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Why don't my banner ad stats match Google Analytics stats?

I was curious as to why my banner ad reports don't match up with my google analytics visitors. For instance, my recent report shows 1200 clicks on banner ads, but the referring visits from the banners on GA only shows 500 visits.


Dave's Answer:

This is one of the real problems with using more than one analytics package, as far as I can tell. Since they measure different things using different techniques, it's rather inevitable that they are going to end up disagreeing.

I don't know what system or package you're using for counting your banner ad impressions, but I'm going to spin out a scenario and then you can tell me in the comments if I matched what you're doing.

You have a number of different ways through which you get traffic to your site, ranging from banner ads running on other sites to search engine traffic, and perhaps even just good old-fashioned inbound links from sites that like your content or material.

You're using Google Analytics to track all of that, so you see reports like this:

google analytics traffic sources

(here I'm showing traffic sources for my Dave On Film film blog. Quite interesting to note that I get a significant amount of traffic from Google Images, btw)

Let's say for purposes of discussion that the traffic I get from the Internet Movie Database site (imdb) is due to a banner I have running on the site (though it's not, in actuality. I can't afford to run a banner ad on that site! :-)

For this traffic, we'd see that in thirty days I had received 232 visits from that banner.

Now let's continue our hypothetical situation and say that Amazon, owners of the imdb.com site, sent me a banner traffic report that indicated that it had been shown 1000 times and of that 350 people had clicked on it.

Here's the dilemma I believe you're talking about: how can the banner display site claim 350 click-thrus when Google Analytics only shows 232 visits from the site where the banner is running?

Actually, there are two common causes. The most common is that many Web browsers let you mask or completely disable the "REFERRER" data, so that some of the people who are coming from the other site show up as "direct" or "unclassified" traffic.

The second reason could well be that they don't actually make it onto your site long enough for Google Analytics to kick in. This can happen if there's what I call a "fast bounce": your page starts loading and they immediately say "oh, no, that's not what I want" and click on the back button or a bookmark or something. You've probably done this yourself, actually.

Those are the two main reasons I can come up with but I suggest that if you are paying for banner ads and you are finding inconsistencies like you say, ask them to justify their numbers and see what they say.

Good luck to you!









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Comments

Thank you Dave -this was more than helpful. Do you know off hand what % of Internet users might enable their browsers to block referring urls? What kind of setting is this in the browser? Just higher security settings?
Thanks again.

Posted by: Thomas at October 8, 2009 9:07 AM

wow, what a great answer, i am at my first week of job and i got a client email me about the different between our stats and their google analityc stats.
Finding this article really answer my question for my client

Posted by: joey t. at January 13, 2010 4:22 AM

Also, it is possible that an ad stats account and Google Analytics are using different timezones. As Dave said, Fast bounce is also a common problem

Posted by: Mike Uratos at September 17, 2010 11:19 AM

tnx for answer, in my page stats also different between google analytics and onlinewebstats. Now i understand this differences from your article

Posted by: deterjan at October 18, 2010 5:07 AM

I have something to say, now that you mention it, but ...
Starbucks coffee cup I do have a lot to say, and questions of my own for that matter, but first I'd like to say thank you for all your efforts on this Web site by buying you a cup of coffee!

I do have a comment, now that you mention it!











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