to depend on your method of providing the service, it can be nearly impossible for them to switch to onother provider.
Say, for example, you provide a web portal for your customers. If you convince them to allow you to host their personalized domain name 'to make it appear more professional', then it becomes quite difficult for them to decide to switch to another portal provider. You, in effect, hold their domain name hostage. Or, you simply inform them that you'd be happy to transfer all of the information you provide for them, but it will take 6-8 weeks. Very few companies can afford to deal with that kind of lag time.
I've seen this done with:
Toll free phone numbers
Document Versioning software.
Interestingly, I had to cancel my Earthlink account this morning too (I'd forgotten that it was auto-billing, egads). Time taken to find that I needed to call an 800 number (888-Earthlink) to cancel the account: 3 minutes online. Time on hold to get a representative: 9 minutes. Total time: 11 minutes. Operator was a pleasant young lady from Oklahoma, twang and all.
Conclusion at the end of the cancellation: Earthlink is pleasant and professional to work with. Hold time was a bit long, still, but certainly the overall experience was more favorable and leaves me more likely to reinstate my Earthlink account.
I have had several aol accounts over the years and never had any problems cancelling or getting the account back if I decided to come back. I found the cancel number easily also. I have it written in my pda now.
I, too, am having a hard-ass time cancelling my AOL account. After discovering Netscape and People PC for 10 bucks cheaper than what I got trapped with, well heck yeah I want to cancel. I applied for AOL free trial back in March 2004, and after my free three months, I wanted to cancel and try out other internet options. But did that happen?, No. Here it is Mid April 2005 and I got dooped onto a contract for 17.95 a month plus since it is a dial up mode they charge me an extra 5 bucks a month all on my phone bill. (which comes to 50 bucks a month.) So this past christmas, I went out and spent money on my own Norton Security system and pop-up blocker and am determined to cancel my AOL. People PC here I come
because I am tired of getting the raw deal, whether I have to pay 50 bucks to get out of it, oh friggin well. *Note* Do NOT sign up for AOL unless it is the only internet base on this planet!
i cancelled my aol by calling 1-877-773-4462 i got this number over the internet. i got to talk to a live person, the first thing they asked was where did i get this number. but they said they cancelled my service, we'll see if it works. if it don't i'll go to my bank and stop payment to them, i know that will work.
Angel, you must be one lucky person !! My daughter signed on to AOL for 5 MINUTES from their CD and I cancelled the account online immediately after . For 3 months, they kept deducting the money from my bank acct, and I kept calling and raising H-LL, to no avail. I told them I knew they could track our usage and see that there had been 0 time spent on AOL except for that one night. After 3 months of deducting a payment from my bank, they FINALLY cancelled my acct. I decided not to fight them anymore for reimbursement after HOURS of e-mailing and calling their Customer Service. (What a JOKE !) They are the BIGGEST crooks around !!!
AOL blocked my account after I "violated the TOS" by saying something that offended someone on a message board. What I said was a lot better than the majority of the posts on the board, yet those posts stayed up. I immediately called to cancel my account, and they refused. I am seriously considering filing a class action lawsuit against AOL. They are a SCAM! Hear me? A SCAM! They are not an ISP but a SCAM and if you have any sense at all you will advise everyone you know that has an AOL account to cancel immediately!
That doesn't make sense, Steve. How can they refuse to cancel your account? What if you write them a letter, copy your credit card company, then tell your credit card company to refuse charges from AOL?
I can not use anymore my AOL due too much popsup, and you never take those items you should have spy sweeper
last year we did the free aol thing ,used it for a couple of days ,and forgot about it .got a bill, didn't want to pay it ,23.95 or something.called ,twice,cuz the first call ,the guy i could barely understand ,didn't seem to know what "cancel" meant.after a couple of words back and forth ,he hung up on me.he didn't let me cancel ,and wouldn't refund my money.I was so pissed icalled rite back ,talked to someone else,a little more plesant ,explained what happened and got my money back.after a while of saying "no...no....no...NO...NOOOOO... so like an idiot we did the free thing again ,to try a apple imac ,forgot about it,got billed .don't use it , want my money back.stumbled on this web site,called 18777734462.not too bad .straight through , cancelled ,got refunded ,after a short session of "no..no...no...wal mart internet for 9.95. thanx for the number
im canceling this account becoz i have juss discoverd that i have two accounts w aol
Phew, that was nice. I called the 877 number that someone provided above. After about 10 seconds a midwestern female came on the line. I told her I would like to cancel...she mentioned that I could have 2 more months at 9.95 per month I said No thanks....She then asked me my info and Tada...We are now done and completely AOL free for the first time since 1994...Amazing, the cloud of deception is now gone...Thanks to everyone who chimed in on this thread...you assisted me in getting out of the AOL cloud that I lived under...I am now a free man!!!! Praise God and Amen!!!!!!!!
