How can I fix my HP CDROM/DVD drive glitch

On my HP PC, my HP DVD Writer 640b and my Samsung CD-Rom SC-148A does not allow the drivers to be loaded correctly. After several attempts of reloading and remove these devices,, I still get the ! in yellow in the Control Panel.

Can you suggest what I can do next?

PS. I am running WIN/XP SP2

CJ

hey, i'm having a bit of a problem with my dvd drive. DVD's play fine, only the sound skipps? Do you know what I need to do? Would cleaning the drie help? what should I use to do that.
thanks, dave

martin

ABOUT A MONTH AGO MY E: DRIVE (HP DVD WRITER 300N) CHANGED TO K: DRIVE BY ITS SELF BUT CONTINUED TO WORK GOOD AS A DVD BURNER. A COUPLE OF DAYS AGO I WENT AND BURNED A COUPLE OF CD'S AND THEN WENT BACK AND TRIED TO BURN A DVD AND NOW MY COMPUTER DOES NOT RECOGNIZE DVD'S IT SAYS THE DRIVE IS EMPTY.
PLEASE HELP

I have an intel motherboard and running XP Professional-about a year old. Ran an update at microsoft website and now it won't load the drivers for either dvd rom (one burner and one is just reader).Intel pearl has been working grand with ATI all in one Wonder card (128 MB).It has a 250 GB Western Digital Hard drive (no partitions).
Wife's computer and she not happy! Says restore-it program makes her lose all her pictures if I try to use it. Want to be able to restore all if I get roms working and it does it again. Can U HELP??? PLEASE??

I have a HP DVD840 It's been working fine for about 3 months and all of a sudden DVDs are no longer recognized. It will read any other type of media.

I'm running XP Media Edition. I was going to try Ed's suggestion above but I don't have a settings tab after double clicking the DVD ROM drive. I would appreciate any suggestions.

Ken

Ken, I have had the same issue with both of my drives.

I returned my first drive because after 3 months it would no longer burn cd's. Everytime I try I get a tracking error at around 5-10%.

The behavior is nearly identical to the first drive I bought.

Is HP making crap or am I just completely in the dark on what's going on with the drive.

Jesse

I have an HP DVD Writer 300N. I can play music disc, but when I go to burn , I doed not recognize an disc in drive. How can I fix this?
I have Uninstalled and reinstalled.

My HP DVD 640C tray used to open door when turn on aond off. I sent a message to HP and they pushed upgrade. Now the door does not open. When I check property the system says it works fine. I have a blank CD in it which is recognized by DVD Burner.

Hp's troubleshoot is to open using paper clip and I could not. Tomorrow I'll disconnect the Drive and reconnect it again.

Any help is very appreciated

I have a HP Pavilion a530 n and the E drive refuses to recognize that there is a disk in it. HP cannot help me as of yet. I used to be able to record and now when I put any disk in, it says there is no disk in the drive. Any ideas on what the heck to do?

my DVD room appears but it does ont read any things.
have you got any solution

I have an HP-XV976 that was supposed to be XP ready so I installed the home version of XP-SP2. Since then the DVD seems to disappear from the My Computer window. I see a blinking light and it wont open. To get it to show up and work I have to force my puter to shut down and restart it. Help please! This thing is hell to get anything working in the CD or DVD properly. I miss my Mac.

Dave plzz help my disk drive wont work.......every time i turn my computer on it wont work....it works like once in a thousand. I can get the dvd one to work but not the disk drive one.One day i turned my computer off from the switch and since that day it started being like this. Please help help help help

Dave help. i have just bought (1 Month nearly) a HP DV6000 with Vista premium, the CD/DVD drive is reconised in device manager and has a yellow flag on it, but it is not reading or detecting the CD/DVD drive. I restart and still the same. (Code 39)is the error message that came up. Neither HP or Microsoft have any updates, i attached an external cd writer/reader drive to the usb and same symptoms with that as well.

