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How do I fix my Apple iPod: It's busted?Do any of the following describe a problem you're having with your iPod? My iPod nano won't power on! My iPod mini won't shut down or is frozen! I can't get songs to transfer from iTunes to my iPod! My iPod doesn't show up in iTunes at all? My Apple earbuds or headphones don't work with my iPod shuffle? Or is something else wrong and you just figure it's time to send your baby, your formerly favorite gadget, in to service? Apple just released a very useful troubleshooting guide to the iPod (called iPod Troubleshooting Basics) and I thought it would be a useful reference to also make excerpts of this article available here at AskDaveTaylor too: Having trouble with your iPod? Simply updating your iTunes and iPod software often resolves the issue [especially if you're trying to sync your iPod-capable cell phone to iTunes --DT]. My iPod doesn't respond, won't power on, or the display remains blank If your iPod doesn't respond, is "frozen", won't turn on, or nothing appears on the LCD screen check for these possible causes: •The Hold switch may be on. Check the Hold switch to make sure it's not in the locked position. Unlock it, and try using iPod again. • Your iPod may need to be reset. Here are the steps needed. Resetting your iPod does not affect your music or data files. • Your iPod's battery may not be charged. Plug your iPod in, wait for a moment, press a button to turn it on, and check the screen. Here are some easy steps to get the most out of your battery. Note: In a fully discharged state, some iPod models may not be recognized by the computer. Click here for information. Songs do not transfer to my iPod Following an iTunes download songs do not copy to your iPod. Your iPod requires a specific or later version of iPod software. Use iTunes 7 or whatever other version of iTunes you have to determine if an update is required. My iPod has a folder icon with an exclamation point Some iPod models require a specific or later version of iPod software. Try updating or restoring iPod. If you still see the exclamation point, try these additional troubleshooting tips. If you see a sad iPod icon with an exclamation point, see this article. My iPod doesn't appear in iTunes or on the desktop Several things could keep iPod from appearing in iTunes or on the desktop when you connect it to your computer. For Mac, find an answer here. For Windows PC customers, try these solutions. My iPod says "Do not disconnect" on the screen The "Do not disconnect" screen is normal. Learn more about the disconnect screens. My headphones don't work If your iPod's headphones don't work or have static or garbled audio, try connecting them to any other 3.5 mm stereo headphone jack, like the one on your computer. If the issue with the headphones persists, replace them. For an iPod under warranty, get them here. Otherwise, check out the cool headphones at the Apple Store. If the issue appears to be with the iPod, try a reset. If that doesn't work, then restore iPod with the latest iPod software using iTunes 7 or later. How can I get my iPod serviced It's easy! Complete the iPod service request form to receive service for your iPod or accessory. If your iPod requires warranty service, Apple will send you a prepaid shipping box you should use to send your iPod to Apple's repair center. What happens when an iPod is serviced? iPod equipment sent in for service is replaced with functionally equivalent new, used, or refurbished iPod equipment. Service is processed through AppleCare's direct mail-in system. You will not receive the same iPod that was sent in for service. If your original iPod was personalized by Apple, your replacement iPod will be automatically personalized with the same text. How much will my in-warranty service be? Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase (date of purchase). If you have purchased the AppleCare Protection Plan for iPod, there will be no shipping and handling fee. A $29.95 shipping and handling fee will apply to all warranty repairs performed six months after date of purchase. What about out-of-warranty service? If service for your iPod is not covered by Apple's warranty or the AppleCare Protection Plan for iPod, Apple offers other options. If your iPod requires service because the battery's ability to hold an electrical charge has diminished, in the United States, Apple will replace your iPod for a service fee of $59, plus $6.95 shipping. If your iPod requires service for other issues (except accidental or misuse damage), in the United States, Apple will replace it for a service fee of $249, plus $6.95 shipping. Will the data on my iPod be preserved? No. Songs and files will not be transferred to your replacement iPod. Make sure to back up important files, and to remove all data from your iPod before sending it to Apple. Apple is not responsible for any data sent to it in connection with service. Information like this and more can be found in the iPod service FAQ and iPod out-of-warranty Battery Replacement Program FAQ. The article from which I have excerpted is © 2006 by Apple Computer and can be found here.
Categorized:
iPod, Sony PSP and MP3 Player Help
(Article 6921,
Written by Dave Taylor)
Tagged: apple ipod, apple itunes, ipod mini, ipod nano, ipod shuffle Previous: How do I add a Yahoo search box to my site? Next: Did I just get a MySpace phishing attempt? Subscribe!
I love you Dave Taylor Posted by: heids at March 28, 2007 3:50 PMI have had an iPod Nano for nearly a year. Four days ago, the screen went blank; everything works (i.e., it charges normally, the click is audible when you touch the wheel, the music plays, the unit shows up at the right time in iTunes, and the backlight comes on when it is supposed to come on), but the display is completely blank. So, it's impossible to see a menu or anything. Any suggestions on how I might be able to fix this short of sending it off to Apple for service (and paying their fee)? Posted by: Phil at May 30, 2007 4:26 PMevery time i try to listen to music on my ipod it just skips through all the songs really quickly n it doesnt play anything... how do i fix it Posted by: kameron at June 5, 2007 1:21 PMMy Ipod Is Locked And Whenever I Try And Put Songs Into My Songs In My Libray I Cant As It Is Locked. HelP! Posted by: Chelsea at June 26, 2007 1:11 PMI had to replace my hard drive and now I am unable to get my iPod shuffle to work. I have run the cd but when I click on the iTunes icon it states "The file iTunes Library .iTl cannot be read because it was created by a newer version of iTunes". I would appreciate any assistance you could provide to correct this problem. Thanking you inadvance. Jim Thomas Posted by: James Thomas at July 23, 2007 12:16 PMI have had an iPod Nano for nearly a year. Four days ago, the screen went blank; everything works (i.e., it charges normally, the click is audible when you touch the wheel, the music plays, the unit shows up at the right time in iTunes, and the backlight comes on when it is supposed to come on), but the display is completely blank. So, it's impossible to see a menu or anything. Any suggestions on how I might be able to fix this short of sending it off to Apple for service (and paying their fee)? Posted by: Anthony at August 2, 2007 9:33 PMmy ipod shows lines on the screen and it isnt working help MY IPOD NANO IS SAYING ITS LOCKED AND IT ISINT WHAT CAN I DO? Posted by: LESLEY at August 19, 2007 7:14 PMUmm, hi. My iPod Nano was put in the wash with a pair of jeans by my mom. My Nano hasn't been the same since then. It works and everything, but the top of the Nano comes off and stuff. It won't get back in. I bought it less then a year ago, do you think I can send it for servicing? It's really annoying. I would appreciate a response. Thanks! Posted by: Saugata at September 1, 2007 1:36 PMHi. My husband washed my ipod and now it doesnt work. it wont hold a charge, and it rarely ever connects to the computer. The screen goes blank, and sometimes the music wont play. how do i fix this? Posted by: Crystal at October 15, 2007 8:48 AMi got water on my ipod and its still works fine but it wont charge, can you tell me if it is unfixable, my warenty has ran out Posted by: tyler at November 7, 2007 7:38 PMmy ipod turns on and it shows your main menu screen but when you try to pick something out of the list nothing seems to work, i mean nothing , no clicking sound or movement can you please help me,all i get is a picture of the main menu Posted by: chazz at December 6, 2007 3:51 PMI have a Apple Ipod Nano first genration. When I go to plug it in, it wont power on at all the switch is not on hold or anything. Any ideas as to why? Posted by: Janie at December 8, 2007 9:47 AMHi my son's 30G video ipod wont work it was flashing some sort of symbol, I think it was saying very low battery, my son said it looked like the icon was a man with glasses on. Does this make any sense? Thanks for your help, My Ipod just skips through every thing and won't play anything. this happened after being plugged into a kensingto speaker dock. Help!!!!!!!!!!!!!!!!!!!! B.P. Posted by: Brian at December 25, 2007 11:28 AMMy ipod shuffle was washed. It is recognized by Itunes, but isn't holding a charge. Posted by: Davi Westcott at December 28, 2007 7:35 PMi had my ipod nano for a year it has been working fine yesturday but today when i played a song it didnt play and i tried another song and it still didnt play how can i get the songs to play!!! I got my ipod touch slightly wet and now every time i type in my code it puts in too many numbers and i keep getting locked out. How do i fix this? Posted by: Elizabeth at February 10, 2008 8:11 PMhey! i've had my ipod nano for just over a year amd my screen doesn't work. all i get is a white light but i can still listen to music. it's really annoying as sometimes i can't see what i'm listening to or what playlist i'm on. HELP! Posted by: Loz at February 22, 2008 1:28 PMplease help me!... My IPOD Nano was washed in the washing machine. At First it worked perfectly. Last night I turned it off with a fully charged battery. The next morning when I tried turning it on it wouldn't respond. Its not on hold and I can charge it when I try. Why did it suddenly break? Can it be fixed or do I need a new one? Please Help! Posted by: Paul at March 1, 2008 12:04 PMI