I called to cancel my account and they gave me one month free to just to continue on. I plan to cancel my account before that time. This way I have time to get all of my addresses off and emails that I want to save. The cancellation number is 888-265-8008. That was a hard number to find!
I hope this doesn't mean i'm in for a nightmare. I plan to cancell my aol acct. Any helpful hints on how to go about this?
thank you to everyone who has written in with their previous experiences and new found knowledge of canceling AOL: couldn't have done it without you.
I can't believe how desperate AOL is with keeping customers?! Get this... I called about 4 months ago to cancel, sat through listening to all the garbage that everyone else here has spoken of, and was given a final offer of "3 months free" to stay (I guess since I was a longtime customer of theirs for over 7 years now). I took them up on their offer, and amazingly enough, they kept their word and did not auto-deduct from my checking account for 3 months... sweet! Now here's the even dumber part... after my free 3 months was up, I called AOL again to cancel, and guess what? Those idiots must not be keeping accurate records or something because I was AGAIN OFFERED 3 FREE MONTHS TO STAY! Yeah, I could've taken them up on this offer again, but I just wanted out of AOL for good and not have to deal with the hassles again and again. Seriously, they were prepared to give me half a year of FREE AOL just to keep me! AOL is desperately INSANE!
Greg, you're right, but the key metric is the cost of customer acquisition versus the cost of comp'ing you for even a year or two, hoping that you'll then remain and be a life-long customer. While you may be paying $21/mo, the fact is that you might only be worth a few dollars each month, and if AOL's customer acquisition cost is, say, $50, you can see that letting you stay around for 3-6 months free is peanuts compared to finding someone to replace you. Not so insane after all, eh? :-)
I just tried cancelling my AOL account. I used it for a week until DSL got installed. Anyways, if you call 1-888-265-8008 and just say "I don't know" to everything, you get connected to a "live" person pretty quick. Just FYI. Thanks, Dave!
I am such a Neanderthal, I canceled my aol account last year, but didn't bother to get a cancelation number. I recenlty found out, I was still getting billed, upset because I had canceled, and hearing all the horror stories I immediatly called aol. Then they informed me that the account I was being billed on was an account I recieved with my Dell computer I bought 10 months ago. And I had recieved 6 free months with the computer, Ok, I remember that now..And the last 4 months I have been paying for a service I don't use. Well I may deserve paying those 4 months, because I had no clue about what kind of money I had in my bank account, I had never even looked at my monthly statements. But I asked aol if they could refund my money, and they did offer to put back two months, then my account was canceled, I recieved a Cancelation number, which I also recieve a letter about a week later. After the cancel I listen to recording stating my account was canceled, and it was. I can't help but feel, due to this Computer AGE, many of the problems caused, are by US. I was quite ingnorant about the internet, as well as my own finances, which I am changing. I thought this was all due to my first account I was Canceled, and the account had a year ago had also been canceled... Just an honest oppinion.
Just an addendum to the law governing internet service cancellation for Illinois residents (above). This law pertains to "personal" accounts, or accounts for use at home, not corporate ISP accounts.
The problem with canceling aol is not aol itself. its all of you as consumers. nobody is forcing you to keep a service you dont want, and you have the option to say no. If everyone would just get out of the mindset that "god just cancel my account" and maybe listen to what the aol reps have to say usually it is pretty beneficial to you. if not just say no and they will understand. If you really think about it the only reason people cancel is becuase there is a problem, and aol is only trying to help and fix the problem, whether its technical, or annoying pop ups, or even the price. any other isp who doesnt attempt to fix the problems their members are facing and just cancel with no questions asked, they are practically admitting that their service sucks and they cant help you. thats all aol tries to do. is help you out. and for those of you who may be alittle slow, simply go to aol keyword cancel(wow that was hard) and you can find their number, and addressed if you want to send in a written request to cancel. gosh that is pretty easy.
