Apple iPod Nano won't turn off? Help!
Please can you help me as my new ipod nano will not turn off! I am holding down the play button as usual but there is no response, it's just stopped working. I only bought it at Christmas.
Ah, the gorgeous iPod Nano. I wish I had one, but instead I bought an iPod Video so I can enjoy watching movies on the tiny screen instead. But you probably don't care that I covet your Nano, especially if it's not working properly, so let's see...
The first thing that every iPod owner needs to know is how to restart your little MP3 player. Apple has a nice little tech note about restarting your iPod, and here's the gist of it:
- Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
- Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
This is for the Click Wheel series of iPods only (that is, the iPod mini, iPod Photo, iPod (Click Wheel), iPod nano and iPod Video/5G).
Older iPods (I have two of 'em!) are reset with a slightly different approach:
- Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
- Press and hold the Play/Pause and Menu buttons until the Apple/iPod logo appears, about 6 to 10 seconds. You may need to repeat this step.
Here's my best guess as to what's happening with your iPod nano: you have inadvertently engaged the "hold" switch and so it's ignoring your attempts to put it to sleep!
Oh! Apple has one more tip: "If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep."
Don't miss the iPod Troubleshooting Basics page too if this doesn't help you resolve the problem.
More Useful iPod, Sony PSP and MP3 Player Help Articles:
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Reader Comments To Date: 472
I couldn't get my iPod Nano 8GB (wide screen with click wheel) to reset until I read this. The thing that helped me was actually laying it on a table and resetting it by pushing the Menu button (upper) and center button simultaneously with two different fingers. It finally reset after 6-8 seconds. Worked like a charm. Thx!
Ok, first of all my ipod all of a sudden wouldn't turn on one day. We have an ipod 4th gen. It was charging and then all of a sudden wouldn;t turn on and now the computer wont even recognize the fact thats the ipod id plugged into it. Ive tried all the trouble shooting things by turning on and off the power and holding down the menu and center or menu and play/pause button many times and nothings working. We just got this... how can i make it work again?
I have a problem with my classic ipod. Ive had this for a couple years now and when I was listening to music it had full battery just froze and urned off by itself. I tried asking other people who have ipods they didn't have a clue. I tried the trouble shooting basics and ever what should I do please help me.
Thanks, i thought that my iPod was dead
Hi Dave - I got a new ipod in Thailand, connected it to my computer, the wizard asks me if I want to download associated software and I say yes, then it tells me it can't find anything and tells me to load it from a CD which I don't have. Any suggestions?
Whenever I plug my 3rd generation Ipod Nano up to the computer, Itunes as expected comes up but just recently my Ipod wont update any new artists but it will still sync for some of the old artists I have it set to sync for but as soon as it's done syncing it will just disconnect and then it wont let me update or reformat or anything, can you help me dave?
i want to give this brand new ipod to my friend and so i charged it all night, and the second i unpluged it, it froze and then turned off?? it only turns on when its plugged but its fully charged?? PLEASE SOMEONE HELP! i was going to give it to my friend today!!!!
um yes my name is jodi i drop my ipodnano in water ooops an now it want turn on or notting an i cant afford to buy a new one wat should i do i tryed rice for 24 hours notting. please help.i tryed plugging it up to my pc notting.
my ipod nano wont turn on i think i might have dropped it i plugged it up on the computer and nothings happening
i was watchin a video i recorded on my ipod an hit the menu button durrin the video an it froze it wont connect to my computer my ipods always charged idk y it froze an it wont connect to itunes
My ipod just cannot turn off yesterday i dun no why ? and when i lock it the backlight did not turn off !
my ipod nano freezes on the docking station and skips every other song. Help please!
I have a really big problem!! I was about to play a song and then everything froze. It wont turn off, or go reset. I did everything on here and even when I plug it into my computer, nothing happens. My ipod is still frozen, and it doesn't show up on Itunes either. Is my ipod totally broken? what can I do?
YAY!!!! This works!!!!!!!
I was so mad at my step-son for breaking my I-pod nano, it would not play a song and it would just skip through so frustrating!!!!
followed your directions and now it works, for those who do not know the select button is the center button!
