How do I fix my Apple iPod: It's busted?
Do any of the following describe a problem you're having with your iPod? My iPod nano won't power on! My iPod mini won't shut down or is frozen! I can't get songs to transfer from iTunes to my iPod! My iPod doesn't show up in iTunes at all? My Apple earbuds or headphones don't work with my iPod shuffle? Or is something else wrong and you just figure it's time to send your baby, your formerly favorite gadget, in to service?
Apple just released a very useful troubleshooting guide to the iPod (called iPod Troubleshooting Basics) and I thought it would be a useful reference to also make excerpts of this article available here at AskDaveTaylor too:
Having trouble with your iPod? Simply updating your iTunes and iPod software often resolves the issue [especially if you're trying to sync your iPod-capable cell phone to iTunes --DT].
My iPod doesn't respond, won't power on, or the display remains blank
If your iPod doesn't respond, is "frozen", won't turn on, or nothing appears on the LCD screen check for these possible causes:
•The Hold switch may be on. Check the Hold switch to make sure it's not in the locked position. Unlock it, and try using iPod again.
Tip: Even if the Hold switch is already in the unlocked position, it's sometimes helpful to toggle it so it's locked and back again.
• Your iPod may need to be reset. Here are the steps needed. Resetting your iPod does not affect your music or data files.
• Your iPod's battery may not be charged. Plug your iPod in, wait for a moment, press a button to turn it on, and check the screen. Here are some easy steps to get the most out of your battery. Note: In a fully discharged state, some iPod models may not be recognized by the computer. Click here for information.
Songs do not transfer to my iPod
Following an iTunes download songs do not copy to your iPod. Your iPod requires a specific or later version of iPod software. Use iTunes 7 or whatever other version of iTunes you have to determine if an update is required.
My iPod has a folder icon with an exclamation point
Some iPod models require a specific or later version of iPod software. Try updating or restoring iPod. If you still see the exclamation point, try these additional troubleshooting tips. If you see a sad iPod icon with an exclamation point, see this article.
My iPod doesn't appear in iTunes or on the desktop
Several things could keep iPod from appearing in iTunes or on the desktop when you connect it to your computer. For Mac, find an answer here. For Windows PC customers, try these solutions.
My iPod says "Do not disconnect" on the screen
The "Do not disconnect" screen is normal. Learn more about the disconnect screens.
My headphones don't work
If your iPod's headphones don't work or have static or garbled audio, try connecting them to any other 3.5 mm stereo headphone jack, like the one on your computer. If the issue with the headphones persists, replace them. For an iPod under warranty, get them here. Otherwise, check out the cool headphones at the Apple Store. If the issue appears to be with the iPod, try a reset. If that doesn't work, then restore iPod with the latest iPod software using iTunes 7 or later.
How can I get my iPod serviced
It's easy! Complete the iPod service request form to receive service for your iPod or accessory. If your iPod requires warranty service, Apple will send you a prepaid shipping box you should use to send your iPod to Apple's repair center.
What happens when an iPod is serviced?
iPod equipment sent in for service is replaced with functionally equivalent new, used, or refurbished iPod equipment. Service is processed through AppleCare's direct mail-in system. You will not receive the same iPod that was sent in for service. If your original iPod was personalized by Apple, your replacement iPod will be automatically personalized with the same text.
How much will my in-warranty service be?
Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase (date of purchase). If you have purchased the AppleCare Protection Plan for iPod, there will be no shipping and handling fee. A $29.95 shipping and handling fee will apply to all warranty repairs performed six months after date of purchase.
What about out-of-warranty service?
If service for your iPod is not covered by Apple's warranty or the AppleCare Protection Plan for iPod, Apple offers other options. If your iPod requires service because the battery's ability to hold an electrical charge has diminished, in the United States, Apple will replace your iPod for a service fee of $59, plus $6.95 shipping. If your iPod requires service for other issues (except accidental or misuse damage), in the United States, Apple will replace it for a service fee of $249, plus $6.95 shipping.
Will the data on my iPod be preserved?
