Apple iPod Nano won't turn off? Help!
Please can you help me as my new ipod nano will not turn off! I am holding down the play button as usual but there is no response, it's just stopped working. I only bought it at Christmas.
Ah, the gorgeous iPod Nano. I wish I had one, but instead I bought an iPod Video so I can enjoy watching movies on the tiny screen instead. But you probably don't care that I covet your Nano, especially if it's not working properly, so let's see...
The first thing that every iPod owner needs to know is how to restart your little MP3 player. Apple has a nice little tech note about restarting your iPod, and here's the gist of it:
- Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
- Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
This is for the Click Wheel series of iPods only (that is, the iPod mini, iPod Photo, iPod (Click Wheel), iPod nano and iPod Video/5G).
Older iPods (I have two of 'em!) are reset with a slightly different approach:
- Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
- Press and hold the Play/Pause and Menu buttons until the Apple/iPod logo appears, about 6 to 10 seconds. You may need to repeat this step.
Here's my best guess as to what's happening with your iPod nano: you have inadvertently engaged the "hold" switch and so it's ignoring your attempts to put it to sleep!
Oh! Apple has one more tip: "If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep."
Don't miss the iPod Troubleshooting Basics page too if this doesn't help you resolve the problem.
More Useful iPod, Sony PSP and MP3 Player Help Articles:
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Reader Comments To Date: 472
Hi asked a question yesterday but have found out a bit more about my problem!! that is the cable is a firewire cable and don't seem to have a firewire port on my pc which is 4 yrs old and me the only owner. I believe firewire is a ;mac' cable but my pc is win xp
My ipod nano wont sync to my computer anymore.
i only bought it a couple of months ago. it charges but i tunes doesn't recognize my ipod. i accidentally deleted a program Apple Mobile something or rather, might this be why?
Center button, 2nd gen(?) Nano, doesn't work. Click wheel fine. I tried to restore, but am now stuck in "Choose Language" because the center/select button doesn't work... Any ideas?
hi dave i took my ipod to school and they opened my backpack a stole it i was wondering if they could give u a new one at the place you bought if your under the year they gave you to retern it incase somthing happend to it
it took a while scrolling through other peoples comments but finally i understood.
hold menu and the center down together for a bit and its all good.
mine kept sayign charging even though it was unplugged, and i only got it today and i was like :(
oh my god! you saved my life, well not really haha but thank you soooo much (: i really appreciate it
Thanks for the quick simple guide to turning of a frozen Ipod. The quickest to the point answer I could find on the web... Seriously. Cheers
hey i followed your tips and i see people with the same problem. i have sleep on i hold the correct buttons it use to work and all of a suddon it doesnt and i dont see comments that help. so please help me.
My ipod nano will turn on and lets me do everything but the wheel doesn't work anymore and when i click one ofthe buttons on the wheel or the select button, nothing happens! PLEASE HELP..THANKS
i have a ipod nano 3g and the scroll bar is stuck and i cant use it at all. how can i fix this?
When i turn on my ipod a lock comes up on the screen and asks me for a combination which i don't know. How can i fix this?
My ipod nano will not work in external docks (i.e. stereo or in my car)? It freezes up if i connect it to anything besides headphones. I have the new updates as well.
Last night, I went to sleep with my ipod on and listened to music all night. From 9pm-245am. I fell asleep. then at 2:45 am my ipod had something on the screen that said "Does not use firewire anymore" or something like that and now this morning it doesn't turn on! What do I do???!!! Help! Quickly!
my ipod nano WILL NOT TURN OFF..ITS FROZE AND LOCKED.. IT'S NOT RESPONDING TO ANYTHING I DO TO IT!!!!!!!!!!!!! HELP!!!!!
My ipod nano 3g froze up on the "do not disconnect" screen after I properly ejected it. I manually reset it (holding the menu and select buttons) but i did not toggle the "hold" switch. Now it is completely unresponsive. It won't show up on the computer either, so I can't restore it. I would prefer not to take it to the store and am willing to take it apart. HELP?!