have had an iPod Nano for nearly a year. Four days ago, the screen went blank; everything works (i.e., it charges normally, the click is audible when you touch the wheel, the music plays, the unit shows up at the right time in iTunes, and the backlight comes on when it is supposed to come on), but the display is completely blank. So, it's impossible to see a menu or anything. Any suggestions on how I might be able to fix this short of sending it off to Apple for service (and paying their fee)? Hi I have a brand new ipod nano and a new windows vista laptop. I have downloaded songs on to my ipod with no problems but when it comes to disconnecting the ipod the screen goes blank and the ipod dies. The battery states that its fully charged! Any advice? Thanks Posted by: Beth Rawson at March 9, 2008 11:48 AMWhen I try to select a song that I want to listen to, it selects it but then immediately skips through my playlist. PLEASSSEE HELP!! Posted by: Brittany at March 24, 2008 6:36 PMmy ipod just recently stopped working. i was listening to music and doing work..it works and all, adds music, and charges.. less then an hour ago it stopped playing. WHAT DO I DO???????? Posted by: sanmigan at April 3, 2008 9:44 PMhi i have had my ipod 5 th gen for over an year ,then suddenly now the audio doesnt work well i can only hear the dound from one earbud...i have replaced the earbud but the probelm still continues ,i tried it with the computer and it works perfectly fine but not the ipod I need help. I don't know what happened because my ipod has never had a problem, but this morning when I took it out of my purse the screen was frozen. It was on the menu and it won't move. I checked to see if it was on my hold but it wasn't. I know the battery was fully charged. But the battery sign on the upper right hand corner of the screen shows the sign that the ipod is currently charging, although it is not plugged in. I have tried fixing it, but nothing is working. I can't even turn it off. Please help. Posted by: Amber Roach at June 9, 2008 12:15 PMI was "pwning" my ipod touch everything was going fine then it went black for like 10 minutes and now nothing works cannot connect to itunes cannot hard restart NOTHING WORKS HELP!!!!1 Posted by: cdy at June 19, 2008 9:09 AMthank you very much for all the links on your web site so i could fix my ipod. Posted by: adam at July 7, 2008 5:01 AMOmg my ipod nano 3rd generation i got from a friend the screen is blank but it charges i can listen to music but i cant see any thing help i need the ipod Posted by: Logan at July 11, 2008 9:20 PMi have apple ipod(midrex).and i not used more than 2monts ,and now i c't remember the cod,what i must to make.plz help me Posted by: ana at July 12, 2008 9:01 PMi accidently droped my ipod in water, and the top of it were the hold button is missing since the longest, at first it did work but then it went dead and i cant seem 2 get it 2 charge it wont even turn on, and when i connect it to itunes i doesnt even seem to connect to itunes, could i fix it? if so how?? When I try to select a song that I want to listen to, it selects it but then immediately skips through my playlist. If anyone can help me with anything, please do. I have had this Ipod about a year and 3 months. This isn't a major problem, but it does bug me. Sometimes, the ipod won't turn off when I am done listening to it. Also, when this happens, I have to click the menu button twice to get to the main menu. Has an Ipod ever done that to you before? The main problem now for me is I let my brother borrow my 30GB Ipod classic, and he let it get to the point to where it died. I thought, hey, I could just let it charge all night on my dock, and it will work in the morning. But it didn't. All it does is say 'Please wait, very low battery' and then just occasionally keeps flashing and has a little sad face and says www.apple.com/support/ipod. I have been there a couple of times, and it doesn't help at all. If there is anything you can help me with, I will worship the keyboard you type with!!!! I have absolutely no idea what is going on. -Sara Posted by: Sara at September 1, 2008 11:00 AMMy ipod nano 3rd generation is a week old, and bought brand new, and it just started having problems yesterday and today, i can scroll through things but whenever i click on a song it freezes, and it wont play any of my songs. i don't know what is wrong with it so please help me. Posted by: Cindy at September 4, 2008 9:49 PMi have a 30gb ipod classic and the screen has a ipod with a sad face a battery with a cirle with a slach in it help and does not appear itune help Posted by: herlinda at September 27, 2008 11:06 PMmy ipod nano isn't frozen. Hi I have a 30gb ipod with a faulty earphone socket how can i get it apart so i can resolder the socket.Iam an electronics tech in the tv hi-fi field. regards Help neded 8gb 3rd gen nano, got wet dried out in bag of rice everything working can see screen but no back light tried reset nothing backlight menu is on just no back light can you advise thankyou Posted by: youlldoshell at October 16, 2008 1:38 PMMy IPod just shut down while I was listening to it, and it won't start back up no matter what I try. A friend of mine has an old 2003 model iPod...and it keeps showing him a file with an exclamation mark on it...his iPod won't respond to anything...is it fixable? Posted by: catie at November 4, 2008 2:18 PMi have an ipod mp3 player, it has mp3 files, but it is not playing, I suspect that the software has been deleted. plz help me. I washed my duaghters Ipod and now it is full of water. What can I do to dry it out? And will it work again? Posted by: Carrie at November 26, 2008 10:59 AMdave,my ipod fell and its not working ...it displaying X...how can i fix that Posted by: kenneth montain at November 27, 2008 2:26 PMI have a ipod touch and i found it actually well it was fully charged when i found it and i toyed ariund with it for awhile and now the battery has died! when i press the power button on the ipod touch it just says that it needs to be charged and i dont have a charger because i found it the screen looked a little dirty so i took a wet peice of tissue and i wiped the screen maybe four or five times and a few minutes later when i press the power button again nothing shows up not even the screen that says it need to be charged i dont know if its completly dead to the point where nothing will ever show up or if i damaged the screen by wiping it down three or four times with that wet peice of tissue SOMEBODY PLEASE HELP I WAS HOPING TO KEEP THE IPOD TOUCH!!!!!...and get a charger for it! does anyone know what's wrong??? Posted by: Ayanna at November 30, 2008 9:43 AMtheres no volume when viewing a video but theres volume when listening to music Posted by: cherrie at December 11, 2008 6:17 PMmy ipod nano doesn't turn on or show anything on the screen ever, and doesn'tshow up computers when i plug it in, and when it is in the charger it just makes a funny noise nad doesn't do anything besides make the annoying noise. Posted by: .... at December 22, 2008 12:01 AMhi. my ipod nano was charging and when i took it off the charger the screen said connected. i dont know what to do i just got it for christmas Posted by: prescott goodman at December 30, 2008 9:13 PMI have a problem too, i have an ipod that got in water and isent it to apple but they dont cover so what do i do now?
Hey! So I recently got my iPod Nano for Christmas a week ago. I've been told it was bought off of Amazon.com and they bought it refurbished. It worked fine for a week and one day I touched it and it didn't even turn on. I plugged it in to the computer and when I took it out, the screen went completely blank. Everything works (it plays music, it clicks when you touch the wheel, ect.) the only problem is the screen... Any help? Posted by: Hillary at January 5, 2009 8:02 PMSo i turned my ipod on and the screen was white with tiny little scattered colored bars. then the top of the screen had a black area and looked like it had little cracks on it. My ipod was not cracked because right after i found that out i checked it. my music still plays and everything. just the screen got screwed up. There was no water damage done to it or anything so i don't know what happened! Posted by: Jenal Patel at January 26, 2009 5:56 PMmy bottons on my ipod wont work Posted by: luke at February 6, 2009 4:07 PMMy 125 gb ipod classic, wont turn on, i tried the hold center and menu thing. hi there, my daughter 80gb ipod wont work, she went to put it on my pc to recharge it, and nothing, the screen is blank! i tried leaving it for a couple days to let the battery drain right out then connecting to my pc to recharge, which i left for almost 12hrs, but still nothing. Tried resetting, and still nothing, can u please help? Posted by: Helen at March 8, 2009 3:59 PMok well my ipod was working fine and then it just turned white screened. it still plays music fine but i cant see what im playing. if i tilt it at a certain angle i can barely make out what is playing. how do i fix this? i have try to reset it and to restore it on the computer but it still isnt working. Posted by: Jon Brouwer at March 9, 2009 7:59 AMUhm ok. I have a silver ipod, and i love it. I was listening to my ipod and i went to my games folder to play some solitare while hangin out, i opened solitarie, the ipod said "loading..." and then the screen went play with the words: erroe, this cam can't be launched, this may be the result of a full ipod, for more info go to http://apple.com/support/ipod. my apple Ipod ls locked on a song with the pause signals showing and Now Playing is showing on the left corner but there is no song playing I can not unlock it at all It will not even bulge Posted by: pamela Tartt at March 17, 2009 5:44 PMHello, my ipod is not working it says "Accesorize Test", "please plug FW. I didn't do anything so I don't know if is broken for ever or I can fix it. Can you please help me?? i recently got my ipod wet and stupidly tried to get it to work straight away but obviously it didnt. i looked down the headphones port nd its pink. is there anyway i can fix it without sending it away????? Posted by: Paddy at March 22, 2009 6:28 PMmy ipod had water spilled on it. I let it dry for a month, and now when i plug it in the screen doesn't work. It still is recognized on my computer, i can upload it and sync it. I