No. Songs and files will not be transferred to your replacement iPod. Make sure to back up important files, and to remove all data from your iPod before sending it to Apple. Apple is not responsible for any data sent to it in connection with service.
Information like this and more can be found in the iPod service FAQ and iPod out-of-warranty Battery Replacement Program FAQ.
The article from which I have excerpted is © 2006 by Apple Computer and can be found here.
More Useful iPod, Sony PSP and MP3 Player Help Articles:
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Reader Comments To Date: 313
I have an iPod touch 4th gen. The headphone jack broke and is stuck in the phonejack. How do I get it out or fix my problem?
my ipod touch is on the blank black screan with the loading wheel it wont turn off or anything please HELP ME!!!!
my ipod got a little damp a few days ago and hasent worked since, it only switches on the back light with a plain black background and does nothing else, i have tried to reset it manually numerous times and the computer has problems reconising it and even when it does i still cant access the data on the ipod you know of any solutions to this problem
I goy my ipod nano last year and it hasa not started for the past couple of days since i charged it for two days staright how can i fix it? Let me know!
my ipod's screen has gone blank, when I touch the controls the back light comes on but no info display on the screen. I can't search for artists without guessing.
I tried to reset the device, including reseting to factory settings still it always fails to fix itself. Besides that the ipod functions perfect.
My iPod Classic 80g won't upload more than 8gigs of music. Is there any way to fix it?
Ryan, Lustrum, Dave, etc, when your iPod starts being weird, the best bet is to hook it up to your computer and "Restore" it. You usually have to then recopy all your music, videos, etc., but it does fix things and reset the iPod system for proper functionality.
Thank you! This article saved me a great deal or frustration and heartache. I thought my iTouch was deader than dead, but after reading about resetting it, I'm happily listening to my tunes and podcasts worry free!
my ipod charges but then the charge drops after like 10 minutes and dies how do i fix it
its an old black and white 20gb
My Ipod does not work. It keeps showing a white screen with the message "ok to disconnect" every time i turn it on. I went into diagnostics mode and it passed all test except the HP dectect test where it shows a "0" and won't let me continue. Please help
uqhhh.....my ipod won't work..what do i do? every time i try to charqe it, it just keeps qoinq on and off and on and off nd its not workinq...even when i connect it to the computer it doesn't work..uqqqqhhhhh:@:@:@:@:@:@
can ipods be fixed if a battery and a triangle with a exclamatinon mark while saying "please wait charging "but nothing happens
how do i fix my ipod if its locked and i dont remember the code and it says the itunes is disconnected
My mp3 player hold button keep flahing and it want let me listen to my music and I flip the hold button and it still will not let me do anything...I only had it 2 month, common nowwwwww. fixed it or I will bitch a whole lot
HELP!my ipod nano isnt working properly as it got wet in the rain. Everything works like the music and videos but theres like big black circle on the screen . I can only see the normal viewing of my ipod on the corners of the screen. its really annoying me! can it be fixed? please help
my ipod touch keeps exiting out of everything im on and its really staring to bother me even after i shut it down or reboot it, it still wont stop exiting out of everything and sometimes it starts up by its self i dont no what to do can anyone help me
oh thanks so much i miss my ipad so much now i havet with me thanks so much
Well my iPod (the nano the one with the camra) won't play with headphones it doesn't matter what kind it won't play. It will play out loud and everything but when I put earphones in the song keeps playing but no sound what so ever will come out. I need help please please I miss my baby.
Hiya My Ipod Touch 4 Wont Play Music Or Charge On Its Ipod Dock Does Anyone Know What Is Wrong With It
my ipod touch (no camera) wont connect to my docking station(Sony). i have to hold it down then it connects when i let go of it it disconnects. Then later on my screen went black and i couldnt see that well, my brightness is turned on full. I went on to safari on my ipod to look up why it doesnt work, i've tried everything. Will i have to go to the Apple store?
plzzzz can u help my mum will kmill me if she finds out i broke my ipod!!!! what happened was i must have dropped my ipod and then there was a crack in the screen and then its all different blobs of colours. How would i fix it???
okay i got my i pod touch 3rd generation last christmas and the charger slot for it broke how much would it cost for apple to fix?
