Are there third-party Apple iPod repair facilities?
We see tons of questions like this: "My iPod went through a huge wash, and the screen is black, when I hold the flashlight to it, it is seeable, but, it's very inconvenient to have a black screened iPod nano in the public." that ultimately boil down to: my iPod's busted, how can I get it fixed cheap?
If something goes wrong with your iPod, whether it be an iPod Touch, an iPod Nano, Classic, or whatever else kind of iPod you have, in the first year of ownership, I would definitely start by going into an Apple Store and talking with one of their "geniuses" about what's going on and whether they can just replace it.
Depending on the damage, it might just be that easy to walk out with a completely new, shiny, in-the-box iPod. Now, if it's water damage like having it go through the wash, well, that's usually not covered. To find out if you're within that year of purchase, you can go to the Online Service Assistant area of Apple's site and enter the serial number on the back of your iPod.
In the limited warranty for your iPod, Apple explicitly says that it does not apply if the damage is due "to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports; to damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake or other external causes" and a bunch more things.
Which is where you are. Whether you claim that going through a big wash was a flood or just a regular old submersion, the warranty on your iPod isn't going to help you.
You can still go to Apple and see what they can offer: if you do that, I strongly recommend that you make an appointment with the iPod "genius" on your local Apple Store's web site rather than just walk in off the street. It'll be faster and much more satisfying as an experience. Go here to make an appointment at your local Apple Store.
If you're still reading, well, you've probably talked with Apple and they said "you're on your own, pal" and offered to sell you a shiny new iPod at full price. Not so helpful.
There are two basic choices you have at this point: you can try to find a deal on a used iPod as a replacement, or you can look for a third-party service facility, because, heck, your warranty is already DOA so why not give it a shot?
In the former case, one place I suggest you look is the refurbished iPod area on the Apple store. Particularly after a new generation of iPod devices are released, Apple often has substantial discounts on older units, up to 40% off or more. The best news? They're covered under the Apple warranty for that first year so assuming you don't have a flood or earthquake problem (cough cough) you'll be good even if something goes south.
As I write this, for example, there are a bunch of current generation 8GB iPod Nano devices on sale for $99, and a current generation 8GB iPod Touch for $149. Those are good prices, for sure!
You can also check out Craigslist, eBay or similar to see what you can find, and don't forget that Amazon has a marketplace area too: search for the iPod you have and check the used prices. Pay close attention to the seller ratings and feedback, though: there are a lot of rip-offs with small electronics, and a lot of stolen goods being fenced.
Really love your device with its custom engraving and really just want to get it fixed? Check your local computer stores: lots of them can do basic iPod repair for considerably less than Apple charges, though there's usually a non-refundable service fee for them to pull the device apart and properly diagnose what's wrong.
One final suggestion is that I have had good luck with TechRestore, a service where you mail in your broken devices and they charge a flat fee for basic repairs like a new screen or new trackwheel. They seem to have an army of techs and turn things around quite promptly. Here's a link: iPod repair at TechRestore.com.
Good luck with it, whatever path you choose to travel! iPods are very nice gizmos, but they aren't particularly tough...
Note: the TechRestore link is an affiliate link. You pay the exact same price as you would if you went straight to their site, but this way they pay me a small commission, which in turn helps keep my site up and online.
More Useful iPod, Sony PSP and MP3 Player Help Articles:
✔ Deleted iTunes library but still have tracks on iPod...
Hi Dave, I have been following your newsletter for awhile now. Most of your topics are way over my head but very interesting....✔ How do I fix the time / date on my Apple iPod Touch?
I pulled my iTouch [ed note: "iPod Touch", actually] out of the drawer and when it was fully charged I realized that the...✔ Can I remove songs from an unsync'd iPod Touch?
My son has just come home from his uncle's house with a new iPod. Very nice. Full of a wide variety of music,...✔ Get started with iTunes Match!
I have a huge library of music, Dave, and want to be able to enjoy it on all my Apple devices, but am...✔ Can I pre-order a music CD from the Apple iTunes Store?
I have a bunch of bands and musicians I follow faithfully and when I see that there's a new CD coming out from...
Let's stay in touch!
Sign up for my weekly AskDaveTaylor Newsletter and you'll receive even more tech and gadget help right to your inbox, along with exclusive news and industry updates. It's good stuff. I promise!
I do have a comment, now that you mention it!
Check This Out Too...
Look for Answers
All Our Categories
Apple iPad Help
Articles and Reviews
Auctions and Online Shopping
Blogs and Blogging
Building Web Site Traffic
Business and Management
Computer and Internet Basics
d) None of the Above
Google Gmail Help
Google Plus Help
Industry News and Trade Shows
iPhone and Cell Phone Help
iPod, Sony PSP and MP3 Player Help
Kindle Fire Help
Mac OS X Help
Pay Per Click (PPC) Advertising
Search Engine Optimization (SEO)
Shell Script Programming
Tech Support Video Help
The Writing Business
Twitter, LinkedIn and Social Network Help
Unix and Linux Help
Video Game Tips and Help
Windows PC Help
Find Me on Google+
ADT on G+