Industry guru Dave Taylor answers free tech support questions about a wide variety of business and technical topics, including blogging, Google AdSense, MySpace, Sony PSP, Apple iPod, Mp3 players, management, Linux, SEO, Mac OS X, Facebook, Twitter, LinkedIn and Microsoft Windows.

Why can't I send mail from my .Mac account?

Today I tried to use Mail to send an e-mail to someone. Everything looked fine until I got an alert saying CANNOT SEND MESSAGE USING THE SERVER SMTP.MAC.COM. I have the option to choose another server, however, the drop-box does not have my account as one of the options. What the heck?


Dave's Answer:

Fortunately, this problem is very easy to solve, though, to be honest, I don't have a ".mac" account, so I had to ask someone who did -- Josh St. Germain -- and he was kind enough to track down your likely problem and offer up a solution that's not too hard to implement.

Josh, take it away!

Okay, Dave, first off, the person who emailed in the question needs to click the "Edit Message" option. Next, at the top-left of the screen, click the "Mail" dropdown. Click "Preferences" and a window will pop up, like this:

Mac OS X: Apple Mail: Preferences / Settings: Composing

In this window, click on the "Composing" tab to make sure you're in the same place I am here, then, under the "Addressing" section, there will be a dropbox with "Send New Mail From:" next to it. You should be able to successfully select your account in the drop menu.

It looks like this:

Mac OS X: Apple Mail: Preferences / Settings: Composing: Pic 2

After you have selected your mailbox, you can click the red "X" in the top-left of the window and you are ready to re-send your email. Fixed!

Happy Messaging!



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