So my ipod touch 3G..well upgraded to 4G .. the touch screen will not work.. I turn it on but the unlock slide thing wont move when I slide my finger over it. I tried everything, rebooting it, restoring it, i can't power it off because the power off slide wont respond to my finger... what do I do?
hi. yesterday i was on my ipod touch (ive hAD it for about 3 years)and it died. so i pluged it in to my dock to chaarge it. afew hours later i went to see how far along to being done it wass and the screen was only white. and when i pushed the home button it would light up and the top button would turn it off like mornal. and when i go to unlock it it mskes all the noises it normally does but still no regular screen. and now the screen when its locked has a glow and it still isnt off all the way but then tou push the homw button it stiull turns white. i need help. again this waaas the first ipod toouch released so its a good 3 years old and i use it aboput everydAY. HELP PPLEASE!!!!!!!!!!!!!!!!!!
umm ok soo my sister brought an ipod for christmas and now on may 1 is wont turn on at all and my ipod is NEWW ive never dropped it its neww sooo i dont what to doo HELPP!!!!!!!
when i turn my ipod on the light is very low and i put the brightness up or down it doesnt change whats wrong with it???????????
i have a 5th gen ipod nano and i left it outside and it was rained on it worked fine for about 8 hours then the screen went totally white and it won't change please help
Hi, my daughter has blocked her i pod by putting the wrong pin number in so many times. does any one know how to unblock it please. thank you.
My ipod was updated and I came back to look at my music, and it was gone, and then when I clicked on the song, I found Chris Brown's Album Cover on the Summer Set's song Chelsea..which I don't know why, and it make's me SO mad! How do I get it off? Please help.
Kylee, you're going to have to fix that in iTunes on your computer, then resync your iPod.
MY 160 GB IPOD VIDEO IS LOCKED-- THE SCREEN HAS A CIRCLE WITH A RED X IN THE MIDDLE OF IT..WHAT COULD THAT BE AND HOW DO I FIX IT
the white part on the top of my ipod nano broke off and its locked and i cant unlock it. can anybody help with this???
The usb port in my ipod got messed up now I can't put songs on it. What do I have to do to get it fixed
i accedentily left my ipod nano 4th generation out in the rain and now it plays music and shows the song title but the pause/play, fastforward , menu and rewind buttons wont work. how do i fix this? i would appreciate an answer
i put in rice and it turns on now but i cant play meusic what do i do?
well i was playing a game of dirt bike and out of no where the light just turns low u hardly cant see anything i went to settings and put brightness and it is all the way help me plzz
my screen light is broken will apple fix it?
Hi, i have a problem with my ipod touche 3 i tried to reset it on the ipod in the settings but my computer can't see it in itunes and on my computer.
when i open it, it open normali but it stop at the aapple and nothing else.
Wow, look at all the people with problems with their ipods...... HOW SCARY !
Crappy technology !!
um hi , i got my iPod touch wet. Everything works perfectly it's just that the brightness of my iPod isn't working anymore. It's just really dark and the brightness is all the way.
my china i pod is hanged , when i turn on it , it shows only one wallpaper,
my ipod shuffle 4th generation wont play music videos as audio on my playlists they dont transfer to the ipod
after i reset my ipod touch , it say want to wait 1 hour, but i already wait hole day it's doesnt got any respone. what can i do?
ok i've been charging my ipod nano 4g for a bit but
all its showing me is a blank black screen and i tryed pressing the middle button to reset but its still no working i dont understand ?? but the i just remebered that i plugged it in while the computer was starting but thats when the blank screen started
Does any one know how much is to repare an iPod touch 2nd generation I drop it n the screen is crake
hi my ipod touch will not respond when i tur it on it has a USB Cord a arrow and the itunes symbol how do i fix this !!!!
Hello, i have the ipod nano 5th generation
and my ipod's pause/play button doesn't seem to be working anymore
i've tried restarting it but it doesn't have any affect, and the rest of the click wheel works fine, just it won't pause/play my music and it also won't shut off.
