Industry guru Dave Taylor answers free tech support questions about a wide variety of business and technical topics, including blogging, Google AdSense, MySpace, Sony PSP, Apple iPod, Mp3 players, management, Linux, SEO, Mac OS X, Facebook, Twitter, LinkedIn and Microsoft Windows.

Why am I getting bounces from email I never sent?

My wife found an email from my spam box in my gmail account that was a reply from an email that was sent from my email address. The problem is I never wrote the email. The address reply is my email address! I have never seen the address before in my life and the message that was sent from my email address is not even anything I can understand. This is very odd. What's going on?


Dave's Answer:
Tip: This was submitted as a paid priority question and the sender received their answer via email within 24 hours of submission. If you have a pressing question, please consider supporting my efforts with this site and prioritizing your question too.

You're a victim of what they call a "joe job", actually. I'm sure that this person never actually sent mail from your account, and that they never got into your mail server or anything. Instead, they wrote a program that just randomly scans inbound and outbound mail on servers that they infect and then randomly picks a to and from address to masquerade.

Usually this is a way to transmit viruses around as it plays on the trust that people have for other legitimate people (clearly you'd never open up a message from "virus@somewhere.com ", for example!) but sometimes I think that the people who work on these programs just send out random experiments to see if things work and/or they just configure them wrong.

I see this too. Not a day goes by that I don't see "Unable to Deliver Message" error messages in my inbox from messages that I never sent in the first place. The key question: did it have any attachments or try to get the recipient to go to a specific URL to "get a postcard" or "download a free Christmas tree picture" or similar?

At the end of the day, though, it's nothing you need worry about and it's also unfortunately nothing you can do anything about anyway. If you're a victim of a joe job, as you are, then your best bet is to just shrug and hope that they don't go wild with zillions of messages pretending to be from you!

The one thing I would do is notify your ISP that you're having this problem so they can ensure that they haven't left your mail server open (tell them to check for an "open relay", they'll know what that is) and so they know that you're not a spammer too. Again, they'll also know the phrase "joe job" if you want to explain that (or just send them a link to this page).

Hope that alleviates some anxiety you may have about this incident. As always, make sure you're running good antivirus and antispyware on all your computers too, and never use an open wifi network to access your mail or any other password-protected data.

In terms of protection software, I recommend commercial products, not freeware, because I have found over the years that their updates are faster and the code more trustworthy and reliable.

The specific apps I prefer are Symantec/Norton Antivirus and Webroot's Spy Sweeper. You can find Norton at any online shopping site (try Amazon.com or PCMall.com) and Spy Sweeper is available directly from Webroot [aff link]

Note that the latter link also gives you access to a free scan of your system, which is a good first step in this process too.

It's distressing to realize that the majority of PCs are now infected by one or more viruses or spyware programs, and that's always my first guess when there's any sort of anomalous behavior being reported. Be safe before you lose your precious data and files.

In addition, make double sure that you're completely up-to-date with the latest patches and updates to your version of Windows. You can do that by clicking on [START] then selecting "Windows Update" or, if you have the fancy new XP-style menu, go to Control Panels -> System then select the "Automatic Updates" tab and make the logical selections.

Hope that helps alleviate any stress you feel about this situation.



Help others find this article at Del.icio.us, Digg, Netscape, Reddit, and Simpy.

Subscribe!

Never miss another useful Q&A article again! Subscribe to AskDaveTaylor with Google Reader.

Comments

Thanks for this. This started happening on my domain and I'm still getting about 30 bounces a day. I've alerted my web host, but they say there's nothing they can do. I've been looking for the reason for months. I'll send them the article as you suggest, though I think it's already clear I'm not a spammer.

Posted by: Sharon at December 12, 2006 4:42 PM

I have a lot to say, but ...
Starbucks coffee cup I have a lot to say, and questions of my own for that matter, but most of all I'd like to say thank you for all your efforts on this Web site by buying you a chai!

I do have a comment, now that you mention it!









Remember personal info?


Please note that I will never send you any unsolicited commercial email. Ever.

While I'm at it, please note that by submitting a question or comment you're agreeing to my terms of service, which are: you relinquish any subsequent rights of ownership to your material by submitting it on this site.









Search
Find just the answers you seek from among our 1700+ free tech support articles by using our Lijit search engine.


Help!





Subscribe to
Ask Dave Taylor!

Add to Google Reader
Add to My Yahoo!
Subscribe in NewsGator Online

RDF   XML

Free Updates!
Sign up and get free weekly updates and special offers on books, seminars, workshops and more.


Recent Entries
Join the List!
Join my author info mailing list, where you'll learn about my upcoming books, speaking gigs, and more!


Book Links
© 2002 - 2008 by Dave Taylor. All Rights Reserved.

Note: This web site is for the purpose of disseminating information for educational purposes, free of charge, for the benefit of all visitors. We take great care to provide quality information. However, we do not guarantee, and accept no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this web site or on any linked site.

[whiteboard marker tray]