just cant get my screen to turn on my ipod wont turn on, when i try to reset it it stays on the black screen with the ipod sign on it. Sometimes when i try to do that it shows that the battery is dead. My ipod has been hooked up to the computer and it wont charge, it wont even show that its connected at all neither on my computer or the ipod, i have a 30gig ipod video help please =D Posted by: Gus at March 31, 2009 7:44 PMhow do i get my ipod classic apart.my headphone jack is lose and i need to adjust the contacts? Posted by: allen at April 4, 2009 2:30 PMMy Apple ipod fell from about 25ft high and its not responding or charging. what should I do. Thanks cheryl Posted by: cheryl at April 8, 2009 4:44 PMhi, my ipod went through the washing machine by accident, i took it out and let it dry for 4 day and i went to plug it in and it would take forever to connect but it does, i can put songs and videos on it but when i disconnect it from my computer and unplug the cord from it, the screen goes black as if it was dead! but it is completely charged! what do i do?? Posted by: Paige at April 13, 2009 6:01 PMon my ipod touch the button wont take me to the home screen when i press it, also the button u hold in so that the slide for power off thing wont come up. it only locks. Posted by: Tyler at April 20, 2009 11:59 AMi have a 5th gen 30 gb ipod. i droped it in the toilette when it fell out of my hoodie. it worked for a while, now it does nothing. i plug it in and it says please wait, very low battery, and that's it. that's all it does. i've tried wall chargers, usb, stereo dock, ipod bays, random docks in the stores. it does nothing. once in a while it says to go to www.apple.com/support/ipod. i went there. no help. is it junk? i already took it apart so the warranty is void. i'm pretty nifty with electronics and it's pissing me off that i can't fix this. what the hell do i do??????????????????????????????????? Posted by: joshua stagnitto at April 23, 2009 8:21 PMI washed and dryed my son's 4th gen ipod and it still works but it won't charge. Posted by: Trina at May 5, 2009 7:31 AMHello, i just recently got an ipod touch, and its been working fine, but all of a sudden my apps on my ipod you know the games stop work and i tried everything.PLEASE HELP!! Posted by: Deon Ellison at May 7, 2009 12:39 PMHey. i found my ipod in my washing machine, apperentl i had washed it, so i dried it of and i tried to turn it on, i tried reseting it, i tried toggoling with the hold button, but nothing works and it wont register on my computer. i left it for a couple of hours connected to my computer with my computer compleltly on but it still wont turn on or register on the computer do i need a new one or is there hope? Posted by: nelson at May 15, 2009 5:58 PMI have owned my I-pod for over a year now, but I have not used it at all. I just got started and now the keys don't work at all and it skips around out of nowhere!! I'm soooo frustated!! Please help!! where can i take this to fix it?? I'm in Hollywood CA. Thanks for all the help!! Posted by: michelle at May 22, 2009 9:39 PMMy husband left his ipod in the rain. I don't see any water in the screen, but the screen won't light up. I can hear the music playing and the click. The music will play for a short period and then stop. Can you tell me if this can be fixed or if it is a lost cause? Posted by: Caroline Turney at May 25, 2009 6:29 AMI'd give the folk at TechRestore.com a quick query: they have a range of iPod diagnostic and repair capabilities and are fast with turnaround too. Generally, though, electronics + water = not good. :-( Posted by: Dave Taylor at May 25, 2009 6:52 AMdear dave taylor, xo xo gg Posted by: orla onell at June 5, 2009 4:51 PMi have 80gb ipod but i cannot play the music in it even after synco the songs in it.Can u please help me? Posted by: shanky at June 9, 2009 11:39 PMok,i have an iPod nano,i just bought that i iPod last 2days,but it cannot turn on.. Dave pls HELP ME!! i washed my ipod and i dont know what to do i put it o n the charger and iit turns on but when i take it off it just shuts offf what do i do I have had my ipod classic for a about 8 months. Up until a month ago, it didn't give me any problems. At first, a screen with an apple in the middle and a blue colored background would pop up and i wouldn't be able to use the ipod for alittle while and then it would go back to normal, but yesterday, I was trying to access a game and a black screen popped up and said that I can't open the game. Ever since I have not been able to turn it off, listen to any music. Even when I plugged it into my computer to reformat it, the computer said that it was corrupt and it wasn't able to perform the task of reformatting it. What is wrong with it? Posted by: Kaitlin at June 29, 2009 6:13 PMI have had an iPod Nano for nearly 2 year. days ago, the screen went blank; everything works ,it charges normally, the click is audible when you touch the wheel, the music plays, the unit shows up at the right time in iTunes, and the backlight comes on when it is supposed to come on), but the display is completely blank. So, it's impossible to see a menu or anything. Any suggestions on how I might be able to fix this hey my ipod turns on and everything but when i play songs the songs dont play at all they just stay at zero or it'll play but i wont hear anything Posted by: Julian at July 1, 2009 2:18 AMmy ipod has a plaid screen.... help.. how do i fix it? Posted by: stacey at July 1, 2009 3:04 PMHi Dave! Hi my mum put my ipod in the wash and the screen wont work but the music plays fine its just the screen . do you think i could take it back to the place i boght it and c if they can exgange it . i have tryed everything even putting it in a bowl of rice .that didnt work . Please Help ....... reply soon Thanks Posted by: emma at July 19, 2009 11:26 AMHey Dave, I restored my iPod to factory settings a few days back and began to sync my library again; however, my iPod stopped syncing and I had to unplug it. After this, my iPod went into "recovery mode" and I had to restore it. Now, every time I plug my iPod in, I get a "restore your iPod" message. After I restore it, I get exactly the same message. I have restored my iPod multiply times to no avail, can you please help me? Thanks a lot. Posted by: Sam at July 22, 2009 9:28 AMthe screen of my ipod apple is broken Can you tell me what to get it repair. Posted by: joel edmond at July 24, 2009 3:08 PMI have an Ipod nano and it won't turn on, when you try it say "very low battery please wait" it won't charge and we even tried replacing the battery. Also when we plug it into the computer it says that it's in "disk mode" and says "do not disconnect" Posted by: Alia at July 28, 2009 8:26 PMhey ive got a 5t generation ipod classic and ive had it for a year and a half and its worked fine ever sense 3 months ago it started off not holding a charge till i reset it then in went to were it would only hold about 300 songs and this ipod holds 30,000 and it wont hold videos picturesor the games i bought and now it wont hold a charge again wont appear on itunes and just gives me an exclamation point sign with a batterie ad when i take it off the ubs cord it shows no charge?? what do i do cus im getting super pistd and would love for some one to help me please?? Posted by: wynter at August 2, 2009 3:45 PMok, so i have a really old ipod. its 5 years old and its not a color screen, but i have treated it very well. one day i hooked it up to my friends laptop to put some of his music on it, and now it wont hold a carge for more than 15 minutes, half my songs wont play, and some song freeze it completely. can i fix it, or is it too far gone and needs to be replaced? Posted by: kim at August 5, 2009 6:02 PMmy 30 gb ipod says very low battery and has a sad face,how can i fix this,please help me my brother drop his ipod shuffle in soda and do any oe no how to fix it ty Posted by: morgan at August 26, 2009 2:20 PMhey my Ipod touch quit playing out loud, we we're listening to it one min, and the next it just quit, it wasn't being held when it quit either. It still plays with headphones, but not out loud help plz Posted by: SonniK at September 1, 2009 4:25 PMhi. i got my 4th generation ipod (8 GB) in June, 2009. for some reason, my ipod screen is completely blank. i can still listen to music if i shuffle it by shaking it, but the screen turns both white and gray. when i listen to music, it turns white, and when i try reseting it, it turns gray. its really strange, i didnt do anything to make it like this. i can still hear the click, but i cant see a thing. please help ! its me again. also, when i reset it, it makes this beeping noise, just letting you know. Posted by: Leah at September 19, 2009 10:39 AMi need help! my ipod is messed up. i turn it on and it shows the apple logo then the reagular menu you know music,videos,setting,ect...then i lock it and then it turns off then i unlock it and turn it on and it shows the apple logo over again what do i do. please help Posted by: alexis at September 22, 2009 4:52 PMok help me i borrowed my friends ipod which is blue 4gb,and i charged it (all good still.)then it started to die one day and it frooze so i plugged it into my computer and it didn't show up.so then i did that middle circle with the play button,nothing. then i plugged it into the computer and did the hold down button thing and the sceam on my ipod showed a apple,then i shut my laptop and it stoped charging .and then my computer didnt show it was conected ever again,and it wont charge or turn on ...what do i do? please help Posted by: isis at September 27, 2009 6:19 PMMy Ipod has been damaged by contact with water(In the Rain).Its 512mb basic model bought 2 yrs ago.How do I fix it? Hey ,tnx Dave, i appreciate that, my Ipod was stuck in some case, and tnk u again, i got apple suggestion Posted by: unagaa at October 9, 2009 5:48 PMtwo straight,short lines appear on my ipod screen after days without using.lines was shown only when backlight was on.tried restarting,but lines was still there.music and video was still able to play.so is it spoil?can it be repair?will it be expensive? Posted by: s.o at October 10, 2009 9:15 AMhi, My mom dosent check the pockets wheen she does the lundry and it went through the wash 3 TIMES!!!!!! Posted by: tomas at October 24, 2009 8:05 PMI have a new ipod touch that