I heard that putting a new click wheel may help fix the problem but i'm not sure.
Hello. I have the ipod nano 2nd generation. It worked fine and then one day the screen froze, I pressed the menu/play-pause button, it re-booted and still froze on the same song selection it was on, tried it a few more times and it ended up going to the menu screen. It wouldn't even let me scroll. I let the charge end and then re-charged it; same thing. Out of frustration I hadn't messed with it for a while. I have VERY RECENTLY tried trouble-shooting again. It will charge and I get the menu screen but now won't even let me re-boot it. I pressed the buttons simultaneously and nothing. I've even switched the lock button back and forth a few times and tried re-booting it, still nothing and still won't let me scroll. I tried connecting to the computer via usb and all it says is "do not disconnect" with the circle and slash symbol, can't even sync or download songs. It is an older ipod nano, could it be the battery needs replaced or if the battery was faulty would it even power on? Has a faulty battery been known to affect the funtionality of an ipod? Or does it sound like the circuit boards need replaced. I AM EXTREMELY FRUSTRATED!!! Hope to hear from you soon. Thanks for reading and for your time.
I have a 2nd generation ipod touch 16GB. It works except the touch screen does not respond for about a half inch of the left side. We have already replaced the digitizer. What are other explantations for this? There are no scratches on the front and the back has just scuff wear on it from sitting. Everything else works just fine on it.
uhh i may have got some water on my ipod, but whn i came home from seeing what was wrong with it, i charged it and it worked but now today, the screen's Backlight is off, but still works
How are you?
What do you usually do with a ipod touch 2nd gen if it has a broken logic boards?
Can you repair it? or can you repair the logic boards?
Um, how do you know the logic board is broken, Brandon? If that is the case -- or even if it's something else -- I would take it into the local Apple Store and see what they advise. Probably, though, they'll just say "time for a new one", which might be the case. If you do need to buy a new one, do check the refurbished iPods through the Apple online store (go to store.apple.com then search on that page for the "Refurb" link)
I can't access my apps, or connect to WiFi (even though WiFi is working) on my iPod Touch 3rd generation. Before I rebooted, it said "not connected." Then, I rebooted (twice), and now it says "No WiFi." What's wrong?? Thank you!!
my nano ipods on/off button is not working what should i do for that?
Hi buddy, I have a problem with my iPod touch 4th Gen, recently it has no sound!!! Yes, the main and vivid feature!! I just can hear the sounds from "settings---->sounds" but I can't hear anything from the musics, movies that I always used! It just has sounds sometime that I connect it to my laptop (syncing with iTunes) and such irregular times that I have no idea about! Everything which were audible before, it is not now! I read forums and some people said that it is because of the hot weather, so it will be fixed by putting it in the freezer !!! and some other guys told to install "sdsettings" from Cydia and it will temporarily become alright! I don't have any other idea about the problem, I just ask u to help me ... Thnx, Regards
I was downloading a video from my ipod touch with camera onto facebook. I locked my ipod just to save battery when it was downloading and when i went to unlock it i heard a pop and the screen went black. I dont no what happend i cant tell my parents its broken I have already gone through 4 ipod this year how do i fix it?
Hi! Yesterday, I spilled water on my iPod. Yesterday, it worked but the screen was very very dim. Once I got home I put it in a bag of rice for 24 hours (as it said online). Now today, I took it out of the bag and at first it wouldn't turn on but once it did it was still very dim. I've tried going into the brightness setting just to make sure that it was all the way up and even when it was it made no difference. I was just wondering if there is anything I can do to make the screen brighter or is it damaged for good.
my ipod went throught the wash it wont turn on or come up on my computer what do i do
Classic solution is to bury it in uncooked rice, which can suck moisture out. Failing that (and it works occasionally at best) you might just need a new one. Sorry!