I'd like to say that though I enjoy using them when they function,
EVERY SINGLE product I've ever gotten from Apple has broken down in some way or another. EVERY ONE.
I use a lot of tech devices and haven't had any other company with a similarly miserable record of failure. Not close honestly. All praise for apple on innovation and none for execution.
The total cost of unremedied products I've bought from Mac that have crapped out is well over 3 grand, including my
macbook and 2 ipods. All crapped out, and each time had to be replaced completely at MY cost.
It's unbelievable the lack of support from Apple too. The worst thing is that there are a ton of Mac accolytes out there, that no matter how many times aple screws them, still stay loyal to the brand. Remember those people waiting outside Mac stores for the new iphone when it first arrived. Remember how they were sold a shoddy beta level product and then left in the lurch? That's just the tip. I remember when my girlfriend Mac laptop was overheating so severly after being on for a half hour that the bottom was too hot to touch. You know what apple told us? They said "It's not a laptop... It's a mobile desktop.
Perfect example of how Apple treats people, like idiots. Buy these products at your own risk,and yes, at this very moment I cannot turn my ipod off nor my macbook on. Never had this problem with TEXAS INSTRUMENTS but somehow I have it with mac! Don't drink the coolaid.
when i plugged my i pod nano up to a new computer, it said no not disconnect but i had to anyways, so i disconnected it and turned it off. then when i went to turn it back on, it wouldnt turn on and it hasent all day,
what do i do?
Haha! Thankyou vert much for taking the time to post up this information! You've just saved my ipod from being swron at and bashed off the bench multiple times!
Hi my name is Mack. Last night I put my iPod nano on charge on my iCoustic machine and now it won't turn off. What do I do? I tried the stuff above and it doesn't work.
Please help me.
WE HAVE PURCHASED SONGS FROM ITUNES BEFORE AND NOW MY SON HAS A NEW IPOD. WE PURCHASED THE SONGS AND THEY ARE IN THE ITUNES LIBRARY, BUT I CANNOT GET THIS IPOD REGISTERED AND SYNCED. THE PAGE LOOKS LIKE IT IS CUT OFF ON THE RIGHT SIDE AND WE CANNOT GET IT TO MOVE OR SLIDE OVER. I ASSUME THE REGISTER NOW BUTTON IS ON THE RIGHT SIDE BECAUSE THE REMIND ME LATER BUTTON IS IN THE LEFT SIDE. WE HAVE ONLY NOTICED THE PAGE LIKE THIS ON THE REGISTER PAGE AND NO WHERE ELSE. ANY HELP WOULD BE APPRECIATED. THANKS
hi my ipod center button suddenly quit working yesterday i have searched the internet all day and came accros your helpfull site two people above have had the same problem as im am currentlyhaving i dont have the warranty(it ran out) i dont want to bother wasting my time calling apple for support to be told some rediculous answer so if you could help i would really appreciate it thanks in advance on a side note the last ipod i had broke to they are junk
well i accidentally forgot to eject my ipod nano 8 gb and now its tuck on the Eject before disconnecting screen.
Everythings frozen. Even the time. It is 11:23 at the moment....and it sez 10:57...
Thanks for the tip. It worked just like you said.
it will not tern off and it on the screen disk mode ok to disconnect what the f@#%k is going on please help
WOW! u just saved me an A** WHOOPIN!
My dad would of killed me if I diddnt un-freeze my I-POD!!! :)) THANK YOUUUUU!!!!!!!
Thank you so much. I was about ready to murder the stupid thing because it would NOT turn off, but I finally managed to get it to. Thank you!!!!!!!!!!!!
i need help my sister threw a lid at my ipod and it comes on but the music doesn't play when i click on it
My nano is frozen. Won't play. Won't turn off. Won't move to main menu and now my pc won't let me get into Itunes. Now what? I am plugged in. I didn't drop it. Mystery Demon at work! Ack! Help me!