suddenly has no sound on some of the songs. The apple icon has a small fold or crank in it when it starts up but does not display that at any other time. Posted by: Becky at October 26, 2009 4:23 AMi took my ipod apart to fix it and now it want work what can i do to fix this problem?? Posted by: sonny at October 29, 2009 12:46 AMI have an older iPod, a 2004 model of the 20g version, although I don't know the model # off the top of my head. I have been using it in a Sony-made iPod docking alarm clock, and noticed in the past that sometimes when I pulled it from the clock to use with headphones, the iPod wouldn't respond. Recently however, the problem became much worse. Now, the iPod will only play in the clock, with the hold switch on "hold". The iPod seems to think that the "hold" switch is the "on/off" switch. It turns on when I flip this switch (in "hold" mode of course, so I can only manipulate it using the controls on my alarm clock), and it turns off if I flip the switch off of "hold". Any suggestions on how to fix? I've already tried updating and restoring it...I can use it like an external hard drive, and to play music at random in my alarm clock, but that's about it. Thomas, sounds like your mom owes you a new iPod. Just kidding. Sounds like you need to keep better track of it. Kinda harsh, I know, but they're definitely not designed to survive a trip through the washing machine, let alone three! :-) Becky, I'd take my iPod in to the Apple Store and see what they can find. They might just replace it with a new one, definitely sounds like something's amiss. Sonny, a key requirement for taking apart a modern piece of consumer electronics is that you know how to put it together again. Reminds me of when I was in High School and my buddy and I disassembled a 280Z engine, then reassembled it and were surprised to find a few spare parts. It ran, but we were always a bit curious... Finally, Remy, sounds like one or more of the pins in the connector on the bottom of the older iPod are messed up, no longer connect, or are otherwise hosed. Be glad it functions as it does and don't forget to keep an eye on the Apple refurb store for the occasional great deals on older iPods: http://store.apple.com/us/browse/home/specialdeals/ipod Posted by: Dave Taylor at November 7, 2009 9:43 PMhi Dave, my ipod touch suddently just stopped showing the bakclight it plays music and apps fine but there is no light how could this happen and what can i do?? Posted by: Ryan at November 30, 2009 8:10 AMi got an ipod touch and my screen has gone whie! i cant to any thing at all with it what can i do? I washed my Ipod on accident and it wouldn't start up, I hooked it up to a charger and the screen came up. I was relived but this morning I disconnected it and it died. I tried it again and the same thing happened. How would i fix this? Posted by: Isaac at December 8, 2009 5:50 PMI know you get swamped with this type of question but if you could direct me to anything that would help... it would be a greatly appreciated. Recently my computer (Dell) hard drive crashed when I took a break in between backing up my info. I replaced the hard drive with a larger one. Now my iPod Classic (Gen 2) has all my music/books/movies/TV episodes on it. I went and downloaded iTunes again. Hooked up my iPod and get this message: Your Library is synced to another library. These are your choices: cancel, erase and transfer purchases. I tried 'Transfer' to no avail. I tried iPodRobot with no results. Does this mean I have lost all my iTunes purchased items because of the 'different' libraries? How do I get my music off my iPod into my newly installed iTunes - then how do I remove all the music/books/movies/tv episodes from it? I was given another one with more space as a gift and want to give my old one to a family member who can't afford one. Another question to go with this... Can the 'naming' of the computer from what it was previously affect the iTunes? Thank you so very much for your time!! Nikkie Posted by: Nikkie at December 13, 2009 6:45 PMNikkie, sorry to hear that you're having a hard time. First off, you should be able to authorize your new computer and redownload all the material you've purchased from the iTunes store. Now, in terms of the material you have that isn't from iTunes, iPodCopy should help you with that... Then take a deep breath and let iTunes wipe and re-pair with your iPod. Good luck! Posted by: Dave Taylor at December 13, 2009 8:18 PMHi Dave, I just wanted to pop in and say thank you so very much for your help! It worked like a charm. The iTunes items from the iPod are back in the library and the non-iTunes ones are back on my comp. The wipe-repair was also a success! You have my deepest gratitude. Nikkie Posted by: Nikkie at December 16, 2009 7:54 PMHi Emma, sounds frustrating! What happens if you unplug it? What happens if you force a reboot (see article at top of this page)? Posted by: Dave Taylor at December 28, 2009 12:01 PMI have an IPOD classic 80G. When I power it up I get the Apple logo and then a screen that has a circle and a diagonal line through it with a support link at the bottom. I ran the diagnostics test and it passed everything except one.
It will not go any farther than that! Can you tell me what this means? Posted by: Ray Luetzow at January 2, 2010 10:39 AMRay, sounds like the disk has gone south on you. Call up Apple or go to an Apple Store and ask them for help. Good luck! Posted by: Dave Taylor at January 4, 2010 7:53 PMHi Dave Last summer, my sister took her iPod on a trip to Yosemite and on a hike near the waterfalls, some water managed to enter the interior. Now, the play/pause button only works some of the time. Since my siser has recently recieved a new iPod, the "slightly broken" one is now mine. The bipolar button is extremely annoying and i was hoping you could help me. This would mean so much, thank you!! (": Posted by: Gina at January 9, 2010 6:11 PMHi, as soon as I go on a app it goes straight off all of them do it it's really anoying please help. Hi Dave! I was wondering if you could help me out with my iPod. Today, it was raining extremely hard and I am thinking that some of the water must have gotten inside my iPod because it was working just fine prior to it being exposed to the rain. When I turned my iPod on, the screen is completely blank, like the state that it is in when the iPod is off. After trying to play around with it, I noticed that the iPod screen was visible, although it was very faint. Then, the screen was once again visible, but I noticed that it was still dim. Next thing I knew, the iPod display screen turns bright white. However, through all of this, music could still be heard. Do you have any idea/suggestions that could restore my iPod to its original state? Thank you so much in advance! I know you must have a lot of questions - I really appreciate your help. Thank you!!! Posted by: My Linh at January 21, 2010 6:45 PMhi dave thankyou so much i just bought it my ipod classic and took so much efforts to add my fav songs and movies and suddnly went sleep Hi My ipod nano got slightly wet the other day and it went to a blank white screen. It didn't want to work for a few days then i decided to charge it and it charged like it always has. But when i wanted to turn it on it wouldn't move the screen said it was on the botton lock switch but i checked it and its not locked. CAN SOMEONE HELP ME PLZ or do i need to go replace it Posted by: jennifer at February 14, 2010 11:41 AMmy mother went running along the rom and got really wet by all the waves crashing around her!!!! anyway my ipod 5th gen won't play any songs. it'll do everything else, the clicker works, even games but the music doesn't come through when on music quiz!!!! aaaarrrggghhh what can the problem be????? HI um I have this blue 4G I pod. I had it for 5 years (IM 15). on the third year i accidently broke the usb port on my i pod. Now the I pod didn't work but after 5 months i tried refixing it and it works. right now my i pod won't charge, sync, and turn on. PLEASE HELP THIS I POD WAS MY LIFE AND I DON'T WANT TO DIE AGAIN Posted by: Dave at February 24, 2010 4:12 AMSorry I accidently put I don't want to die again insted of i don'i want IT to die again so this is a repost. HI um I have this blue 4G I pod. I had it for 5 years (IM 15). on the third year i accidently broke the usb port on my i pod. Now the I pod didn't work but after 5 months i tried refixing it and it works. right now my i pod won't charge, sync, and turn on. PLEASE HELP THIS I POD WAS MY LIFE AND I DON'T WANT TO IT DIE AGAIN Posted by: Dave at February 24, 2010 4:16 AMhow do i reset my ipod touch Posted by: jessie at February 27, 2010 3:33 PMhey.... my ipod has not been working for the past 4 days....i tried charging it wen it was charging it said"PLEASE WAIT VERY LOW BATTERY" my kids locked my ipod and i dont have the money to just reset it and lose all my songs so can i put them on my computer or on a cd plz help me Posted by: valarie campbell at March 14, 2010 9:23 PMValarie, if you reset it and then reauthorize it, you should be able to re-download all the music without losing anything. Note my use of the word "should", though. :-) Good luck. Posted by: Dave Taylor at March 15, 2010 4:20 PMMy Ipod Touch completly shut down while I was listening to it. I tried charging it but it didn't help. No matter how hard I press down on the button, it won't turn on. How do I fix this? And what is the problem? Posted by: Ena at March 31, 2010 12:34 AMhiya , my ipod nano was workin perfect and den all of a sudden it wudnt play videos at all , all my music is in videos so i cant listen to any of my fav songs . i ve tryed everything . My iPod says that its on hold when its not wat do i do? cause i cant reset is cause it says ts on hold can u please help me? Posted by: Ebony at April 2, 2010 9:10 AMHello. When I turn on my ipod it goes onto this weird Itunes thing. Its a picture of the Ipod connector to the computer and then a Itunes symbol. Please help. This has never happened before and I dont know what to do? Thanks Posted by: Savannah at April 5, 2010 11:11 AMhii dave my ipod 8gb nano doesnt really play music properly because when i came back from school one day i took it ou of my drawer and the screen beacame a blackish gray. It doesnt show anything on the screen and i cant tell if it is on or off i