Industry guru Dave Taylor offers tech support on technical and business topics, including iPhone, iPod, Microsoft Windows, Sony PSP, cellphones, online advertising, CSS, Web design, business, Unix, Linux, SEO, Mac OS X, and shell script programming.     


Disable Carrier IQ data tracking on your Apple iPhone?

I've been reading about the privacy mess surrounding Carrier IQ, a company that apparently supplies diagnostic software for cellphones, and am anxious about my privacy. I have an iPhone and Apple has variously said that they have it, that they don't have it any more, and that they still have it but are going to remove the Carrier IQ utility. What's the story and how can I disable it on my new iPhone 4s?


Dave's Answer:

I've read all about the Carrier IQ debacle and think that it's a really big mountain made out of a tiny molehill. Think about it, how many calls, how many text messages are sent to/from smart phones on a given day? Tens of millions or more. With that huge tsunami of data, is it realistic to believe that they're capturing the personally identifiable information and doing some sort of data mining?

Then again, I long ago accepted the dictum proposed by Bill Joy when he said "privacy is dead. get over it." so it's quite possible I err on the side of being too lenient and unconcerned about the privacy and security of my personal data.

However you view the diagnostic information that CarrierIQ captures on behalf of the different cellular carrier services, the good news is that Apple planned ahead and iOS 5 does indeed have the ability for you to disable sending diagnostic data from your iPhone.

It'll take you about 45 seconds to switch it off. Start by finding and tapping on the "Settings" icon:

disable iphone carrier iq 1

Once in Settings, you'll want to find the "General" option and tap on it:

disable iphone carrier iq 2

Here's where it's a bit non-intuitive. The "About" button actually gets you to some important settings and options. My expectation, seeing "About", is that it'd be just read-only information like firmware version, space used on the device, etc, but...

disable iphone carrier iq 3

Now you'll need to scroll down until you find the "Diagnostics & Usage" option:

disable iphone carrier iq 4

Tap on "Diagnostics & Usage" on your iPhone 4s (or any other iPhone) and you'll find the feature clearly listed:

disable iphone carrier iq 5

Tap on "Don't Send" and, voila! You've just disabled the transmission of diagnostic information to AT&T, Verizon, Sprint, etc.

Is it important to do this? Well, according to Apple, they're going to disable this feature in the next update to iOS 5 so it might not be too critical. Then again, for 45 seconds work, why not disable it?


More Useful iPhone and Cell Phone Help Articles:
✔   How do you share an iPhone photo on Facebook?
All my friends have figured out the magic to take photos on their iPhone and upload them to Facebook. Everyone but me. How...
✔   Closed captioning for TV shows and movies on my iPhone?
Hey Dave, I saw your article from a few days about How to Turn on Closed Captioning in iTunes and am wondering if...
✔   How do I create location-based iPhone reminders?
Thanks to Siri, I've become a big fan of the Reminders app on my iPhone. Being able to say "remind me at 3pm...
✔   Enable Apple 2-Step Verification in iTunes?
I keep reading all these articles about iTunes account security and people having their accounts hacked. I have 2-step security verification set up...
✔   Turn an iTunes song into an iPhone ringtone?
I want to have song from my song list in iTunes into a ringtone I can use on my iPhone? Is it even...

Let's stay in touch!
Sign up for my weekly AskDaveTaylor Newsletter and you'll receive even more tech and gadget help right to your inbox, along with exclusive news and industry updates. It's good stuff. I promise!
    Enter your name: and your email addr:  





Categorized: iPhone and Cell Phone Help   (Article 10171, Written by )
Tagged: apple iphone 4, carrier iq, ios 5, iphone 4s, iphone diagnostics, privacy, security
Previous: Is there an equalizer in iTunes?
Next: How to turn on restrictions in iPhone iOS 5?




Reader Comments To Date:

Starbucks coffee cup I do have a lot to say, and questions of my own for that matter, but first I'd like to say thank you, Dave, for all your helpful information by buying you a cup of coffee!
Rather amazingly, there are no comments on this article yet.

I do have a comment, now that you mention it!











I will never send you any unsolicited email. Ever.






Check This Out Too...

 
Look for Answers
Need Help? Ask Dave Taylor!


Follow Me on Pinterest

Find Me on Google+
ADT on G+
© 2002 - 2013 by Dave Taylor. All Rights Reserved.

Note: This web site is for the purpose of disseminating information for educational purposes, free of charge, for the benefit of all visitors. We take great care to provide quality information. However, we do not guarantee, and accept no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this web site or on any linked site. Further, please note that by submitting a question or comment you're agreeing to my terms of service, which are: you relinquish any subsequent rights of ownership to your material by submitting it on this site. My lawyer says "Thanks".
"Ask Dave Taylor®" is a registered trademark of Intuitive Systems, LLC.