My Ipod Nano wasnt switching off,thot I had messed it up and then read this piece of information in this article, where you can turn it off even through the main menu (an option in the settings).... the "Sleep" option . When I navigated there, saw that the "sleep" option was turned off and hence the ipod was not turning off when i was holding the play/pause button. Turned it on and its working fine! Thanks a lot for this article Dave !
Great site, my nano would not shut off I did what you said and it worked THANK YOU very much, but now right after it is shut off it comes right back on again....can you please help me!!
Thanks in advance
thanks for the tips.
it helped me a lot.
my nano ipod wont turn off nor will it do anything. what should I do?
My black ipod nano 8gb volume limit won't change?
like i can change it to maximum limit on the bar on this screen
but when i press center button as it says to do, i return to the settings menu and the volume limit goes back to half way automatically, i set a volume lock. and i know the combination even doing that then changing won't work. pleasee help if anyone got any idea i even restored my ipid its still the same
wow thank you! This helped me so much :]
When I connected my 1st gen Ipod Nano to my iTunes it said it was in recover mode and needed to be reset to factory settings. I did that, but its in this continues loop saying I need to reset.... HELP
I have ipod nano and the screen is white it will not reboot or show the apple logo. Is it fried or is there a way to fix it?
my nano would not turn off. thanks for the help
My ipod nano 8gb volume limit won't change?
like i can change it to maximum limit on the bar on this screen
but when i press center button as it says to do, i return to the settings menu and the volume limit goes back to half way automatically, i set a volume lock. and i know the combination even doing that then changing won't work.I even restored my ipod its still the same..helpp
Thankyou SOOO MUCH, it worked!! I totally thought I was going to have to buy a new ipod!
man u are great is like 6 am! and i did it desperatly i cant live without my music and it worked !!!!!!!!!!!!i love u! greetings from denmark:)
i ave got an ipod nano....the backlight doesnt appear on anytime even after recharging it and it doesnt shut of cause of which all the recharging goes for a toss.
i had a ipod nano at christmas and went to listen to it today and it wont turn on it just comes onto the apple screen even when i put it on charge it still stays on the apple screen please help me i have no idea what so ever what has happened to it!!!!
Dave you saved my ipod's life! Thanks an apple! Seriously, thank you so much. Xx
hey dave.. i know you're very busy but i have a really big problem and i need your help.. i accidentally put my ipod in the washer and i dried it out.. it began to work but only when it was plugged in... now, my ipod only shows the apple logo when its plugged in and it would go to the menu page but then shut off and restart itself. do you know what i can do without having to pay for stuff? thanks soo much!
Thank you SO MUCH for helping me get my ipod to turn off! This was very helpful and great!
thanks! it helped me fix my prob! great!
Thank you so much Dave....you saved my day with your tips on how to turn off the Ipod!
thanku! thanku! thanku!
i waz so frustrated i waz cryen! thanku it worked fined(the solution)i thought itn wwaz broke! THANKS!!!!!:):):):):)
Ok, So I Have Kind Of A Problem..My Ipod Won't Turn On..But When I Plugged It Into My Computer It Works Fine..Like I Can Listen To It While It's Plugged Into The Computer..But As Soon As I Unplug It, It Won't Turn On..I Don't Know What The Problem Is, Ive Tryed Almost Everything..Do You know Why It's Doing This?
My ipod seems to be frozen. I'm not sure the model, I got it at Christmas, 2007 so whatever model was out then. I know it's not a nano cause my daughter has one. I've tried pressing and holding "MENU" and "Play/Pause" buttons but to no avail. I've also slid the button to hold for 10 seconds and back and pressed button combination. Nothing seems to work. The ipod show Track 12 and it appears to be 16 seconds into it and just plain froze. Any help would be greatly appreciated.
HELP! MY IPOD SAYS CONNECTED AND IT WONT SHUT OFF AND ITS NOT EVEN CONNECTED!
hi. i have an ipod nano which wont turn on although it has been charged and when i plug it into the computer nothign happens i need help please is there anything i can do?
