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Help! I accidentally bought an expensive Apple iPhone app!

What a gaffe! I wanted to get more information about the new TomTom turn-by-turn directions application for the Apple iPhone 3GS and clicked "Buy App" instead of the icon for the app. Next thing I know, I've just paid $99 for this app and it's downloading onto my computer. Not good, not good at all! What can I do?


Dave's Answer:

Now that there are more expensive applications showing up in the Apple iPhone Applications Store (aka the "app store"), you're not the first person to find that leaving "one-click" purchasing enabled has a high risk associated with it: instead of accidentally buying a $2.99 game, you might find yourself accidentally buying a $99 application.

The first thing you want to do is immediately cancel the download if you find this has happened to you: that's the honest thing since you're going to ask to get the transaction cancelled, right? You can do that by simply clicking on the "download" option on the left navigational list in iTunes and clicking on the small "x" to the right of the download progress monitor.

Okay, so now you want to report a problem. This is done by going to "View My Account..." off the "Store" menu:

itunes store view my account

Once you do that, you'll see a list of your latest transactions, like this:

itunes 99 purchase history

I've highlighted my own experience with this frustrating mistake, the same accidental purchase of the TomTom navigational system.

Scroll down a bit further on this screen and you'll see that there's a "Report a Problem" button:

itunes report a problem

Click on it and now you'll see a new column appear on your transaction record:

itunes report a problem detail

Click on "Report a Problem" and fill in the form that pops up, explaining exactly what happens. And then wait and hope for a positive response from Apple...

Disabling One-Click Purchases in iTunes

The other half of this problem is to ensure that it doesn't happen again, and for this, you can simply turn off one-click purchasing. This is done by choosing "Preferences..." from the iTunes menu, which brings up this:

itunes preferences general

Click on "Store" and you'll see exactly what you need to tweak:

itunes preferences store

When you're looking at free apps, "purchase and download" sounds like a plan, but when you're checking out expensive applications, well, you already know it's a dangerous setting to have. Change it, click on "OK" and you'll never have this again.

Hope that helps you out!

And as for me? I'm glad to report that in less than 12 hours I had a response from Apple telling me that they'd reversed the charge and suggested I change the configuration to use a shopping cart (exactly what's explained in this article). Nice job, Apple!


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Categorized: Auctions and Online Shopping , iPhone and Cell Phone Help   (Article 9040, Written by )
Tagged: apple iphone 3gs, apple itunes, shopping online, tomtom
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Reader Comments To Date: 10

Wilmar Boer said, on August 18, 2009 3:07 PM:

I had exactly the same but they did not give me my money back!

Paul Brainerd said, on August 22, 2009 3:57 AM:

I should add my experience with accidental purchases from the iTunes Movie Store in the past. I have just immediately canceled the download, and if I do nothing, the partial download will eventual disapear and I am never billed from Apple.

jomie said, on October 22, 2009 12:29 AM:

I created the Icon and would like it linking to a link the IPhone / IPod users can download it, I knew that it is very sample application what I need but I do not have money to pay for it.

Anyone can help me this ? please reply !

ERic said, on June 20, 2010 5:12 PM:

Hey guys I can't find the "disable 1 click buying" in the new itunes...help! (accidentally bought street fighter 4...and I DON"T EVEN HAVE AN IPHONE D:

Dave Taylor said, on June 20, 2010 10:35 PM:

Eric, etc, that's because Apple, in its infinite wisdom, has decided to automatically enable 1-click purchasing in the latest few versions of iTunes. Not my idea of a good UI decision, but there it is.

However, I will note that the first time you make a purchase in a given time period it does ask you to confirm your password: immediately under that password prompt is a "remember my password for iTunes" and if you DON'T check it, you are asked for a password each time you make a purchase.

Evan said, on July 22, 2010 7:24 AM:

Thanks for posting this! I just accidentally purchased something and followed your instructions. Very helpful.

Joshua Tan said, on August 31, 2010 3:25 AM:

Thanks a lot...you just saved me a couple of bucks!

appreciate it!

later,
Joshua

Sally Schroeder said, on February 23, 2012 9:44 AM:

I purchased War Horse on my IPad last month and forgot about it until now. When I opened it up I discovered it's in Spanish. What can I do? Thanks!

Sally

Coni said, on October 30, 2012 2:58 AM:

Dave- I was syncing and update last night and now my phone has a picture of a USB cord at the bottom with an up arrow pointing to the Itunes music symbol. It is locked tight at this screen and if I plug into computer says I need to restore to original settings which will lose everything. What happened? I have tried shutting it down and re-plugging to re-sync multi times to no avail. Any help would be soooo appreciated.
Thank you

Moose said, on December 4, 2012 2:27 AM:

how do i change or remove payment info. i have an app that didnt go through on my prepaid credit card. now i want to cancel the purchase cause i dont want it anymore. How do I do this so i can use the app market again

Starbucks coffee cup I do have a lot to say, and questions of my own for that matter, but first I'd like to say thank you, Dave, for all your helpful information by buying you a cup of coffee!

I do have a comment, now that you mention it!











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