can also only hear the clicker moving around pls help asap. Thanks Lukas.. Posted by: Luka at April 5, 2010 12:59 PMHi Dave, Hello, i accidentally dropped my ipod touch into the kitchen sink and it got wet and damaged, nothing happend to the screen but when i use it the ipod itself starts going into the apps or highering or lowering the volume, then i went to itunes and restored the ipod thinking that would help but all it did was erase everything and the ipod remains the same, should i take it to an apple store and can i fix it myself? please answer asap Posted by: Larry at April 11, 2010 7:33 PMmy friend accidently spilled water on my ipod and it got in it. I didn't read this because i was on the bus and i turned my ipod on which once i got home it said on the computer never to do. It turns on but it has strange blue lines and i can see specs of water in it. when i shake it i can't hear any water and sound works, but when i connect it to itunes it says my ipod can't be found. i've tried rice, blow drying it, and putting it in the car window, face down i might add. Posted by: Rachel at April 13, 2010 5:36 PMMy ipod touch (1th gen) keeps on needing to be recharged I charge it every night aand then the next morning it works, but then when I dont listin to it for an hour or so it wont come on at all and I need to go home and restore it, any help plz? Posted by: Siera at April 23, 2010 6:46 PMPLEASE READ SOLUTION! Hi, my ipod 4th gen nano, went through the wash this morning and im wondering what to do also is it possible to get it repaired withought the reciept, cuz i have the case in came in and everything cept the receit, legal booklet, and instruction manual Posted by: Jeffry at May 2, 2010 12:10 PMhello. i was jumping on my trampoline listening to my ipod. it started raining so i hopped off, but my ipod got wet. the screen went white for 5 seconds then was normal again, but went bak to the white screen and doesn't turn back. i have tried to reset it, but wen i do, the screen goes black then white and makes these weird beeping noises. its my mums so she's really upset. its an ipod nano 6 generation please help! Posted by: jessica at May 2, 2010 5:19 PMhi am really sad because i had my ipod nano (black) over a year now and i just started using it over 5 months ago and yesterday i was hearing music and then i turned it off for like 2 hours then when am going to listen to it again i couldnt the screen was off completly and now when i plug it in to the pc it just says some stuff in the pc but the ipod's screen goes gray ! and i really need help plase please help i cant use it no more and it was a present from my mother help please ! Posted by: valeria at May 3, 2010 3:42 PMMy Ipod screen is completely blank...Can this be fixed or is it dead? It plays music but I can't see anything. Posted by: joanne at May 5, 2010 9:53 PMthe volume of my ipod goes high and low what can i do :/ i dont even know why rofl, i was too drunk that i cant even remember Posted by: Czar at May 8, 2010 9:58 PMmy 4th gem ipod will only work when pluged in to my computer when i unplug it it go's black. i got same prob as sonnik. HELP?!? Posted by: bappo360 at May 14, 2010 1:10 AMmy ipod nano has been fine but the other day the screen went blank; everything works it charges normally, the click is audible when you touch the wheel, the music plays, the unit shows up at the right time in iTunes, and the backlight comes on when it is supposed to come on, but the display is completely blank. So, it's impossible to see a menu or anything. Posted by: kimberly at May 21, 2010 6:40 PMhi dave, i have a ipod touch and it will only let me turn it on and off, when i turn it on it has the charger connection and itunes cd showing on the screen, it lets me know when people msg me but it wont let me unlock it or go on to the main screen, how do i repair this fault pls? Posted by: paula at May 21, 2010 8:16 PMMy iPod went through a huge wash, and the screen is black, when I hold the flashlight to it, it is seeable, but, it's very unconvinient to have a black screened iPod nano in the public. Posted by: Shane at June 2, 2010 7:52 PMPaula, try doing a Restore of your iPod next time it's connected to your computer: it's a button in iTunes. Dunno if it'll help, but if it doesn't, then you prob have a hardware problem and need a fix. Shane, sounds to me like you've shorted out the backlighting. If you can deal with the screen as-is, you're golden. Otherwise, it's a hardware problem and will cost $$ to fix. Check with Apple. If they're too expensive, I also recommend TechRestore, a third party that does great work. Here's a link: http://www.shareasale.com/r.cfm?b=89807&u=106171&m=13577 [[ note, it's an affiliate link. Your price is the same, but they pay me a finders fee & help keep my site alive. :-) ]] Posted by: Dave Taylor at June 2, 2010 8:03 PMi was watching something on my apple ipod touch and i pressed the big button to escape and it froze so i turned ot off and on again and the screen has gone blue and wont work wont turn off again or anything the touch screen of my i touch is not working :(.i did a factory restore also but even then no use, i even tried restarting it but even then the tocuh screen wont response :(. i am using it in INDIA and this piece was bought by ma friend in USA. its only 3 weeks and its down. please let me know what can be done and can this piece be replaced by the apple co. Posted by: abhinav at June 12, 2010 10:53 PMi have an ipod 30Gb,2 day ago i was trying to restore it and i couldn't restore it,an unknown error(1415) always appear and now i can find any thing on my screen, is only the apple logo that appear on my screen please help, what should i do next? Posted by: Prosper at June 18, 2010 5:25 AMi have a 30g ipod and when i plug in the headphones it doesn't work. what should i do? Posted by: elvis at June 19, 2010 4:50 PMmy ipod classic 30gb screen is discolored and shows everything like tripled!it also freezes often and doesnt like to reset.what should i do?i got this item from my deceased cousin a year ago so i have no warrenty or anything Posted by: Brianna at June 23, 2010 12:51 AMhmmm... dave i don't think it helps because, my ipod has a plug, and a itunes symbol on it and i tried getting it off but it won't bulged, even if i try to make it go dead it still won't work what should i do... . Posted by: serena at June 23, 2010 2:55 PMHello Dave, Sincerely Mike Posted by: Michael at June 24, 2010 12:06 AMhi, ive had mt ipod for nearly 2 years now. a few months ago a few pixels went andi thought nothing of it. all of a sudden today nearly my whole screen has gone screwed up and i dont know what i can do to fix it???? any help???? Posted by: gnrsm24 at June 24, 2010 12:28 PMhello sir, Ok this will be long... I think.... Ok so like a couple days ago my iPod touchs headphones stopped working so I put my moms headphones in and they worked and now when I plug the my moms headphones in it shows the bar for your volume but when you pull it out then it disapears and you can't listen to anything without headphones even if you press the button on the side... Can you please e-mail me if you know the answer? Thank you. Posted by: Collin at June 27, 2010 12:51 AMHello, Hi my ipod touch got a little bit wet and when i try to put it the code it doesnt pick up my finger i touch it and it doesnt do nothing. i tried holding the lock button and the menu button but it didnt make a diference. Posted by: jelisa at July 12, 2010 3:34 PMHello there, I charged my ipod one night, like always. Then i took a car ride up to a camp site and listened to it a bit but then turned it off and locked it and put it away in my bag. The next day, I try unlocking it and nothing happens after that. It will lock and unlock fine... but the screen stays black and doesn't so anything. So I then charged it when i got home but when i hooked it up to my dock to charge it, nothing happened either. It stayed black. I then hooked it up to my computer... and the same. Just black. Ive tried resetting it numerous times. but nothing happens... its just black... Do you have any advice? Posted by: Anna at July 27, 2010 11:09 AMi have i pod nano 8gb . which fell down one day and now its menu button is jammed . i can switch it on but i can not select any icon. please tell me the solution and please help me ....regards
hi, a few days ago i was going change the song on my ipod nano (5th gen. i think) and the screen went white, then off.i tried to turn it on,tht didnt work. i tried to reset it, but the screen just turned white and stayed that way until the the battery died,then when i charged it the screen turned white again and stayed that way until the battery ran out again. Also i tried connecting it to my comptuer, it doesnt show up. is there anything i can do to fix it, before i send it in to get serviced, without using a mac computer hopefully Posted by: christian at August 6, 2010 7:02 PMI hav an ipod touch 2nd gen and it was running a bit slow sow i went into the genneral setting and press erase all data and settings now its stuck on the apple logo screen with a little frozen spinning wheel i tried to reset it by pressing the home , volume up and the off buton but it just reset and went back to the same screen WAT CAN I DO!!!!!!! Posted by: Harrison at August 7, 2010 7:36 PMi have the same problem as harrison- i pressed erase all settings on my ipod touch 2nd generation and now its stuck on the apple symbol and the frozen little loading wheel! Its been like that for three days! Please help me! Posted by: Braydon at August 8, 2010 1:17 PMcan you please email me fast- well, you dont have to but i mean within the next week i hate not being able to use my ipod, wouldnt you? Posted by: Braydon at August 8, 2010 1:53 PMHey dave, so ive had my ipod touch for over a year now and it has a major problem the light slowly started to dissapear, i checked on options and put the brightness to the fullest but it doesnt seem to work, my ipod seems to be responding fine, everything works exept from the light since it slowly dissapeard completly...now i cant see anything with makes my ipod useless:( hey my ipod touch wont start up. when I power it up it shows a picture of an usb cord and the itunes symbol comes. When i connected it to itunes it tells me to restore it but when i click restore it tells me my ipod touch is not eligible to be