Finally got around to cancelling my AOL account... it would have been impossible without your info. I can, however, say that my wait was not long and my operator was pleasant and had no thick Indian accent to deal with. I feel totally liberated. Thanks
AOl really gave the run around. Wanted to know
why I would even think of cancelling my acct
since that I had been with them since April
of 99. They play on peoples weakness make
you feel like a real heel.
We are your friends tell us what you want.
free months motem what. Then they put you
on hold. Saying that I would like alot of
people that dropped AOL regret it later after
they loose all their favorite places etc pfc.
I just got off of the phone with AOL (after an hour)trying to cancel my membership. Wow there is a lot of cracks for people to fall through if you don't listen carefully. They tried everything to make me change my mind, but all I kept on saying was that I understood and all that I wanted to do was please, please, please just let my AOL accout be cancelled. After talking to the first guy he said that my August bill would be free of charge and that I needed to call back before August 31 to cancel my AOl (crack #1). I asked if that he could just consider this phone call as being the one before Aug. 31 to cancel, but he wouldn't let me, so I told him thta I would just call right back to cancel, he laughed and said okay (don't get me wrong, they were nice people on the phone, but they just don't think that they understand the words CANCEL MY AOL!) So, I got off of the phone with Jeff and called right back and talked to another gentleman that sounded just like Jeff, but his name was something weird. I went through the rig-a-ma-role again and kept on cutting him off (nicely) saying that I know what you have to offer, but just please cancel my account. So after 55 minutes and 2 phone calls it is supposedly cancelled, crack #2 is that if you don't want to continue service then don't click on your AOL icon or login to AOL under your screen name because they can put you back on the billing list. I also aked for a confirmation letter stating that I had cancelled my AOL account, just in case something fishing comes up, like my bank account being charged.
Thank you so much. I spent all of 3-5 minutes canceling my aol service due to this wonderful info. I knew what was going to happen, was prepared for it, and it shortened the process up. Thanks again.
My aunt had a similar experience she also had to wait a long time. After a little while they called her and like offered i think six months for a penny each aol is really desperate
I had a horrible experience with this a few years back, but I was just able to cancel my latest account in under 10 minutes with no pressure to keep the service. I was pleasantly surprised.
bye i dont want aol anymore ok thancks for this days ok bye
I want AOL off my computer.Please.Too expnsive.
I feel sorry for AOL. I've been a member off and on since 1995, back in the 2.5 days when they charge you by the hour. I have always known about their pesky reps on the phone. They've driven my mother bonkers just trying to cancel an acccount, and giving you a "confirmation number" and other questionable practices in what many would consider a simple procedure. I've had many ISPs before but we've never had any problem cancelling CompuServe, WOW! (yes WOW!), Prodigy (sniff sniff), and others. I loved the AOL service, but the reps are another thing. The last time we cancelled, the lady was a real ass, saying that if we didn't remember the answer to our secret question, there was no way to cancel the account.
Why do AOL reps pressure you to keep your account? Because they get some sort of comission for doing so, a special bonus. It's on the news; today, August 24 2005, AOL has been punished by a New York attourney. A million people have complained about the process of cancelling an AOL account, and AOL has agreed to pay money and also change its practices immediately. Hopefully they'll wisen up, but it's a matter of time before they go out of business. (Sad.)
I have been subscribed to AOL since the 3.0 days, I've kept it soley for my father in the last few years. After his death in June, I immediately signed-up for the NetZero $10 account. (I wouldn't even consider using their gimicky 3G crap, I just need barebones 56k internet until I make the leap to cable!) I have finally gotten around to canceling AOL. I called the number on my billing statement, went through a few things mentioned here, but nothing very aggravating. yet.
My account ends in early Sept., so I will see how that goes. It seems that AOL might finally be feeling enough heat from those of us living in the real world.
My biggest problem is AOL's choice to make their bookmarks i.e. favorites and saved email not exportable to IE or Firefox. Have to do it the hard way, but I'm glad to do it. AOL has for so many years just taken their customers for granted and caused a situation of ridicule on anyone who openly states "I'm an AOL user."