If you reset the iPod nano, does it lose all the songs?
cos i dont wanna risk it just cos it wont turn off.
Thank you so much! This worked for me!
I have an Ipod Nano 3rd generation 8GB.
I have the grey screen with white apple constantly on.
I have tried reboot ie menu + main button for 6 secs but reboots to same screen. My laptop wont recognise it either in itunes or as a drive.
I have tried running battery down and then plugging into laptop, this just gives me back my grey screen with white apple.
Is there anything else you can think of that may help?
Currently has a picture of a battery with yellow exclaimation mark saying connect to power!
Your help will be appreciated..........
i have ipod nano and the display tells me to contact to power source and when i do it does not power up at all is there a reset option
Thank you so much! My ipod was frozen and I couldn't even turn it off! Found your website and it was an easy fix. Thanks again!
Until recently I have had no problems with my Ipod Nano 4gb. It plays and all is normal. My problem is that I can no longer plug it into my usb ports on my computers. Both my pc and laptop do not recognize it being plugged in. I am no longer able to sync it and add music. This has not been a problem since I have had it,instead its something that has started over the last few weeks. I know my usb ports are okay because my flash drives work in them. Can you please give me some idea as to what to check or what to do?
HI there. I bought an apple Nano 8 GB 1.5 years back. Now i got a problem with my nano. Songs are not playing in my ipod. I could operate the volume and i could go to main menu and everything but the only problem is songs are not playing at all. Could you help me out on this.
i just got this mp3 player and i am having nothing but problems- right now the problem is this- it has an hour glass on the screen that will not go away i cant shut it off. please help
my ipod touch 2nd gen keeps turning it self off
how do i solve this?
I just plugged in my nano to charge it and then ejected it and now all it shows is the apple screen. Just the apple and is making a buzzing noise! Help!
Neither of those suggestions works; what do I do next?
Thank you! the light on my ipod wouldn't turn off after the designated amount of time and after reading this i tried it and it now it works. Thanks again!
i have ipod model no. ym9080p33qx, when you try to turn it off it goes off for about one second and i get a white screen, it stays white tell the battery goes dead, i can not get the apple logo to come up at all, any help would be great, thanks mike
you are amazing! thank you so much.
I was listening to my ipod and suddenly it shut down. When I press the play button it shows that the battery was down. I plugged it but since the apple logo comes back on and off. I tried to reset it (pressing the menu and center)it would shut down but the logo re appear on and off. I updated my I tunes library but wont pick up the ipod when I plug it in. Please help me!
My iPod, doesn't sleep. I press the play/pause button for a couple of seconds, it turns off, but within like 3 seconds or less, it is back on again, unless I turn on the Hold switch...If i don't turn on the hold switch, the entire battery is drained :(
I have tried resetting the thing...Now I think, even if I keep it off using the Hold switch, the battery still keeps draining....Somebody, PLEASE HELP!
my nano only works when its plugged in. the moment i unplug it it shuts off?
my daughter and I share an ipod library, just use different play lists. she used a giftcard the other day for $25 itunes. The next day we now have new "playlists" with each of our names on it created by itunes. idk why. But hers will only put on 1 playlist (the new one)w all the checked songs in it, i've reset it twice, nanda. It said it was full, and it's not. Mine is ok, but I only synced it once since the purchase and am afraid to do anything else. HELP, we are leaving for a trip soon!
I recently bought an Apple ipod 8gb nano. Chuffed to bits with it but I have somehow managed to set an announcement to some of the tracks prior to it playing. I would like to switch this facility off. How do I do it?
My 2nd generation iPod Shuffle (late 2008 model) is playing slowly off and on, as if it was a cassette tape with the tape messed up. Is this fixable? Help! (I've already tried "resetting" it.
what happened to my ipod? i would only see the apple logo when i connect the ipod to the computer to charge, after 1 or 2 seconds the apple logo dissapear and some words appear 1 or 2 seconds. then nothing else can be seen except a logo telling me do not disconnect. normally if i disconnect the ipod from my computer it cannot be switched on.