restored. Can you help plzz Posted by: marc at August 12, 2010 6:35 PMthe screen on my i-pod nano is like blue when i plug it in to the computer the i-tunes icon doesnt pop up and it wont charge.when i plug it into the wall charger it doesnt do anything please help me Posted by: Viola Bass at August 15, 2010 10:51 AMhi i have a ipod nano and i cracked the screen you cant see the menu or any of the songs and the screens just white with black spots and lines. the ipod still works but i cant see anything so i just have to guess where i am. is there a way to fix my ipod?? Posted by: krista at August 16, 2010 11:09 PMlast week i got my first ever ipod for my birthday. its a 5th generation nano. unfortunately, it went through the washing machine. i put it in a bowl of rice for a few days and everything is working perfectly except the headphone jack isn't. i've tried different pairs of headphones and the music plays out the speaker but not the headphones. any advice? Posted by: liz at August 19, 2010 1:09 PMhi my ipod nano is being being weird and is only playin music out out of the unit it doesnt work with the head phones please help i dont know what to do thanks. Posted by: cam at August 20, 2010 1:41 PMmy ipod touch woint pla Posted by: Whatever!!!!! at August 26, 2010 10:23 AMi was syncing my iPod nano 4th generation to my complutor on iTunes, but while it was syncing it said "please do not disconnect iPod" and i dropped it and it disconnected from the computor. It will not turn on now, is it completaly busted or can it be fixed ? Please help ps. before hand it has been through the washing machine but it worked perfectly fine after that Posted by: Amy s at August 29, 2010 7:16 AMi have a really big problem.I need you to fix my Ipod.Cause it's volume have been stacked PLEASE I NEED YOUR HELP............................................. Posted by: jhon at August 29, 2010 11:25 AMThe voice is not audible when I am playing videos in I tunes installed in my pc,and also in my I phone3gs when synced through I tunes from my pc. How can I fix this problem? Posted by: Sandeep Jaiswal at August 30, 2010 12:18 AMMy video is not audible when running in my pc through I tunes and aslo in my I phone 3gs when synced through I tunes. How can I fix this problem. Posted by: Sandeep Jaiswal at August 30, 2010 12:24 AMMy iPod Touch keeps freezing and turning off by it's self because I left it in the sun for about 3 or 4 hours...What should I do to fix it? It does turn on. I have resat the settings and restored it but it's still freezing up by it's self. My brother said to turn up the brightness and let it die a few times... Will that help? Posted by: Mikayla at September 6, 2010 7:43 AMI'm sad, my ipod was playing whilst charging. The cheap wall non-apple charger blew up and my ipod is now dead... is there any way to bring it back to life? (I have done some of the stuff suggested on different sites, but nothing yet works. Also, I see no obvious sign of blackness on the ipod itself, including inside) Posted by: Tess at September 10, 2010 2:57 PMmy ipod touch is displaying an arrow, a usb wire, and an itunes icon please help it seem to be frozen what should i do besides hold down both bottem and top button thanks Posted by: vanessa at September 15, 2010 7:43 PMi bought i pod on 2007 .now i have probiem iam not able to on or off not able to charge if it charge i hear trick sound just now i given to apple center for service they said hard ware problem i want to know what is the soluion for this. Posted by: jayanthy at September 16, 2010 6:43 AMhi, Hey I got the new Ipod Touch 4G. It works great! but the headphones won't go in all the way and it makes it sound really bad. it work at first but then just stopped. Why won't they go in all the way? and what can i do to fix it? Posted by: Michael at September 26, 2010 12:55 PMDave ive had my ipod for about 2 or 3 years,now..i know u've had this question alot and well..the thing is that my ipod is recognized by itunes and it "seems" to be charging except that I can't see the screen and when i try to reboot it it(menu and center buttons)..its just not blocked and it just makes an awful sound..so basically can't see the screen and stays black or sompletely blank..it all happened as i was using it one day by the way,id truly truly appreciate ur help since i can't afford a new one..please Posted by: Julian at October 1, 2010 4:28 PMI have an iPod touch and I try to load up zombie farm it loads up shows the farm then it leaves the app after two to three seconds. Posted by: KeIth at October 2, 2010 12:41 PMso I dropped my ipod in the sink about 5 days ago. i put the ipod in rice and left it alone. i tried to connect it to itunes today and the only thing thats coming up on the ipod is the symbol that it needs to charge but it shuts off in like 10 seconds... i dont know what to do :( Posted by: victoria at October 15, 2010 1:12 PMhey I used jailbreakme on my ipod touch and i downloaded an app called iProtect which allows you to lock all your apps. now whenever i go to the lock screen it says i have to enter a password, but i enter my password and it won't let me in!!! please help :( Posted by: Johnny Wilkinson at October 22, 2010 11:43 AMHi there Thanks Posted by: Deborah Crawford at October 31, 2010 2:04 PMHi my iPod classic has the "do not disconnect" blinking on it not red but black and I tryed to restore it but it keeps saying error 1439... I never had this problem before, it started to freez up or just skipping songs then about a week ago where I tryed to restore the settings from then on it just keeps blinking and saying "do not disconnect" everytime it's connected to the computer ,do you have an idea what I should do...Thx Posted by: Monika at November 4, 2010 6:17 PMYou have got to be kidding. My iPod Nano, along with many other iPod Nano's, has the white screen of death. I have attempted resets, re-installed software, put it in the freezer, frig etc, etc to no avail. Your sharing of Apple's advice to another having the same problem is an insult to one's intelligence. Posted by: iPod Whitescreen at November 5, 2010 11:07 PMmy i pod dont work it says that a ipod with a sick face comes out www.apple.com/support/ipod Posted by: linda at November 6, 2010 9:45 AMi have my ipod touch.. but after i plugged in the speakers on it my ipod just shut down automatically what am i suppose to do Posted by: chemart at November 20, 2010 9:17 PMWell, I dropped my iPod in the toilet bowl and look!! It still works :P Posted by: PwnedYou at November 27, 2010 7:47 PMmy ipod stuck in black screen but i can hear the buttons?my alrams go on?pleaseeeeee help Posted by: gurdepak at November 29, 2010 5:09 PMI got an ipod touch from a friend and it was fine then two hours later i would just watch it and it will go to my photos or when im trying to do the wifi it wont let me click Posted by: michael at December 1, 2010 12:57 PMmy ipod i bought several years ago has a sad face on it, and is making a very weird noise. Posted by: julie at December 4, 2010 8:12 AMI have an iPod touch 4th gen. The headphone jack broke and is stuck in the phonejack. How do I get it out or fix my problem? Posted by: Ivan at December 5, 2010 4:35 AMmy ipod touch is on the blank black screan with the loading wheel it wont turn off or anything please HELP ME!!!! Posted by: Brianna at December 6, 2010 12:58 AMmy ipod got a little damp a few days ago and hasent worked since, it only switches on the back light with a plain black background and does nothing else, i have tried to reset it manually numerous times and the computer has problems reconising it and even when it does i still cant access the data on the ipod you know of any solutions to this problem Posted by: joe at December 6, 2010 6:49 AMI goy my ipod nano last year and it hasa not started for the past couple of days since i charged it for two days staright how can i fix it? Let me know! Posted by: Ryan at December 15, 2010 4:36 PMmy ipod's screen has gone blank, when I touch the controls the back light comes on but no info display on the screen. I can't search for artists without guessing. I tried to reset the device, including reseting to factory settings still it always fails to fix itself. Besides that the ipod functions perfect. Posted by: Lustrum at December 28, 2010 12:37 AMMy iPod Classic 80g won't upload more than 8gigs of music. Is there any way to fix it? Posted by: Dave at January 11, 2011 7:11 PMRyan, Lustrum, Dave, etc, when your iPod starts being weird, the best bet is to hook it up to your computer and "Restore" it. You usually have to then recopy all your music, videos, etc., but it does fix things and reset the iPod system for proper functionality. Posted by: Dave Taylor at January 12, 2011 10:22 AMThank you! This article saved me a great deal or frustration and heartache. I thought my iTouch was deader than dead, but after reading about resetting it, I'm happily listening to my tunes and podcasts worry free! Posted by: Ashtoreth at January 12, 2011 3:09 PMmy ipod charges but then the charge drops after like 10 minutes and dies how do i fix it Posted by: panclarck at January 17, 2011 7:44 PMits an old black and white 20gb Posted by: panclarck at January 17, 2011 7:47 PMHello, uqhhh.....my ipod won't work..what do i do? every time i try to charqe it, it just keeps qoinq on and off and on and off nd its not workinq...even when i connect it to the computer it doesn't work..uqqqqhhhhh:@:@:@:@:@:@ Posted by: brikena at January 27, 2011 5:16 PMcan ipods be fixed if a battery and a triangle with a exclamatinon mark while saying "please wait charging "but nothing happens Posted by: becca at January 30, 2011 9:37 AMhow do i fix my ipod if its locked and i dont remember the code and it says the itunes is disconnected Posted by: Shamika Henderson at February 24, 2011 10:13 AMMy mp3 player hold button keep flahing and it want let me listen to my music and I flip the hold button and it still will not let me do anything...I only had it 2 month, common nowwwwww. fixed it or I will bitch a whole lot Posted by: Robert at February 27, 2011 1:35 PMHELP!my ipod nano isnt working properly as it got wet in the rain. Everything works like the music and videos but theres like big black circle on the screen . I can only see the normal viewing of my ipod on the corners of the screen. its really annoying me! can it be fixed? please help