I'm about to make my first call to cancel AOL and after reading all these comments I'm no longer distressed. Thanks guys. Wish me luck!!
thanks for the phone number. it really helped. the guy was very very pushy about peddling some free months and practically hung up on me like 3 times so I wouldn't have the opportunity to say no. Just got to stay persistant in saying no!
Well troups here goes nothing ~ I have tried everything else SO what have I got to loose ~ Maybe AOL Hehehehehehe. . .
I have two accounts. One the original email@example.com and another that was by mistake (firstname.lastname@example.org) Unfortunately the b was a typing error. How do I fix this? thank you June Bunker
It's all so true, it took me 56 minutes to cancel my AOL account. I was transferred 4 times. Blech!
well...you are the lucky ones...i can't even get an unbusy circuit so i can talk to a rep...however to get an access # or upgrade aol the circuits are NOT busy...help me please.
I just cancelled my account by calling 1-877-773-4462. I was only on the phone for 8 minutes and 3 seconds. I would like to say thank you to the person who posted that number; it made my life a little easier. The woman I spoke to, however, gave me a serious attitude. She kept saying things like, "If you stay with aol, you can get 6 more months free..." and she kept listing all of these security features. I just kept repeating myself and after firmly saying "No!!!" a few times, she said "...ok. But you're making a big mistake." I replied, "No, ma'am. The only mistake I made was getting an account with aol in the first place." That ended things in a hurry!
All of the above + some, have cancelled my direct debit (was told by aol that my card needed to be activated again date etc. so they could take my payment) - happened without anyway,why do they not understand NO? stopped talking to them, just not paying anymore. now wondering about my credit rating?
i called you guys like a week ago to cancel my aol and it is still up and going. why,is this.you guys have probably taken your money out of my account and more than likely over drawn my account.so please will you cancel my aol account as soon as possible. thank you ,tina white
I think I came out of this fairly unscathed. I called the 800-827-6364 number, got a rep like 5 seconds after the automated service was done, he was nice and I didn't have any trouble understanding him, and within maybe 5 minutes of talking I had my account cancelled (hopefully :D). But it does sound like I'm in the minority here. Good luck to everyone else.
Please note that I am not affiliated or associated with America Online in any way and therefore cannot help you cancel your account. Please, call them directly to do so. Thanks!
Well...after stumbling across an AOL signup page in search of free stuff (ha ha, silly me)..I accidentally created an account for "3 free months"....then I realized I was duped into doing so..well..I searched for "Cancel aol account" and came across this site...I called in the 8008#...and said "i dont know" to everything...got an Indian sounding operator...now, I couldnt understand ANYTHING he said...BUT, I was pissed already cuz my daughter was crying my wife was bitching and I was going to be paying 24$ a month for a useless service...So I'm being very stern / harsh with the operator...I said "look I dont want the service, dont waste our time going through your bribery requirements I'm moving to Alaska and selling my computer, so just cancel my account now..and have a nice day" and he promptly replied ok sir..Your account is cancelled...I was surprised after reading all the comments here how fast I got served....but hell, if THATS what you gotta do to get out the obligation..AOL SUCKS! but if you really want out, use my method..it will work 100%
I had a comic sense of deja vu reading everyone's comments. I should have read this website BEFORE I called to cancel the first time. Posted comments & stories were all true to my experience in trying to cancel with these additions.
1) On my first call to AOL to cancel, I was told I'd called the wrong number and was given another number to call after 8:00 am the following day. Guess what--it was Bell South!
2) When I called BACK to AOL to cancel and the CS rep wanted a reason, I told her that the acct was for elderly parents who would be going to a nursing home. She only wanted to talk about how many nursing homes have internet access and they should continue to use it, etc. It took me forever to get her to shut up and give me the confirmation # to cancel.
We'll see if they stop charging my credit card. Odds are that I'll have to make another call to complete this cancellation and make it go away.
Thanks for the detailed account and the phone number to call.Saved me a few minutes in my effort to cancel. Went through the exact same speal as you but was totally prepared to tell him to shut up "I don't need your service anymore, don't like your "service" and just want to cancel now. No I do not want a free month, blah, blah, blah" Thanks again I think I got it down to under 15 minutes!
