Do any of the following describe a problem you’re having with your iPod? My iPod nano won’t power on! My iPod mini won’t shut down or is frozen! I can’t get songs to transfer from iTunes to my iPod! My iPod doesn’t show up in iTunes at all? My Apple earbuds or headphones don’t work with my iPod shuffle? Or is something else wrong and you just figure it’s time to send your baby, your formerly favorite gadget, in to service?
Apple just released a very useful troubleshooting guide to the iPod (called iPod Troubleshooting Basics) and I thought it would be a useful reference to also make excerpts of this article available here at AskDaveTaylor too:
Having trouble with your iPod? Simply updating your iTunes and iPod software often resolves the issue [especially if you’re trying to sync your iPod-capable cell phone to iTunes –DT].
My iPod doesn’t respond, won’t power on, or the display remains blank
If your iPod doesn’t respond, is “frozen”, won’t turn on, or nothing appears on the LCD screen check for these possible causes:
•The Hold switch may be on. Check the Hold switch to make sure it’s not in the locked position. Unlock it, and try using iPod again.
Tip: Even if the Hold switch is already in the unlocked position, it’s sometimes helpful to toggle it so it’s locked and back again.
• Your iPod may need to be reset. Here are the steps needed. Resetting your iPod does not affect your music or data files.
• Your iPod’s battery may not be charged. Plug your iPod in, wait for a moment, press a button to turn it on, and check the screen. Here are some easy steps to get the most out of your battery. Note: In a fully discharged state, some iPod models may not be recognized by the computer. Click here for information.
Songs do not transfer to my iPod
Following an iTunes download songs do not copy to your iPod. Your iPod requires a specific or later version of iPod software. Use iTunes 7 or whatever other version of iTunes you have to determine if an update is required.
My iPod has a folder icon with an exclamation point
Some iPod models require a specific or later version of iPod software. Try updating or restoring iPod. If you still see the exclamation point, try these additional troubleshooting tips. If you see a sad iPod icon with an exclamation point, see this article.
My iPod doesn’t appear in iTunes or on the desktop
Several things could keep iPod from appearing in iTunes or on the desktop when you connect it to your computer. For Mac, find an answer here. For Windows PC customers, try these solutions.
My iPod says “Do not disconnect” on the screen
The “Do not disconnect” screen is normal. Learn more about the disconnect screens.
My headphones don’t work
If your iPod’s headphones don’t work or have static or garbled audio, try connecting them to any other 3.5 mm stereo headphone jack, like the one on your computer. If the issue with the headphones persists, replace them. For an iPod under warranty, get them here. Otherwise, check out the cool headphones at the Apple Store. If the issue appears to be with the iPod, try a reset. If that doesn’t work, then restore iPod with the latest iPod software using iTunes 7 or later.
How can I get my iPod serviced
It’s easy! Complete the iPod service request form to receive service for your iPod or accessory. If your iPod requires warranty service, Apple will send you a prepaid shipping box you should use to send your iPod to Apple’s repair center.
What happens when an iPod is serviced?
iPod equipment sent in for service is replaced with functionally equivalent new, used, or refurbished iPod equipment. Service is processed through AppleCare’s direct mail-in system. You will not receive the same iPod that was sent in for service. If your original iPod was personalized by Apple, your replacement iPod will be automatically personalized with the same text.
How much will my in-warranty service be?
Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase (date of purchase). If you have purchased the AppleCare Protection Plan for iPod, there will be no shipping and handling fee. A $29.95 shipping and handling fee will apply to all warranty repairs performed six months after date of purchase.
What about out-of-warranty service?
If service for your iPod is not covered by Apple’s warranty or the AppleCare Protection Plan for iPod, Apple offers other options. If your iPod requires service because the battery’s ability to hold an electrical charge has diminished, in the United States, Apple will replace your iPod for a service fee of $59, plus $6.95 shipping. If your iPod requires service for other issues (except accidental or misuse damage), in the United States, Apple will replace it for a service fee of $249, plus $6.95 shipping.
Will the data on my iPod be preserved?
No. Songs and files will not be transferred to your replacement iPod. Make sure to back up important files, and to remove all data from your iPod before sending it to Apple. Apple is not responsible for any data sent to it in connection with service.
Information like this and more can be found in the iPod service FAQ and iPod out-of-warranty Battery Replacement Program FAQ.
The article from which I have excerpted is © 2006 by Apple Computer and can be found here.