I checked out a lot of other sites already about my Ipod touch nano. The thing is that I tried everything that they said to do, but it won't play my songs and when I try to make it go back to the main screen it flickers. What do I have to do to make it back to the way it was?
hi dude..., i have a ipod touch 4g, when i try to update my pod the software is getting downloaded and then some error message is displayed at the completion of the download. Do i have to restore it??? if i restore it after backing it up will the progress in the game will be lost or will it remain same???? i would be most pleased if you help... thanks buddy....
hi... i tried even restoring it but at the end of download an error message is shown " your network connection timed out" i tried it several times but same error comes again and again... my internet connection is alright perfectly... what should i do??? pls help...
for some reason my ipod wont let me unlock it . the problem is that when it turns on, the screen shows a sign that says error 40. pleaaaaase help
ok my ipod tocuh wont turn on or charge or go to itunes idk wat to do my ipod has over heated befroe so shud i just leave it for like 2 days like i did last time ? like its not turning one or anything and im scared cux my ipod is like my baby i cant reset it cux i have all my games and plus its not going to itunes anyways so HELP!
my ipod went blank 2 days ado after chargeing it for a day i can hear the music but there is just a blank bright screen i dont know what to do.
My ipod touch 4gen wont charge with my wall charger. Although it is ok to charge through computer, my wall charger dosent work properly. It only charges at these really wierd angles and it says charging is not supported with this accessory!? Plz help!!! Id ont want to turn my ipod in again after the old ones battery expanded
Hey, i had a different problem with my ipod touch i haven’t had it for that long either and then it started saying i had 2 download a new itunes after i had been using another one for all this time. But when i did that it started saying that one of my song files wasn’t there so i just decided to delete the song. After that it started saying update your ipod and when i said no it came up with error so then i decided to say yes and then it turned its self off then restarted and came up with the apple sign but with a loading bar under it right after that it froze and then it said it wasn’t connected to my computer anymore even tho it was. I don’t know what 2 do somebody PLZ HELP!!!! and the ipod is a ipod touch 32GB no camera.
i have the iPod Touch 4th generation and when i plug in my iPod to sync, all of my photos go into my computer "picture" folder but when i click on it to upload pics onto facebook, the pictures have an error uploading and the little folders for a group of photos from my iPod don't show which pic it is. it's just BLANK. please help
My wife has an iPod Classic 30GB 5th generation and I can't get it to restore. I have tried the instructions for a hard reset(not sure if I am doing that correct) and tried the restore on iTunes. When doing it on iTunes it goes through the motions but at the end it says"The iPod "iPod" could not be restored. An unknown error occured (1439). Is there anything anyone can tell me to try and get it restored or last resort a place to send it to for repair and how much it cost? Thanks for any help. Doug email@example.com
:(, I'm wondering if you have your pictures in the wrong format for the iPod? What size are they, and are they JPG or PNG?
Doug, I'd take the iPod and, if possible, your computer into the Apple Store and ask one of their "geniuses" to help out. They can diagnose a lot of things that are hard to figure out here in the virtual world. Good luck!
Dave, there were no pictures on it just music and it is a PC format not Apple/
I have an ipod touch 8gb, i recently downloaded a couple of MP3 songs into my itunes and synced it to my ipod. Now when i connect my Ipod to my stereo, the screens says "accessory connected" and i cannot flip through any songs using the ipod.
I have deleted the mp3 songs and reset the ipod however it still says accessory connected.
Do you have any ideas how i can fix this?
My Ipod touch will not let me play the games I have purchased from apps. I have played it for a week and now when I press the game on the screen it pops up like it is going to play then it closes the game and returns back to the main apple screen.
Please please help
My ipod keeps telling me to restore in i tunes, when i do i get error 1439 tried resetting and everything else but still no luck. Help
I've had a iPod touch for 2 months now and it has a big crack in the screen and when i turn it on it will go white, do you know how i can fix it without going to a shop
Hie i hav a problem with my apple ipod i lock it and dnt knw e cord 2 unlock and b4 it used 2 freeze help me pliz i love it 2 much it was a present pliz
I have an 80gb i pod and it wont turn on even when plugged up I listened to it just last night and now it is off and wont turn on.