Hello fellow AOL haters. I went to cancel my 2 month free subscription that I signed up for 1 month and 28 days ago for. (Cutting it close!) I had to sign up due to having dial-up access at my previous house, and ended up moving out quicker than I thought. Anyways, that's not important. I used the 800-827-6364# that was posted in the article, and was reading along with the article about what was going to happen, and the article was step-by-step what was happening simultaneously on the phone. Boo on that, so I thought I was going to be on the phone for at least a half hour on my day off of school/work. So, I kick back in the computer chair, have this site pulled up for reference, grabbed a pepsi, and had the TV on low volume. When, after my home telephone number and screenname was taken bye the automated attendant, they cancelled it immediately!!!!!
WHAT!? Is this for real? So, there was some option on the menu for me to choose that was a more detailed explanation of the cancellation process, so I chose it to make sure I didn't get duped over and would still be paying for service. So, to make an already long story short, I'm getting a letter in the mail in/by/before 14 days to confirm my cancellation. I hope it's really cancelled before the 2 months kicks in, or I might have to call and get mean with that automated attendant!
I hope everyone's cancellation date with AOL goes as smoothly as mine went! Happy Cancelling!
THANK YOU AOL, BUT I WOULD LIKE TO CANCEL MY AOL SERVICE. THANK YOU AGAIN.
sorry but i cant keep this account because i cant afford to keep it right now maybe another time thank you
Please cancel my account...
Please cancel my Aol account
Peter Lazare 10/18/05
Just a reminder to everyone here that
I AM NOT AFFILIATED WITH AMERICA ONLINE AND CANNOT CANCEL YOUR ACCOUNT
I hate to have you post a request to cancel, just to have no results because I can't do anything about your account. You need to contact AOL directly for help on this, not just ask me. Thanks!
COMPUSERVE NEWS FLASH:
To Whom It May Concern: If you want to cancel your subscription to CompuServe (a division of AOL), the above numbers are worthless! Instead, call 800-848-8990, and if you have about a half hour to waste going through the much of the same nonsense described at the beginning of this thread, you will nevertheless finally succeed in cancelling your account TODAY! I just did. Good luck, folks.
Nice site, Dave. Ciao.
i just got my aol cancellation #....what do with it now?
Cancelled AOL today after having Verizon DSL for two days. Total call time: 10 minutes.
However, they did tell me I am able to keep my AOL E-mail for free. Is this true?
I will get a letter within 14 days, and an e-mail within 24 hours. The woman's name, Trula, tried to get me connected to AOL Broadband, and she tried to sign me up for services that I didn't want. Services such as security features and the like, and she was like "so let's get you set up for that right now" and I immediately stopped her saying no thats alright. They are very sneaky. A year ago, I would have fallen for that.
Thanks for all the help guys.
Trying to use the AOL service to cancel, 25 minutes; trying to call AOL direct, 15 minutes; reading the materials on your website, 5 minutes, successfully cancelling AOL as a result of your information, PRICELESS. Many thanks.
Here's how I did it:
I called 800 827-6364. It's an automated attendant. It walks you through the questions, then connects you to a live attendant to "finalize" the cancellation.
After repeatedly rebuffing his upsell techniques, he asks me why would I ever want to cancel my AOL account after being a member for nine years. My answer:
"Because I'm trying to get my final affairs in order."
After a moment of uncomfortable silence, he says:
"One moment please, I'll finish processing your request."
Damn Aol tried to pull me in again i said noooo
I've never subscribed to (or even used for free) AOL, yet to my surprise my credit card was recently charged $23.90. I called AOL 15 times today, to correct the mistake, and have met with only rudeness and run-arounds and hangups.
My credit card company has reversed the charge, but AOL can still refute and try to make it stick. Having read all the horror stories about AOL tapping people's bank accounts and re-re-re-billing months after the fact, I fear I will have to simply cancel alll my credit cards, close my bank accounts and keep my money under my mattress. And I'm not kidding.
Someone needs to sue this company.
I tried using the aforementioned 877 # (the women spoke nicely and was helpful) but I was told I could NOT resolve this matter through that place, and was subsequently given a Fraud Department number of (800) 307-7969, where I've now been on hold for about 15 minutes.
Not sure where things will go... For the people whose bank accounts were "tapped" by AOL, did you initially provide them with your banking info, or did they somehow track it down?
Good luck to everyone.