HELP PLEASE

i have toshiba qosmio g20 model. os is Windows XP Professional. The problem is with DvD drive. The hardware manager shows the drive as connected and operating and reading/writing CD-ROMs works fine. However, when a DVD is inserted the drive refuses to even recognize that a disk is inserted ... prompts 'Please insert a disk in drive D, & also i am unable to burn the CDS.at least it is not recognizing the empty cds. for this i have gone to HCL info systems service, they r not telling the reason for this problem, they r saying buy a new drive. please tell me the solution for trhis

satya

Can you please help me. I have a Dell Dimension 3000 and am having a problem playing an audio cd. They always played before, but I have downloaded sound recording software recently - is that anything to do with it? I can read a cdrom, but when I insert an audio cd, the error message says "Please insert a disc into drive d". I have unistalled the device and rebooted pc, but to no avail.

Hi, i have an HP that has a malfunctioning dvd/cd-rw, it is a HP DVD Writer 300n. For some reason it now will only recognize audio cds. It won't even recognize a dvd or a DVD+R. It was able to rip dvds and cds perfectly fine and record fine using nero. Any help on this subject would be awesome.

I am running XP home edition. I had a sony outboard DVD burner and most of the time when I put in a blank dvd for burning, my machine would reboot, sometime several times. So, I bought the HP dvd840 which has been fine, but now it does the same thing. Can you help me? I use this in my business and is very frustrating!

-Mark

Please help! Everything is working fine on my computer. But, 1 thing is the pictures. When I go online any thing that has a pic on it is very blurry. Do you know what this might be?

I HAVE INFORMATION ON A HP PERSONAL MEDIA DRIVE. I WOULD LIKE TO PUT IT ON MY COMPUTER. CAN I DO THIS. THANKS DJV PENNA

my cdrom does not open up. my dvdrom does but it cannot play my dvd's. can you help me fix this problem. i use an hp7965. thank you.

Dear Dave,
I have an HP Pavilion a820n, with an HP dvd writer/cd-writer combo. The tray opens and closes, but reader/writer does not recognize a dvd when I put it in to play; nor does it recognize a blank disk for writing. Sorry to bother you with this. I wonder if you can help me out.
Many thanks,
Jerold

Dave, My sister had a HP Pavillion cd writer 9100 series multiread xe743 this thing was messed up! It can not read from either the cd or the floppy . I went to run the window washer program to clear the drive and reload it but it did not pick it up but instead said it's not formatted? HUH????this happens when the thing is started with the floppy in the drive. I have unluged the drives inside and repluged them i still get the same thing, " unknow name" " can't find file whatever and is shuting down" . Do you have a clue?

Thanks

I am using a SONY AW-G170S DVD burner. I can burn -R discs without a problem but whenever I put in a +R disc, the icon changes from DVD-RAM(G:) to CD Drive(G:). When I try to open the drive it gives me the error "G:\ is not accessible. Incorrect function." Since this is a Sony/NEC/Optiarc burner I tried to see if there is a newer firmware version but the Optiarc website doesn't have a support page. Any ideas on what causes this?

I have a problem with my disk drive(D:). I tried to open the disk drive when I press eject button but all of a sudden the disk drive tray won't open at all. Do you have any idea on what causes this?

Thanks

I have a Pavillion laptop of the DV 5000 series, running under windows vista. My driver is not opening when I push the button. I can open it, sometimes by pressing the eject icon on windows vista explorer. How do I resolve this?

Thanks

hi im trying to burn wii iso's to dvd on imgburn...nero and clone cd....now when i put the disc into my nintendo wii the start menu appears but the game doesnt play...i do own a hp dvd writer 640b and i was wondering if there is anything i can do to fix this problem...will i need a new dvd writer??? plz help me

I have a HP pavillion dv6000, and the dvdrw drive will not work. It starts and stops for about 10 mins then its sometimes eject the disk. Is it me or is HP making crappy laptops that looks great to the eye.( eyecandy)

My computer has a dvd-rw and a regular dvd player... my computer does not recognize them, when i open device manager it shows the dvd player but has an exclamation mark next to them. i have tried 40 and 80 ribbon. i have had them master and slave and tried both of them in cable select..nothing works.. please help. i am running windows xp pro

I use dvd clone 2912, have a lite on sohw 1213s
burner and use verbatim / memorex 16x-r blanks and all works fine....except whenever I use a 16x + r blank the movies always freeze or have that jig saw puzzle look in portions of the movie. Why cant I seem to get a 16r+ to seem to burn correctly?