Hi Taylor,i hav a problem with my 30GB ipod.i did not eject it before removin it from d system.and hav nt been able 2 boot it.it does nt come up on my desktop
i just had my ipod touch 4th gen jailbroke and when i restarted it, only the white apple logo appears and my laptop can't also recognize it. i've tried to 'hard restore' it as i've read that it may help but it still won't work. what should i do? please do send me an email if there's any solution that you can suggest me at firstname.lastname@example.org. thank you.
My Ipod shows an image telling me to connect to itunes. When i do it say i cant connect it because i need to put my pass code in but i can't. How do i fix it??
I plugged my ipod into my computer and it connected just fine but as i tried to disconnect it, it wouldnt disconnect even if the cord comes out or anything happens it stays on the connected screen.
i have a black to the front an silver to the back ipod that brings up a website every time i try turning it on.what do i do people..?
My iPod touch (4th generation) has been having a blank white screen for almost a full day and I have tried to reset and restore it, but nothing seems to be working. Is there anything else I could do to fix it?
SO, My iPod touch 3rd generation fell in the toilet, & i immersed it in a bag of rice for 2 days, and nothing happened, but now i hooked it up to the computer and it sync-ed but the screen doesnt work, i can still play music on it (on the built in speaker, through headphones, and on a docking station) BUT the only problem is that the screen is all white, and sometimes purple and gray with vertical lines everywhere....is there any way that can be fixed?
When i try to charge my ipod touch 4th generation a random apple symbol pops up on it!! and it does not open any files what do i do???
Hellppp me please my iPod is locked and also disabled for over two million minutes if I have let friends borrow my iPod so I'm not sure whats the last computer it was sync on if I take it to an apple store will they unlock it for
i do a hard reset on my ipod
and it goes straight to a screen with just a lock
wont let me go anywhere else
the ipod is an ipod classic 160 gb
please write back thanks!
When I go on my I pod Touch it works fine until i got to my music and when i press the symbol it goes to it but i cant press the play button or anything it wont turn the music on no matter how many times i touch the play triangle thing or to shuffle or switch songs its like it frozen!!!! Help
I have replaced my screen and everything is in correctly but I have a white screen instead of the screen that i am sopost to have. What should I do?
Is there any software to fix the static sound on my ipod classic 120GBs that comes after downloading CDs into itunes?
my ipod will not let me download apps and music what do i do tp get it to download stuff?
Whenever i charge my ipod it shows that it's charging but when i take it out it dies 2-3 minutes later. No matter how long i charge it for it dies 2-3 minutes later. Help.
Randomly when i use my ipod (battery displays full or charged) the ipod randomly turns off. i try to turn it on and it displays the battery dead symbol. i put it on charge and it still displays battery dead symbol. it may be on charge for days and still wont charge.
Typically i tried hitting it etc and it randomly turns on. however it will randomly shut off.
I recently got my new ipod touch 5th gen. wet on accident it worked fine for awhile and now it won't work ive tried to charge it many times and it still won't come on I have even plugged it into my computer and nothing. Should I put it in rice? does that even work? I'm at a loss and I need my ipod! any suggestions????
i have an ipod touch without the camera and my clumsey self dropped it and it will say plug in but then it just stays on the little apple?
I have a 80gb ipod classic. It has quit shuffling my songs.it will just continue to play a song over again unless i change it myself. I have had it for 5 years.
i have an ipod classic 80GB 5th genereation it has fallen from the height of 4 feets now when i am trying to on it it says very low battery though befare it had a fall its battery was full n also when i m trying to charge it is displays www.apple.com/support/ipod & clicker sound comes.
please help i have an amazing collection of 70GB of some rare and not so common music in it. i don'y have any backup as i had to format my laptop . :-(
my iPod wont turn on or do anything it has a cracked screen badly and the charger doesn't help either my model is a128 and i had a bunch of photos and songs please help:(
I got water on my iPod a few days ago, dried it off, it was fine. I put it in the charger and went to bed. When I got up in the morning, there were three white lines on my iPod. Will they go away or do I need to get a new iPod? I got mine for free a few years ago and they make them different so it will inconvience me to get a new one. please help!
I do have a lot to say, and questions of my own for that matter, but first I'd like to say thank you, Dave, for all your helpful information by
buying you a cup of coffee!||
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