Person who did this, I could kiss you! A friend gave me his old ipod b/c the screen was broken, and I've just never had the cash to get it fixed. But I just keep it on random and I know how to turn it on and off, and adjust the volume, no worries. Until it just crashed and I couldn't get it to even be reconized by the computer b/c it was on. You totally just saved my day! 5 hour drive tomorrow with no music would be my personal hell. So thank you!
Had my ipod nano for years with no problems, and all of sudden it locked up. I did what you posted and all is fine again.
Your are the Man!!!
my ipod nano wont turn off, and when i went to restore it, it said error 1436, what do i do know. thanks
I see you have many, many comments and questions but if you could please spare a moment? I got a 2nd Gen nano that christmas that it was brand new and now im starting to have problems with it. I have tried getting apple help but i refuse to pay like $40 for them to tell me that there's nothing I can do...Anyway so I plug it into the computer and the ipod will charge and act like its plugged in but the computer won't recognize it. I went through the device manager, cause apple said to, but it wont even show up there. Is there anything I can do? I thought it might be the cord so we got a new one and it has not changed anything. Is it finally dying after so long? or has the software changed to much for it to keep up with? I don't know if this is relavent but I'll throw it in just in case..My ipod has sustained water damage and the screen won't light up anymore but this was several months before my computer stopped recognizing it.
Thank You! :D
i was listening to my ipod nano on an ipod dock and i was pressing the next button and all of a sudden it wouldn't stop changing songs, it is going sooo fast and i have no idea how to stop it. i've tried turning it off but it doesn't work...help!
Monte, if your iPod is only five months old, you should definitely be able to take it into the Apple Store and have them help you out with it, without any $$ being involved. It's covered by a one-year warranty.
Erin, if you can't restart it with the steps outlined in this article, I surmise that your iPod has a busted button. :-( Talk to Apple about getting it fixed (or a third party). Good luck!
Thank you so much for the big help. your tips really work. i just press the menu and the middle circle of my i pod nano and its works. The logo came out and its back on track. Keep up the good work and God bless you more.
I can't believe it! I've been having the same problem with my 1st generation Nano for the past several months: Won't properly turn off; battery being run down; erroneous messages about "Firewire" etc. I've rebooted the darn thing hundreds of times in the last few months, with no luck. And then, all of a sudden, completely on its own, like a miracle...the thing started working properly once again. It turns off, no more "Firewire" messages...I don't know why or what, but I now believe in God.
Uhm. Okay This isn't working!
I need help it wont turn on. i left it charging the whole day and then i came home like at 8pm and started to listen to a song then i noticed the battery was dying which was weird cause it was charged completely. and then it turned white and it said disk mode...and i didnt pay attention to it so i left it there...and today in the morning i tried charging it but i wouldnt turn on so i pluged it in and it wouldnt chage...it's scrreen is black and also when i plug it in the comp it doesnt show in my computer... so HELP PLEASE>..
I have an IPod mini and it doesnt turn off.
I tried holding Menu/Play Pause simultaneously; change the sleep mode to ON, but it doesnt turn off anyway. Any other suggestion?
Please I would appreciate very much, as don't know why it started to do this.
i purchased one ipod nano 5th generation..
anybody can tell me.. how many hours you all getting battery backup..? for audio..
My nano was mistakenly formated whit my laptop and every thin is blank now, I cant even enter in to the main menu.
I seriously need your help Please help me out.
Thank you so much! I'm a music kid, always have been. My iPod just froze up, and I'm about to go to sleepaway camp for two weeks, so the reaction involved a lot of crying and nausea. I did what this said and it totally worked! Thank you! :)
my ipod works find except for one thing. I cannot watch a video the screen shuts off after a few seconds. How do I fix this. Been through the settings, but didn't see anything to fix it.
I have a 16g 5th generation ipod nano and sometimes after a song is finished playing it'll repeat the song for 20 seconds but it plays it faster also when i pick a song to play the screen will show the song i picked but it will play a different song please help Thank You.
ipod 1st gen. locked up while playing a song. No interaction with click wheel. Reset by apple's suggestion which it did. Now on language setting screen and cannot select using click wheel. I believe the click wheel is working as I can reset ipod by using the click wheel. Any suggestions?
My ipod won't turn off when I hold down the play button, and it won't sleep when I click the sleep option.
I tried resetting and restoring but it won't work.
I recharge it but then the battery goes really quick because it's constantly on.
If you could help that would be great!