I need to know what I can do to get an xbox iso image file to burn to disk. I have used all kinds of DVD+RW +R -R and even put a CD-R in and the only disk that imgburn or active iso burner would recognize is the CD-R, and of course the file is to large for that media. So what do I do? Its a standard TSST Corp CDRWDVD TS-H493A that came with my Dell Dimension E520

have a HP and the E drive refuses to recognize that there is a disk in it. HP cannot help me as of yet. I used to be able to record dvds and now when I put any disk in, it says there is no disk in the drive. Any ideas on what the heck to do?

Hey can u help me. I burned a couple pics on this cd and i checked add more lady now when i try to add some it tells me. Disk is a read only. Not sure what i did, tried to erase. Oviously read only so why would it erase right lol Anyways i know there is a way to change it so i can get thes pics off my comp so can ya explain to me? Thanx alot

my hp pavilion dvd2120us notebook multi-drive reads and plays all discs but when I try to copy, burn or rip them from a disc or onto a disc the estimated time keeps increasing and the the progress bar does not move more than 1/8 of the way and it will stay like this for over an hour. How can I fix this?

Try deleting the upper and lower filters from registry.

Can CD-ROM drives play/read standard DVD-R discs? While I'm able to see the photos and video clips that I burned to a DVD-R disk while overseas on a WinXP computer...I've been having trouble loading the pictures and videos on my Windows 2000 Dell computer. I have a Samsung CDRW/DVD SM-348B, which, in My Computer states is a Stand alone Standard CD-ROM drive.

Last year I even bought DVD's (both +R and -R) to burn slideshows to but my CD-ROM drive wouldn't recognize the DVDs and kept asking to PLEASE INSERT DISK INTO DRIVE.

I'm so frustrated because I've over 1000 photos from a 4 week journey I recently took to Costa Rica and am now unable to even view the pics that I burned to a DVD-R.

Please advise...I would appreciate any feedback. Thanks! Monique@mysticalpoetry.com

when i use wmp to burn a cd or dvd in the top right hand corner it keeps telling me to reconnect the burner and restart ive tryed loads of things but i cant get it to work and im really fraustraited please help me

I am not computer savvy at all....My HP Pavillion dv6000 does not recognize a dvd, therefore I cannot watch dvd's...how do I remedy this problem?

my gateway vista mt6705 , read insert disk after one is in , tryed uninstalling , tryed lower and upper filler thing . gateway want me to restore ,i am a little scrare of that . is there a better way or ? can i go to a one soucre .

Little help here please... Well, I have a HP Pavilion dv6000 Notebook... It's CD/DVD Driver stopped working from night to day, I was using and the next day when I turned it on, it wasn't recognizing anymore the CDs and DVDs... It's Windows Vista Home Basic and may you help me?

my dvd drive is missing from my computer.. and i cant eject the tray.. wat could be the problem

i have a sony cdrom-rw crx216e says it's working properly but it isnt reading disks. I tried to follow one of your earlier reponds but i don't see where it is assign to a drive. Please help

Dave, I have and HP PC running XP. I have installed a 'LITE-on' dvd multi-function drive. It will recognise some movies, but for the most part, it says insert disk or media.
I have Nero, DVD Decrypter, DVD shrink, E. M. DVDcopy, updated codects, and the list goes on. I double clicked on the drive in hardware manager, but no settings tab came up to re-designate the drive. I'm stumped.
Gerald

i have a HP DVD WRITER 300j and it will read and burn cd-r's but will only read dvd-r's it will not burn them it only says please insert disc.... or no disc in drive.. any help?

from the above post
" Little help here please... Well, I have a HP Pavilion dv6000 Notebook... It's CD/DVD Driver stopped working from night to day, I was using and the next day when I turned it on, it wasn't recognizing anymore the CDs and DVDs... It's Windows Vista Home Basic and may you help me?
Posted by: Pedro Loures at March 24, 2008 8:13 AM "