After speaking with a nice guy at the Fraud Department for about 2 minutes, it appears everything is fine and the bogus, unrequested-by-me account is now dead and buried. Fingers crossed.
I was on hold for a long time (check my previous post's time for the difference now and then, and add 15 minutes and minus 2 minutes) and you've got it...but hopefully worth it in the end.
I hope that's it...
I recently got A DSL from my cable company and I JUST CALLED AOL TO CANCEL MY ACCOUNT AND THAT IDIOT KEPT TELLING ME THAT THE ACCOUNT WILL REMAIN ACTIVE TILL THE DATE OF BILLING. I kept insisting to cancel it but he said "SIR YOU CAN USE AOL THROUGH DSL BLAH BLAH BLAH AND SPYWARE BLOCKER BLAH. I SAID I DON'T CARE JUST CANCEL". HE JUST TOLD ME "The account will remain active and have a nice day sir" and hunged up on me ( very disrespectful )... I AM VERY P*&^#D..... This sucks.....IF they even dare to charge a penny from my account they are gonna get sued!! or i will just call the bank and tell them "That is a fraudulent charge" ( I'm learning from you guys! Thanks for all the posts! )
okay i've signed up for aol 3 times total.. first i signed up on 2000 then once on 2004 and now 2005 (it came free with my new pc).. back in 2000 i had to go through the same thing as u guys did .. but then i used it for 24 hrs only.. on 2004 once i had to call them to change my password.. my pc crashed right after and i thought someone hacked into my account. i had to wait more than 30 mins just to get my password changed, so i've decided to cancel them. i called back few days later.. as usual after about 15 mins some guy named brian with indian accent answered and then he hung up on me when i said i want to cancel. i called again and got a lady, after her yapping i was finally able to cancel it (total use of aol zero hours).. then i got a letter saying that i have decided to continue with their service. i had to call them again to make sure that im actually canceled for good. now i have free aol for 3 months and i have used and tried aol everyway i possibly could and i absolutely hate it. i wont get it if they were offering it for 5 bucks. im gonna cancel it.
Just out of curiosity, does everyone believe everything they read? I mean honestly how do you "accidently" commit to a service that you KNOW you are going to be billed for? And how do you "accidently" not call to cancel your subscription only expecting three free months (which according to some news they no longer do). How do you blame AOL for your poor judgements in purchasing decisions?
That's like me calling SBC and saying "well, i used the service and don't want it anymore give me all my money back even though i used it". It's nor PRODUCE people. It's SERVICE.
just called aol.. i timed her how long the bs would run she blew about 5 minutes-- i just sat and typed this. She wanted to talk & talk about free months. She put me on hold to cancel me, and i got a recording of the details of canceling. What ever you do do not use your cell phone. They suck up the minutes. They stated i have been canceled effective today. We will see what happens. I am also suppose to get an e-mail today.
Your info helped above so just be stern and say I want this canceled effective today..
I called to cancel my service and was told after paying over $20 a month that now they offer a $14.95 service which has the same features as the service I have now. After telling Brian with the indian accent that I didnt want to listen to his rambling that I was gonna pay $9.95 for serivce and that was it. He then told me that I will get the same serivce for that price. He said that they are gonna notify all Aol customers that they now have service that is cheaper. They are the worlds leading ISP and they cant notify anyone quickly and efficiently. He said that some people will be notified by email and some by US mail in 5 to 7 business days. Get real.
When i called to cancel, they told me that since i was using road runner, the service would be free. I'm really skeptical, is that all true?
Thanks to all the great info about cancelling aol, I went into the task with teeth clenched and prepared to waste a great deal of time. We've had aol as long as we've been online--forever, it seems, so I expected them to give me a really hard time. I was pleasantly surprised. The customer service person, Casey was friendly and delightful, she couldn't argue that since we have dsl and only used aol to get email, we had no need to pay for the service; besides, aol now allows you to keep and access your screen name at their website forever at no charge!
Be careful when you cancel. If you arent very clear AOL will change your paid account into a free email account (like hotmail or yahoo). Imagine my surprise today to find out from an associate that they had been emailing my aol address for weeks with no response. So I logged onto my old screenname via the internet and found 636 emails sitting there.