Hey, thanks a lot. I was almost about to cry because my ipod wasn't responding to anything.
my sis is not happy and her ipod nano will not turn on.its bean working for like 2 or 3 days now
plaese tell me how to fix her ipod nano
P.S. my sister is very craby
Hi, My 2nd generation ipod nano (little silver one)
won,t turn off.
I,ve tried the toggle/menu/centre button process till the apple sysmbol appears. But it still won,t
My daughter's ipod nano g3 center button has stopped working. We've tried to reset it. Could this be a hardware issue and can it be fixed? Thanks
hi my ipod nano 3rd as crashed on me stuck on reset settings i cannot turn it off or on again and when plugging it in my computer itunes doesnt even pick it up i need it for the gym i carnt go without it please help me!
My Ipod Nano was gifted to me about a year ago, I started to use it only now. what I have noticed is that, the ipod comes on when it is connected to my laptop and plays just fine, but as soon as I disconnect the ipod, it turns off even though I have charged it for more than 5 hours, I am not sure what to do, whether I have to change the battery or charge it for a longer period because I am using it for the first time. Please help me out here.
my ipod nano 5g forzed when i was about to watch a movie and theni proceeded all the steps yet its not fixed.
I have a ipod nano 4gb 3rd gen..suddenly it started showing a "X" in the display and i tried to reload "I" tunes it didnt respond and became dead totally..its not even taking charge now..no display..not recognised by my laptop also..pls help me..
My computer was shut down while i was in the middle of syncing some songs and now it won't even turn back on!
My Nano wouldn't turn off - but thanks to you it does! Wicked, cheers :)
Hi Dave, I was listing to radio on my nano. the battery was almost empty. when i tried to switch off, the screen wasn't working n pressing any keys didnt do anything. i let it play till battery was depleted. after I conected it to my deck to charge and was then working fine, now the problem is that the screen is always on. all options, lock works but it wont simply go to sleep. plz help
I've had problems with the play/pause button on my Ipod nano (3rd generation) for quite some time. Someone suggested I try blowing into the USB port on the ipod to remove any dust that may have accumulated. It worked like a charm.
I was just wondering how i can turn off the latest version of ipod nano 8GB! If i press the button on the side it seems like the ipod is turning off but still the batteries run out quick
I bought my girlfriend's ipod (generation 4 16GB) for her April or May 2009 (no extended warranty) and it's worked great...until now. It powers on & shows the "backlighting" for about 5 seconds and then goes dark. Scroll button unresponsive. Cannot hold Menu/Center button to reset because the scroll wheel is shot. BUT, when it's attached to the USB on the car stereo it plays normally, alphabetically, but scroll wheel does nothing.
I've backed up all the songs (1964 tracks) up on my/her computer because the Apple Store said "We need to remove all the songs to diagnose the problem." This seems utterly ridiculous, the scroll wheel is clearly the problem. Anyway, after calling them today I'm told they don't replace the scroll wheel "on that model." I inquired as to why they don't service what they sell and she said "We may be able to replace it for a fee." I don't want to pay them for a product they won't service and pay their "fee" of $250 or whatever that "fee" will be (God help anyone under warranty or a warranty extension). Thanks for any and all info you can provide.
After changing the LCD on our generation 2 ipod I don't want to risk damaging our generation 4. Where/how can I get the scroll wheel replaced? After this experience and 100's if not 1000's of consumer complaints in Apple's "forum" or "support group" on this EXACT SAME PROBLEM (not being solved or even replied to by Apple) I will NEVER buy another Apple product. Too bad the iphone's coming to Verizon next month and I will be sure NOT TO BUY IT nor will I support our company (Praxair 27,000 employees and operations in 40 countries) buying an iphone. My Uncle is on the Board of Directors and he is aware of Apple's substandard after sale service.
I was looking at these comments, and I was surprised to find that some people have the same problem as me: The backlight won't turn off and the iPod screen won't go to sleep (after I had done the reset thing covered on this website). It seems like a lot of people (myself included) have this problem, and it drains the battery like crazy (I lost half my fully charged battery in several hours)! I use my iPod at school, so if you could find a way to solve this problem, I'd be glad to try it out!
how do you turn of the ipod mine only sleeps...so we actually can't turn it off then...
i have tied the steps many times (the seccond set of steps) and it doesnt work my ipod is still frozen is there any way to fix it?
okay...I have a Nano 6th generation. The buttons stopped working so I sent it back to Apple. They returned it 3 days later stating nothing is wrong.