I am having the same problem.
Also, my avg free scanner has consistently reported
file: shel32.dll result/infection: change path: C:\windows\system32\shell32\.dll
AND
file: ntoskrnl.exe result/infection: change path: C:\windows\system32\ntoskrnl.exe

This is in addition to the fact since I bought it about a year ago, a few of the keys would only work some of the time, now working almost never.
the keys and the weird virus scan results i can deal with, but the houdini cd/dvd drive is rather unnerving.
Please help.
Thanks

I have just fixed my HP DVD writer 300n by down loading and installing Express Burn (nch.com.au). This is FREE software!!
I have spent 2 days researching and trying different solutions as listed on various forums and NONE WORKED. Did not unplug or replace hardware either.
Then I "stumbled" across free software. I now have a "working" HP DVD Writer and it accepts all types cd-rw, cd-r, etc.
Hope this solution helps other users.
PS I am using XP - SP3.
Regards
Steve

hi dave,
i have a hp laptop,when i put a movie/music cd or dvd on my drive it ask for burning first.how can i fix this problem

Dave I recently purchased a HP DV9930us . The first time I used the dvd drive it practically was shaking the computer and rather loud. Is this normal should I just return the laptop as I have only had it for three days.

hi dear, pls i have an hp dv9500 laptop which it's dvd drive is disturbing me. if u want to open and close, it will not responde at all but when update it will say it is up-to-date.

i have a compaq presario with windows xp home sp2 and its not reading my blank dvd-rs or dvd+rs, even when i go to the start menu and double click on the drive the cd is in it says there is no disc, ive tried updating my driver, tried burning through nero and still no success. please help me thank you

i was trying to copy a dvd, in doing so i loaded roxio on my new hp laptop. it didn't work so i removed it and somehow my dvd burner vanished. how the heck can i get it back. thankyou. rick

Hi Dave,

I have a HP Pavilion a1350n with a TSST Corp CD/DVDW TS-H552L writer. It says under device manager that it is working fine, but I can't burn any dvds with it (videos or movies to DVD). When I burn the software says the job is successful, but there is nothing on the DVD. Can you suggest any solutions for this or is my writer damaged beyond recovery? I have already used a cd lens cleaner on it. Nothing changed.

Hi Dave,
I have HP Pavillion m7389a. It's running Windows XP Home Edition. This desktop comes with HP DVD Writer 840b. It's been working fine and all a sudden the DVD cannot read any disc. The drive is listed on the device manager. But everytime I insert any disc, it will not read. I tried to do PC-Doctor 5 to test the DVD drive. While doing the test, it ask me to insert different kinds of disc but i keep getting the message- please insert a disc on drive e:\... Please help..! In fact, I use this computer not as much compared to my laptop which 1.5 year older than this PC which still dont have any problem.

Refer to one of the post by: Ken at November 2006
(similar problem)

I have a HP DVD840 It's been working fine for about 3 months and all of a sudden DVDs are no longer recognized. It will read any other type of media.

I was going to try Ed's suggestion above but I don't have a settings tab after double clicking the DVD ROM drive. I would appreciate any suggestions.

Ken

Posted by: Ken at November 2, 2006 12:24 AM
Thx Dave!!

I have a nec versa 2000 laptop and also a lg tower computor. Both of them freeze and cannot go into anything you you place cd or dvd in d drive.As soon as you touch drawer, all will stop and it has to be rebooted. Regards karen

i have adv 6ooo hp laptop and icant burn withit .it dosent see any discwhat shd i do

I have a hp pavillion dv6000 tht seems to be having the same problem as a lot of the ones above. it will not allow me to burn dvd. it keeps saying there's no disc in e: drive. can you please tell me if there is anyway for me to fix this problem.

i followed your above advise but its if no use my dvd drive is able to play a cd but unable to even read or detect a dvd

i amtold my drivers are working fine but it will reconnise the drives it dose not show up in my computer like the outher drives do can you help

hi Sir,
my dvd & cd rom driver is not working
please can you help me reinstall.
thank you

i have a hp pavillion laptop dv 6000 i have called hp and gave them access to my computer and they couldnt not fix the drive it will play dvd movies every time i put one in (it will not play movies, games, or even read software programs that i want to install on my computer) does anyone have any idea _ i see alot of people are having the same problem hp know this problem should fix them free yet they charged me 64.00 and had controll of my computer for 2 hrs and then told me they cant fix it if anyone has any ideas please contact me at db4madison@aol.com thanks david

i have Compaq PC but the DVD CD drive does not work. when i try to eject, it will not open at all. and i think that even the CDs won't work. wat do i do ?