AOL's reponse? They cannot close the free account!!! The account will automatically close after 8 weeks of inactivity. When I signed on today the 8 weeks began from today. Talked to several people and they all told me the same thing. One guy told me all the free accounts do that. My response to him is that you can cancel a Yahoo account at anytime and the email shuts off immediately.
So be careful!
I haven't canceled my AOL.
I just started today!
U know,I don't want to call,so what should I do?
Man,ur right,its hard to quit!
Is there an active online way to cancel?
I don't hate them; I cancelled because I'm just going to use my work e-mail from now on to save money. But it's weird because even though I've had no negative experiences, I still don't trust 'em...
So here's what I did: I called the 877-773-4462 number that I got on this site. "Darrell" was very nice. It took him five minutes to collect my personal info, which I had not updated since 1997. He almost didn't let me cancel because it took me a while to remember my zip from that year. (Five addresses ago...).
Of course he tried to talk me into keeping AOL. I said, "I use the computer all day at work and don't want a computer at home. I'm selling my home computer and live just a few miles from work if I need to get online." He gave me the free two months pitch.
Then he said I'd get confirmation only by going back onto my AOL account. I asked if he could send it to a different e-mail address; he said no. Then he said that I'd get a confirmation by regular mail, and then he transferred me to a recording, which explained one more time how I'd get confirmation and how I could reinstate my account if I changed my mind, and that while I would no longer be charged, I would be responsible for additional fees. We'll see what they mean by that...!
The whole thing took 12 minutes.
I have had nothing but problems since joining AOL.
I have been ofered various extentions of my contract with no cost. NO MORE OF THIS! I HATE
AOL and I want OUT! Please tell me how I getn out with out more discussion! Thank you,
I WANT TO CANCEL. WENT TO ANOTHER NET SERVICE. I HAVE NOT USED AOL FOR MONTHS. I WOULD LIKE TO SEE IF I CAN GET THE REFUND FOR MONTHS I HAVE NOT USED. I WAS CHARGED FOR ANOTHER ACCOUNT THAT I DIDN'T SET AND CALLED AND WAS GIVEN A CONFIRMATION NUMBER AND I HAVE MAILED INFORMATION TO RECIEVE UNUSED INTERNET SERVICES .HAVE NOT HEARD NO FEEDBACK YET . THIS HAS BEEN MONTHS.SO PLEASE CANCEL.
please cancel myinternet service plz
Thanks Dave, much appreciated. That was a royal pita!
Greetings, I just canceled my AOL free 50 days service after 45 days. It was rather simple for me, I just replied Help when the automated voice came on and was forwarded to a rep. I told him I needed to cancel and he asked why and I told him I travel alot so I don't get to use it and it was simple as that. Total time about 10 mins.
I'm going to call tomorrow to cancel my aol.
thank you for all the phone numbers.
Wish me luck
I just cancelled my trial account from AOL in 2 minutes and got a confirmation number. Thanks to this web-site's help I called 877-773-4462 and did not have too much trouble asking the guy to cancel it when I told him that "I don't want to waste your time". Try it, it may help, and good luck.
Just call 1-877-773-4462 and be patient; you will get an offer at a reduced price - just decline (or not).
aol sux they will give the hardest time in the world to get one to stay a member and they will tell what to do just so you stay a member and i for one am against that B.S. thus I HATE AOL and all that stand for it
I just wanted to reiterate what others in previous posts have said--this number is one you can call to cancel your AOL account: 1-877-773-4462!
I have written an article on my site called "Are You Tangled in AOL's Web. You might want to look it up because it has some good info about saving your AOL address book, keeping your instant messenger id, etc. I hope I can post the URL here. If not just copy www.easycall.net/switching-isp.shtml or here is the link: www.easycall.net/switching-isp.shtml
I have written an article on my site called "Are You Tangled in AOL's Web. You might want to look it up because it has some good info about dumping AOL but saving your AOL address book, keeping your instant messenger id, etc. Just click my name or go to www.easycall.net/switching-isp.shtml - Thanks and good luck!
Here's one for you...
I tried one of the phone numbers to cancel...they asked me the same recorded info to access my account. When I finally spoke to a real person, he could not hear me at all, but I could hear him perfectly. He stated that if I was still on the line...to stay there and he would send out a letter to resolve the issue. I stayed on the phone for 15 minutes while this guy also stayed on the phone talking to me every once in a while to ensure he was trying to get the problem resolved. Sounds like a bunch of BS to me.