It isn't working so I tried the reset trick and now all I have is a Nano with a backwards screen. I plugged it into my computer and nothing...
HELP! I know you are busy but I couldn't find any answers on this forum.
Thank you for your time
My iPod touch (4th generation) is stuck in a zoomed-in mode. Its on the lock screen, but I can't type in my password since its so close up. It stays zoomed in even if I turn it off and then back on. I have no clue how it got this way ):
Carly, try holding down the top power button and the home button for at least 30 seconds. During that time it'll show you the "Slide to Power Off" slider: keep holding it and ignore that. It'll go black then start up again with the Apple logo. Should fix the problem.
hey my iPod nano the squared version wont turn on it happens to me frequently but before it that happens it freezes suddenly so i reset it and after it don't turn back on
Dear sir, am avinash staying in india as my apple nano2010 has been infected full of virus so i formatted the device fully but it is asking for the latest version of 2011 so were can i find the download in apple site so kindly let me know the solution as soon as possible thanking you
hello, i havent used my ipod nano in ages and i resently found it after not using it for at least 10 months.. i have tried to turn it on and it doesnt seem to be coming on.. i had the charger when i first descovered that the ipod werent turning on.. so? i tried to charge it and it still didnt come on then? should i waste my money on getting a new charger? get it looked at? or just buy a new one? HELP!!!
So many years back my dad gave me an iPod nano (third generation) and I never had use for it because I had an iPod original. Just recently I have tried to turn on the iPod nano but it just freezes on a screen with an hourglass and a grey/black-ish background. We've charged it overnight and it still is not functioning. Please help !
Thank you for your time.
Hi Dave, would appreciate your guide on my Ipod Nano 4GB as It doesn't work at the button of the set but when I plug in to the Ipod dock player it could play with the remote control. Please help.
My Ipod (4th Generation) i Put This Voice Control Thing On General And Now I Cant Skroll Down And Every Button i Press It Repeats Its. So I Dont Know What To Do :/
my apple nano screen goes off i can here play songs hear but i cant see the screen how to get my screen back ?
Hi, I have an iPod nano Touch and there's a setting on it where you have to double touch everything for it to work and I don't want that setting anymore, but i cant even get to the settings page. It wont let me. Any advice? Thanks.
I don't know if my problem is with my iPod Nano or iTunes. I have two problems actually. First, I have unchecked all my Christmas music on iTunes and my iPod seems to sync, but it's still on there. Second, I don't seem to have a schuffle choice on playlists, so is this not possible to do?
thanks sir, the article helped me alot:)
I have a 6th gen 8G iPod Nano, which I've had for about a year and a half, and it's fully updated (so is iTunes on my PC) and for that entire year and a half, it has behaved perfectly until last week--when I discovered a weird problem. I have a few albums that are sort of "rock-opera" style and the songs on these albums are best played in order. However, my Nano seems to feel otherwise. I will choose the album, tap the first song on the list, and it will play the aforementioned song, then shuffle to another song. I don't choose the "Shuffle" option from the album menu. I have the "Shake to Shuffle" option turned off. It's never done this before. Ideas?
I don't know how to read what you have written to others on the topic, so I'll ask a question of my own. I can't get my 6th gen. ipod nano to stop shuffling....makes it a bit trying to listen to a book. Thanks for any help you can give me.
I have an IPOD Nana 6th gen. with alot of songs on it. My desktop computer got a virus and when I got it back ITUNES and all my songs were gone. I followed instructions from the internet on how to get songs from my nano to my desktop and it worked. Here's my problem...I loaded a new CD to ITUNES then I plugged in my IPOD. It said it synced but I can not find the songs on my nano. What's wrong and how can I fix it?
You are brilliant,thank you for the help : )
thanks Dave it worked on the very first try! I have an iPod nano (1st gen.) 1GB, v1.3.1 and holding down the Menu & Select (middle) buttons for a few seconds did the trick! thanks
Hi Dave on my iPod Nano it reads Disk Mode Ok To Disconnect with a Tick in the Middle of The Screen.
And I Can't Turn It Off At All.
I do have a lot to say, and questions of my own for that matter, but first I'd like to say thank you, Dave, for all your helpful information by
buying you a cup of coffee!||
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