Posted by: Alisha at March 19, 2011 1:43 AMmy ipod touch keeps exiting out of everything im on and its really staring to bother me even after i shut it down or reboot it, it still wont stop exiting out of everything and sometimes it starts up by its self i dont no what to do can anyone help me oh thanks so much i miss my ipad so much now i havet with me thanks so much Posted by: ali at April 14, 2011 3:50 PMWell my iPod (the nano the one with the camra) won't play with headphones it doesn't matter what kind it won't play. It will play out loud and everything but when I put earphones in the song keeps playing but no sound what so ever will come out. I need help please please I miss my baby. Posted by: Ronny jones at April 18, 2011 8:46 PMHiya My Ipod Touch 4 Wont Play Music Or Charge On Its Ipod Dock Does Anyone Know What Is Wrong With It my ipod touch (no camera) wont connect to my docking station(Sony). i have to hold it down then it connects when i let go of it it disconnects. Then later on my screen went black and i couldnt see that well, my brightness is turned on full. I went on to safari on my ipod to look up why it doesnt work, i've tried everything. Will i have to go to the Apple store? Posted by: Rebecca at April 22, 2011 9:00 AMplzzzz can u help my mum will kmill me if she finds out i broke my ipod!!!! what happened was i must have dropped my ipod and then there was a crack in the screen and then its all different blobs of colours. How would i fix it??? Posted by: lola at April 24, 2011 1:01 PMokay i got my i pod touch 3rd generation last christmas and the charger slot for it broke how much would it cost for apple to fix? Posted by: andrew at April 28, 2011 4:33 PMSo my ipod touch 3G..well upgraded to 4G .. the touch screen will not work.. I turn it on but the unlock slide thing wont move when I slide my finger over it. I tried everything, rebooting it, restoring it, i can't power it off because the power off slide wont respond to my finger... what do I do? Posted by: Mickkyyyy at April 28, 2011 5:26 PMhi. yesterday i was on my ipod touch (ive hAD it for about 3 years)and it died. so i pluged it in to my dock to chaarge it. afew hours later i went to see how far along to being done it wass and the screen was only white. and when i pushed the home button it would light up and the top button would turn it off like mornal. and when i go to unlock it it mskes all the noises it normally does but still no regular screen. and now the screen when its locked has a glow and it still isnt off all the way but then tou push the homw button it stiull turns white. i need help. again this waaas the first ipod toouch released so its a good 3 years old and i use it aboput everydAY. HELP PPLEASE!!!!!!!!!!!!!!!!!! Posted by: ansley at April 30, 2011 12:02 PMumm ok soo my sister brought an ipod for christmas and now on may 1 is wont turn on at all and my ipod is NEWW ive never dropped it its neww sooo i dont what to doo HELPP!!!!!!! Posted by: Camila Jimenez at May 1, 2011 3:07 PMwhen i turn my ipod on the light is very low and i put the brightness up or down it doesnt change whats wrong with it??????????? Posted by: jorge at May 2, 2011 6:02 PMi have a 5th gen ipod nano and i left it outside and it was rained on it worked fine for about 8 hours then the screen went totally white and it won't change please help Posted by: Quinton at May 26, 2011 1:13 PMHi, my daughter has blocked her i pod by putting the wrong pin number in so many times. does any one know how to unblock it please. thank you. Posted by: mike at June 7, 2011 7:54 AMMy ipod was updated and I came back to look at my music, and it was gone, and then when I clicked on the song, I found Chris Brown's Album Cover on the Summer Set's song Chelsea..which I don't know why, and it make's me SO mad! How do I get it off? Please help. Posted by: Kylee at June 8, 2011 10:08 AMKylee, you're going to have to fix that in iTunes on your computer, then resync your iPod. Posted by: Dave Taylor at June 8, 2011 10:21 AMMY 160 GB IPOD VIDEO IS LOCKED-- THE SCREEN HAS A CIRCLE WITH A RED X IN THE MIDDLE OF IT..WHAT COULD THAT BE AND HOW DO I FIX IT Posted by: BLADE at June 8, 2011 11:49 AMthe white part on the top of my ipod nano broke off and its locked and i cant unlock it. can anybody help with this??? Posted by: caroline at June 10, 2011 10:50 AMThe usb port in my ipod got messed up now I can't put songs on it. What do I have to do to get it fixed Posted by: Antonio at June 11, 2011 6:52 PMi accedentily left my ipod nano 4th generation out in the rain and now it plays music and shows the song title but the pause/play, fastforward , menu and rewind buttons wont work. how do i fix this? i would appreciate an answer thanks! Posted by: jonatha at June 12, 2011 4:22 PMi put in rice and it turns on now but i cant play meusic what do i do? Posted by: Anthony at June 15, 2011 6:29 PMwell i was playing a game of dirt bike and out of no where the light just turns low u hardly cant see anything i went to settings and put brightness and it is all the way help me plzz Posted by: jorge fontes at June 16, 2011 6:34 PMmy screen light is broken will apple fix it? Posted by: Mara at June 21, 2011 8:18 PMHi, i have a problem with my ipod touche 3 i tried to reset it on the ipod in the settings but my computer can't see it in itunes and on my computer. Wow, look at all the people with problems with their ipods...... HOW SCARY ! Crappy technology !! Posted by: brenda at July 4, 2011 10:58 PMum hi , i got my iPod touch wet. Everything works perfectly it's just that the brightness of my iPod isn't working anymore. It's just really dark and the brightness is all the way. Posted by: Bea at July 6, 2011 11:59 PMmy china i pod is hanged , when i turn on it , it shows only one wallpaper, Posted by: vasanth at July 12, 2011 8:56 AMmy ipod shuffle 4th generation wont play music videos as audio on my playlists they dont transfer to the ipod Posted by: katy at July 12, 2011 11:35 PMafter i reset my ipod touch , it say want to wait 1 hour, but i already wait hole day it's doesnt got any respone. what can i do? Posted by: annie at July 13, 2011 9:54 AMok i've been charging my ipod nano 4g for a bit but Does any one know how much is to repare an iPod touch 2nd generation I drop it n the screen is crake Posted by: Adrian at July 14, 2011 4:02 PMhi my ipod touch will not respond when i tur it on it has a USB Cord a arrow and the itunes symbol how do i fix this !!!! Posted by: Lashay at July 14, 2011 7:38 PMHello, i have the ipod nano 5th generation Hello. I have the ipod nano 2nd generation. It worked fine and then one day the screen froze, I pressed the menu/play-pause button, it re-booted and still froze on the same song selection it was on, tried it a few more times and it ended up going to the menu screen. It wouldn't even let me scroll. I let the charge end and then re-charged it; same thing. Out of frustration I hadn't messed with it for a while. I have VERY RECENTLY tried trouble-shooting again. It will charge and I get the menu screen but now won't even let me re-boot it. I pressed the buttons simultaneously and nothing. I've even switched the lock button back and forth a few times and tried re-booting it, still nothing and still won't let me scroll. I tried connecting to the computer via usb and all it says is "do not disconnect" with the circle and slash symbol, can't even sync or download songs. It is an older ipod nano, could it be the battery needs replaced or if the battery was faulty would it even power on? Has a faulty battery been known to affect the funtionality of an ipod? Or does it sound like the circuit boards need replaced. I AM EXTREMELY FRUSTRATED!!! Hope to hear from you soon. Thanks for reading and for your time. Posted by: Vaughn at July 20, 2011 1:03 PMI have a 2nd generation ipod touch 16GB. It works except the touch screen does not respond for about a half inch of the left side. We have already replaced the digitizer. What are other explantations for this? There are no scratches on the front and the back has just scuff wear on it from sitting. Everything else works just fine on it. Posted by: Chris Pauley at July 23, 2011 7:33 AMuhh i may have got some water on my ipod, but whn i came home from seeing what was wrong with it, i charged it and it worked but now today, the screen's Backlight is off, but still works Posted by: Kywann at July 26, 2011 4:55 AMHi, Um, how do you know the logic board is broken, Brandon? If that is the case -- or even if it's something else -- I would take it into the local Apple Store and see what they advise. Probably, though, they'll just say "time for a new one", which might be the case. If you do need to buy a new one, do check the refurbished iPods through the Apple online store (go to store.apple.com then search on that page for the "Refurb" link) Posted by: Dave Taylor at July 27, 2011 8:52 AMI can't access my apps, or connect to WiFi (even though WiFi is working) on my iPod Touch 3rd generation. Before I rebooted, it said "not connected." Then, I rebooted (twice), and now it says "No WiFi." What's wrong?? Thank you!! Posted by: Jo Anne at July 29, 2011 6:56 AMmy nano ipods on/off button is not working what should i do for that? Posted by: raghu at July 30, 2011 10:37 AMHi buddy, I have a problem with my iPod touch 4th Gen, recently it has no sound!!! Yes, the main and vivid feature!! I just can hear the sounds from "settings---->sounds" but I can't hear anything from the musics, movies that I always used! It just has sounds sometime that I connect it to my laptop (syncing with iTunes) and such irregular times that I have no idea about! Everything which were audible before, it is not now! I read forums and some people said that it is because of the hot weather, so it will be fixed by putting it in the freezer !!! and some other guys told to install "sdsettings" from Cydia and it will temporarily become alright! I don't have any other idea about the problem, I just ask u to help me ... Thnx, Regards Posted by: Shahab at July 31, 2011 1:49 PMI was downloading a video from my ipod touch with camera onto facebook. I locked my ipod just to save battery when it was downloading and when i went to unlock it i heard a pop and the screen went black. I dont no what happend i cant tell my parents its broken I have already gone through 4 ipod this year how do i fix it? Posted by: Olivia at August 