Hello, I have a problem. I have own a HP Pavilion DV8000 and my dvd RW no longer reads or burn dvds. It was working fine that last two days but now it seems to have stopped working. When dvd is inserted it automatically turns into a cd rom drive can anybody please give me a solution to my problem thank you Please HELP ME!

I have an HP Pavilion a1510n. My CD/DVDW TS-H552L is not working. I get E:\is not accessible. Incorrect function. How do I fix this.

I have the same problem with my HP TOUCHSMART. The CD-DVD driver does not work, it is not recognized. If I insert a disk it will say "please insert disk..." The code error is 39.
Thank you very much for your help.

my campaq persario v4000 dvd/cd-rw is not showing up in my computer. Also it's not in device manager to what can i do

I have a HP Pavillion 7700n pc, and I have a problem with the DVD/CD drive. Everytime I turn on the computer, the door on the dvd/cd opens and closes constantly without a disk in there. I am not sure of how to fix this problem. Can anyone give me some advise? Thanks

hi Dave,
I am having problems with my d: drive. I wanted to copy or move pictures onto a blank cd-r but this message kept popping up: D:/ is not accessible. Incorrect function. Can you help?

Thank you
Maureen Briones

my windows would not start no cd/dvd rom

i have a dell dimension 4600 unable to connect to internet says no connection every thing else is working fine can YOU HELP thank you mcclain snyder.

My DVD room can't work at the moment so please advice me.
With thanks

Hi,

I have a hp pavillion laptop.i use win vista home premium.i am not able to see my DVD drive, even in device manager.i tried in BIOS setup but nothin found.is it a hardware problem.
i tried some solutions like deleting upper and lower filer entries from registry, but nothin helped.please suggest a solution.

hi, i have a sony dvd rw but its didn't read any cd in xp but in vista its read cd's,dvd;s well but i like xp. pls help me..
thanks in advance.....

This doesn't work, because there is no settings tab like he stated in his post????????????

am using notebook(hp pavilliondv6000),and the dvd rom is not recognized or not seen in my computer. its not working since one month.....can u tell whats the problem with it...

I bought a HP Pavillion DV6000 about 2 years back, my problem came up when my CD/DVD ROM Drive does not recognized any copied disc. When i try to insert a copied disc it says "Please insert a blank disc" and suddenly it will give an option to format a disc and if i click yes it will then say that the disc i inserted is not blank. Im running Windows Vista.

Im thinking of buying a new DVD Drive if other option is not possible.

Please help.

I have an HP pavilion zv6000 notebook running windows xp. It came with a Lightscribe8x DVD+/-RW & CD-RW Combo. I can play or record a CD and play a DVD. Buy when I try to burn a DVD, even though it looks like it is going through the entire process properly, the drive does not recognize any files on the burned DVD. I am using a Memorex DVD-R. I receive no error messages. I have tried slowing down the burn rate to no avail. Any Suggestions?

My dvd drive is not reading disks on my hp pavillion dv9500 but software is up to date. thanks

I have Sony VG-FZ240E VAIO laptop. I had plenty of important photographs in that.Couple of days back i copies whole onto the dvd and i deleted the whole photos from laptop..i checked the dvd was working fine.but today all of a sudden its showing no photos at all and its asking for burning the DVD.. Its all important photos i was having.. Please help me and guide me how to retrieve those photos please.. I will be very greatful to you could help me in this regard..
Najeeb Ahmed

Hi Gooday, my problem is with my Hp 530 [vista Home] the dvd rom just stopped workin i mean one minuite i was watching a movie d next stopped it to remove the cd working it wouldnt even eject a cd in d drive in shortmy dvd drive seemsmissing from my computer.. and i cant eject the tray.. Whats the be the problem.

thanks

Hey everybody, I know this is a frustrating problem. Below are the directions given asfan42069, but I made changes where they were needed according to HP. It worked for me and I hope it helps you.