I just want to say to all who care that AOL is not as difficult as all of you say to cancel. I have probably canceled a total of 6 accounts throughout the years with NO PROBLEMS. If you could all learn how to use an automated system, you wouldnt have to worry about being transfered 3,4,5 or even 6 times to get the right person. The number is listed on the screen here and depending on which one you call, there is actually an option to CANCEL. Just choose that one. And like the person said earlier, listen to what the representative says and if you really dont want to continue, then tell them you dont and they WILL cancel it. Just make sure to get a cancellation confirmation because if for some reason you do get chareged in the future, you will need that to get reimbursed. I have worked for a phone center in the past and I know that I was always willing to help the calm nice person more than the JERK so remember, they are not AOL, they just work for them. How would you like people YELLING at you at your work. If you already have that, I am sorry, but dont make someone elses life Hell just because yours is or at least your jobs is.
I want to cancel my AOL-Service because I have my own server so I don't need AOL anymore. I still keep my first and original Compuserve address. I paid for one year in advance. But I still accept the cancellation right away. Please help me and cancel my AOL-account. Thank you a lot
I want to cancel my aol as i am not in to computers and do not use it enough
Cancel America Online (AOL)
Members can cancel over the
phone or by fax or by mail. They will try to offer you a
free month, but just decline. Tell them you don't have
a computer anymore if they give you trouble.
Try this number first: 1-877-773-4462
2nd option: 1-888-265-8008
PO BOX 17100
Jacksonville, FL 32245-7100
More info: keyword CANCEL
You know, for some reason they gave me my AOL E-mail for free. And I think they are serious since I haven't received a bill from them in regards to the e-mail account. How nice of them.
What is the phone number for canceling 'GREETING CARDS' within the 30 day period. Spoke with a VERY nice AOL respondant--but when i printed the information,the 'cancel subscription' phone number was not printed. thank you. maureen. Geeze----- give me a break-- i have a math difficulty i am SURE you would not understand...
i am e: email@example.com. please respond.
AOL is so stupid!!!! I call to cancel & they say I will get penalties for canceling before Jan. 1st 2006. Don't no one ever go to them!!!!!
(re: post Dec 19) AOL cancellation attempts such as Ms Munn's are unfortunately commonplace in the internet industry, and result in continued billings like those complained about above. Take some initiative. Pick up the phone, get it done.
I'm 16 yrs old and about 3 months ago I convinced my parents to switch from AOL to DSL they just said I had to order the DSL package install it and cancel AOL. The first 2 parts were simple but AOL was just a hassle I called and got about a half an hour of ads before I got a person. I told them I wanted to cancel and they gave me a long winded pitch. I told them I was getting DSL and they gave me some stupid crap like I could "piggyback" my aol service onto my DSL for the "low" price of 11 bucks a month. I told the guy "So I should pay you 11 dollars a month even though you aren't giving me internet? Just so I can have the name AOL pop up when I sign on to my new DSL which is super fast (which it is)." I flatly told him no and he kept bugging me about the 3 months free thing and I eventually gave in since I wasn't going to get my DSL package for a week anyway I might as well keep it till then. So I get my DSL install it and call AOL again and after a crapload of waitingand listening to sales pitches it happens. Then a few months later they call me saying I owe them money for service. The reason why my parents credit card wasn't charged was because there credit card was stolen and they got a new one with a new number. They're still calling me. We eventually got annoyed and sent them a check for payment AND THEY STILL CALL!!! I tell them everyday the check was sent December 12th, but they NEVER listen. I'm seriously considering going to there headquarters and telling them whats what.
DONT GET AOL!!
Man... I read everyones post and cracked so hard.... I'm seriously loling to everyone on here. I'm canceling my account today.
like i really want to cancel aol but i forgot me security question... what do you think i could do to get it back. Aol is really annoying me and slowing down my computer. I don't want to use dial up anymore and it's too expensive. i wouldnt want to pay for something that's slow and wasted me about 20 bucks a month. Please help...
Frances, I'd call AOL and explain the situation to them. Good luck!
I do have a lot to say, and questions of my own for that matter, but first I'd like to say thank you, Dave, for all your helpful information by
buying you a cup of coffee!||
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