12, 2011 8:26 PMHi! Yesterday, I spilled water on my iPod. Yesterday, it worked but the screen was very very dim. Once I got home I put it in a bag of rice for 24 hours (as it said online). Now today, I took it out of the bag and at first it wouldn't turn on but once it did it was still very dim. I've tried going into the brightness setting just to make sure that it was all the way up and even when it was it made no difference. I was just wondering if there is anything I can do to make the screen brighter or is it damaged for good. Posted by: Amanda at August 18, 2011 3:39 PMmy ipod went throught the wash it wont turn on or come up on my computer what do i do Posted by: anonymos at August 23, 2011 11:26 PMClassic solution is to bury it in uncooked rice, which can suck moisture out. Failing that (and it works occasionally at best) you might just need a new one. Sorry! Posted by: Dave Taylor at August 24, 2011 4:33 PMDave, hi dude..., i have a ipod touch 4g, when i try to update my pod the software is getting downloaded and then some error message is displayed at the completion of the download. Do i have to restore it??? if i restore it after backing it up will the progress in the game will be lost or will it remain same???? i would be most pleased if you help... thanks buddy.... Posted by: sree at August 29, 2011 8:10 AMhi... i tried even restoring it but at the end of download an error message is shown " your network connection timed out" i tried it several times but same error comes again and again... my internet connection is alright perfectly... what should i do??? pls help... Posted by: sree at August 30, 2011 12:05 AMdear dave, ok my ipod tocuh wont turn on or charge or go to itunes idk wat to do my ipod has over heated befroe so shud i just leave it for like 2 days like i did last time ? like its not turning one or anything and im scared cux my ipod is like my baby i cant reset it cux i have all my games and plus its not going to itunes anyways so HELP! Posted by: hope at September 4, 2011 8:58 AMmy ipod went blank 2 days ado after chargeing it for a day i can hear the music but there is just a blank bright screen i dont know what to do. Posted by: joann at September 4, 2011 11:51 AMMy ipod touch 4gen wont charge with my wall charger. Although it is ok to charge through computer, my wall charger dosent work properly. It only charges at these really wierd angles and it says charging is not supported with this accessory!? Plz help!!! Id ont want to turn my ipod in again after the old ones battery expanded Posted by: Harry at September 9, 2011 2:26 PMHey, i had a different problem with my ipod touch i haven’t had it for that long either and then it started saying i had 2 download a new itunes after i had been using another one for all this time. But when i did that it started saying that one of my song files wasn’t there so i just decided to delete the song. After that it started saying update your ipod and when i said no it came up with error so then i decided to say yes and then it turned its self off then restarted and came up with the apple sign but with a loading bar under it right after that it froze and then it said it wasn’t connected to my computer anymore even tho it was. I don’t know what 2 do somebody PLZ HELP!!!! and the ipod is a ipod touch 32GB no camera. Posted by: Ciera at September 10, 2011 1:18 AMi have the iPod Touch 4th generation and when i plug in my iPod to sync, all of my photos go into my computer "picture" folder but when i click on it to upload pics onto facebook, the pictures have an error uploading and the little folders for a group of photos from my iPod don't show which pic it is. it's just BLANK. please help Posted by: :( at September 10, 2011 6:27 PMMy wife has an iPod Classic 30GB 5th generation and I can't get it to restore. I have tried the instructions for a hard reset(not sure if I am doing that correct) and tried the restore on iTunes. When doing it on iTunes it goes through the motions but at the end it says"The iPod "iPod" could not be restored. An unknown error occured (1439). Is there anything anyone can tell me to try and get it restored or last resort a place to send it to for repair and how much it cost? Thanks for any help. Doug dpacot@comcast.net Posted by: Doug at September 14, 2011 5:14 PM:(, I'm wondering if you have your pictures in the wrong format for the iPod? What size are they, and are they JPG or PNG? Doug, I'd take the iPod and, if possible, your computer into the Apple Store and ask one of their "geniuses" to help out. They can diagnose a lot of things that are hard to figure out here in the virtual world. Good luck! Posted by: Dave Taylor at September 14, 2011 8:23 PMDave, there were no pictures on it just music and it is a PC format not Apple/ Posted by: Doug at September 15, 2011 3:38 PMHi There My Ipod touch will not let me play the games I have purchased from apps. I have played it for a week and now when I press the game on the screen it pops up like it is going to play then it closes the game and returns back to the main apple screen. My ipod keeps telling me to restore in i tunes, when i do i get error 1439 tried resetting and everything else but still no luck. Help Posted by: Paul at October 3, 2011 2:31 PMI've had a iPod touch for 2 months now and it has a big crack in the screen and when i turn it on it will go white, do you know how i can fix it without going to a shop Posted by: jay at October 3, 2011 10:31 PMHie i hav a problem with my apple ipod i lock it and dnt knw e cord 2 unlock and b4 it used 2 freeze help me pliz i love it 2 much it was a present pliz Posted by: Sharon at October 5, 2011 1:06 PMI have an 80gb i pod and it wont turn on even when plugged up I listened to it just last night and now it is off and wont turn on. Posted by: meya at October 7, 2011 7:25 AMHi Taylor,i hav a problem with my 30GB ipod.i did not eject it before removin it from d system.and hav nt been able 2 boot it.it does nt come up on my desktop Posted by: kunle at October 25, 2011 5:42 AMi just had my ipod touch 4th gen jailbroke and when i restarted it, only the white apple logo appears and my laptop can't also recognize it. i've tried to 'hard restore' it as i've read that it may help but it still won't work. what should i do? please do send me an email if there's any solution that you can suggest me at paulinesanarez@yahoo.com. thank you. Posted by: pau at October 26, 2011 4:07 AMMy Ipod shows an image telling me to connect to itunes. When i do it say i cant connect it because i need to put my pass code in but i can't. How do i fix it?? I plugged my ipod into my computer and it connected just fine but as i tried to disconnect it, it wouldnt disconnect even if the cord comes out or anything happens it stays on the connected screen. i have a black to the front an silver to the back ipod that brings up a website every time i try turning it on.what do i do people..? Posted by: jerome at November 19, 2011 4:37 AMMy iPod touch (4th generation) has been having a blank white screen for almost a full day and I have tried to reset and restore it, but nothing seems to be working. Is there anything else I could do to fix it? Posted by: Anna at November 25, 2011 9:35 AMSO, My iPod touch 3rd generation fell in the toilet, & i immersed it in a bag of rice for 2 days, and nothing happened, but now i hooked it up to the computer and it sync-ed but the screen doesnt work, i can still play music on it (on the built in speaker, through headphones, and on a docking station) BUT the only problem is that the screen is all white, and sometimes purple and gray with vertical lines everywhere....is there any way that can be fixed? Posted by: Asha at November 30, 2011 9:44 PMWhen i try to charge my ipod touch 4th generation a random apple symbol pops up on it!! and it does not open any files what do i do??? Posted by: Romika at December 13, 2011 9:46 PMHellppp me please my iPod is locked and also disabled for over two million minutes if I have let friends borrow my iPod so I'm not sure whats the last computer it was sync on if I take it to an apple store will they unlock it for i do a hard reset on my ipod When I go on my I pod Touch it works fine until i got to my music and when i press the symbol it goes to it but i cant press the play button or anything it wont turn the music on no matter how many times i touch the play triangle thing or to shuffle or switch songs its like it frozen!!!! Help Posted by: Rachel at January 8, 2012 5:42 PMI have replaced my screen and everything is in correctly but I have a white screen instead of the screen that i am sopost to have. What should I do? Posted by: jhon at January 12, 2012 5:20 AMIs there any software to fix the static sound on my ipod classic 120GBs that comes after downloading CDs into itunes? Posted by: Ernesto at January 13, 2012 2:41 PMmy ipod will not let me download apps and music what do i do tp get it to download stuff? Posted by: alexa at January 17, 2012 5:34 PMWhenever i charge my ipod it shows that it's charging but when i take it out it dies 2-3 minutes later. No matter how long i charge it for it dies 2-3 minutes later. Help. Posted by: Alayna Galeai at January 17, 2012 9:11 PMRandomly when i use my ipod (battery displays full or charged) the ipod randomly turns off. i try to turn it on and it displays the battery dead symbol. i put it on charge and it still displays battery dead symbol. it may be on charge for days and still wont charge. I recently got my new ipod touch 5th gen. wet on accident it worked fine for awhile and now it won't work ive tried to charge it many times and it still won't come on I have even plugged it into my computer and nothing. Should I put it in rice? does that even work? I'm at a loss and I need my ipod! any suggestions???? Posted by: Tarah Fisher at January 20, 2012 6:31 PMi have an ipod touch without the camera and my clumsey self dropped it and it will say plug in but then it just stays on the little apple? Posted by: Aaryn at January 24, 2012 8:19 PMI have a 80gb ipod classic. It has quit shuffling my songs.it will just continue to play a song over again unless i change it myself. I have had it for 5 years. Posted by: Annie Swayze at January 29, 2012 3:11 PMhi, I have something to say, now that you mention it, but ...
I do have a comment, now that you mention it!
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