click the start menu
find the search box (located at directly above the start menu button)
type in "regedit" and press enter
you might get a warning asking if you want to open the "Registry Edit"
click yes

now you should have the registry edit program open

double click on "computer"
double click on "HKEY_LOCAL_MACHINE"
double click on "SYSTEM"
double click on "CurrentControlSet"
double click on "Control"
double click on "Class"
double click on "{4D36E965-E325-11CE-BFC1-08002BE10318} it has to be this EXACT file...do not touch the others.

now you should see a list of items on the right side of the window

and there is an item named "lowerfilter" or "upperfilter"

anyway... right click on it and click delete both.

once deleted, open the "device manager". Start>All Programs>Accessories>Run> type in devmgmt.msc and click "run"

Once you are in the device manager, delete the DVD/CD Rom drives.

after you have deleted the drives, click on the "action" menu located next to the start menu.

click on "scan for hardware changes"

Your computer should automatically re-install your dvd drivers and everything should work. It did for me.

Hope I helped you!

im asking this question because the answer didnt help my problem is that i have just put my computer back to factory settings and when i try to load a software disc its doing nothing at all im on a vista system can you please help

my dvd drive is reading my cds but it is not reading my dvds

Dude it worked THANK YOU SO MUCH! Merry Chrismas!!!

Do you have any advice for an external drive that isn't recognized by Windows XP? I disconnected it incorrectly to try to use it with my new laptop that runs Windows 7 but it wasn't compatible. When I connected it back to my PC, it wouldn't read it. The power is connected properly, as is the USB cable, but the drive itself is like a ghost now. I would hate to lose over 150GB of data but I'm not sure what else to do at this point. I can't even figure out how to uninstall the driver for the device. When I run the installation CD, the only file that pops up is the autorun.inf file.

Please help!

Hi having problems with dvd re writer model number
dvdrwsohw-1213s.
I tried using it the other day and the drawer will not even open I have checked with windows and the have checked the device coming back saying device ok I have de installed it re installed to no avail, I have seen updates but I am nervous as I dont want to aggrivate the problem anymore the LED is on and if it was not for a colleague asking for a mix cd I would not have been aware there was a problem.
Please advse if only to say to bin...

Cheers
Bry

I would like to thanks "Skander" for the instructions on how to re-install the DVD drivers after a new system configuration. My HP Pavillion CD & DVD Combo RW wasn't reading or burning and followed the instructions and it worked. Your help it's greatly appreciated. Thanks again Skanter.

hi i did exactly as u told.. but now im encountering a different problem..my dvd drive isnt reading anything!!!!! can u pls help!!

Thanks

cheerio & thanx to:
Posting by: skander at November 28, 2009 11:13 AM

I had the issue with HP notebook DVD drive (drive not appearing in My Computer & device manager showing '!' next to DVD drive)
Tried all the usual attempts unsuccessfully and came across the above dated comment.
Worked like a charm!

keep up the good work!

Thanks to Skander (November 29). It worked -- I can now play DVD's again. Really appreciate it.

I HAVE HP 7360 MY DVD WRITER 840B NOT RECONAIS CD BURNER AUDIO AND PICTURES WORK TANKS

Sometimes when I have a disk in my dvd drive the door will not open. What can I do besides turning it off and back on?

I tried all of the above but nothing works!
Under device manager, there is no cd or dvd drive to fix. How do I reinstall the cd dvd drivers. I have tried to search for drivers, but can't find any. Please help!

I have a HP Pavillion 9000 and the DVD -RW drive has completely stopped readig any form of disk. It just asks to insert a disk, no matter the type, whenever i have already inserted it. I'm running Windows Vista Home Premium. Looked to update the driver and it said it was already up to date.

Hey Dave, my CD-ROM drive refuses to open most of the time. I have to press the "open" button on it multiple times before it will open. How do I correct this problem? Thanks

hi i have tried this..but my dvd drive isnt stil reading anything..it doesnt even open..ve to open sing manual lock..im using hp compaq presario 106au with vista home basic os an amd turion x2 processor can u help me solve my problem?? thanks in advance!!