Generic advice for many of the problems people are listing here: restore your iPod within iTunes and resync it again to copy the music across again. I find that I have to restore my ipod (and iPhone!!) about every 2-3 months to keep it happy and functional. Kinda stinks, but not the worst solution in the world.
Once you've done so, pick a song that you've bought and it should reauth the device without you losing an authorization out of the precious five that you're allowed.
Finally, if you're experiencing hardware problems with your iPod, I strongly suggest you look for a local Apple store and make an appt to show them what's going on. Lots of times they have simple fixes and sometimes will just *replace* your iPod with a new one if it's under Applecare, etc. Start at http://store.apple.com/
Okay...my ipod completely stopped working a few minutes ago, so I tried plugging it into the computer to charge....but it didn't do anything, in fact...it made the computer freeze. I tried restarting the computer twice but the computer refused to start until I unplugged the ipod...what am I supposed to do now?
Okay now my ipod decided to turn on by itself...and it is weird because it is fully charged even though it was half charged before it froze >.< should I just assumme that is enough time for it to charge fully? and should I consider it turning on by itself normal?
do I have a possessed ipod? T-T meh I don't know what to think
gotta say thanks took a few times lol but it worked thanks man
worked beautifully. thanks, dave!
I bought the new Ipod Nano 16gb when it was released and last month had to take it back to store to get a relacement as randomly the Ipod wouldnt turn on at the end of the day, (despite the fact I had used it that morning). At first I thought maybe it had been turned on in my pocket and therefore a dead battery, but when I returned home and was unable to charge the Ipod, I tried to do system restore via the Itunes software, however this was unable to complete the restore and the ipod still would not work.
After taking back to store they have replaced the Ipod nano with another and this morning, (3weeks later)the same fault has happened. There is no reason that I can see for this to occur, the Ipod was working last night when I returned home, but when I awoke this morning it wouldnt work at all.
Can you advise is this a common occurenece and is there a fix for it, I have tried the reset you had suggested to other users and I have tried teh restore factory settings via Itunes and yet again it was unable to do so, can you help as this is getting very frustrating????
WHEN MY IPOD WAS A VIRGIN I USED MY BROTHERS COMPUTER TO DOWN LOAD ABOUT 300 SONGS.DO I HAVE TO US HIS COMPUTER TO ADD OR SUB. SONGS WITHOUT LOSING MY ENTIRE LIST?
Nathan, I haven't heard of that being a common problem, so I'm not sure what to advise, honestly. I'd take it back to Apple and ask them what the heck's going on and see what they suggest. It's a huge pain.
Rufus, you can use a third party app to work with your iPod, but it's a pretty unsatisfying experience from what I've seen. If you have your own computer and want to uncouple from your brother, I'd suggest you get a third party app like Senuti (mac) and copy all the music off your iPod onto your computer, then let iTunes wipe and reformat your iPod, then add all your music back. Now you're coupled with the computer you want. It's a pain, yes, but that's just da way it is.
ok. I have the new ipod nano with a camera on ir for christmas and i was charging the battery and all of a sudden, it uploaded all the songs i had on my computer and all the pictures i had on the computer(which is like 488 pics.)I was wondering how do you delete stuff on this ipod.
Quinn, sounds weird. When you have iTunes running and you plug in your iPod, you should see it show up on the left side of the window. Now, click on it, then click on the "Music" tab: do you see your songs? If so, try deleting them...
Thanks for the advice i thought it was broke :D
plss help me................my ipode 1g....isnt chargin i guess its charge is dead...wen i plug it in...d pc......on de screen de apple symbol cms fr a few secs........n den........it totaly blacks out....pls help out
Dave I had tried to load a hacked firmware into my 80gb cover flow ipod classic and it has giving me problems with transfers ever since.. please help me out.the data will transfer a few times after restoring but then it just hangs my itunes and after that while ejecting my ipod also reboots.please help me out dave...
Hi Dave. Help needed to transfer music from ipod to laptop.
I have an ipod nano (8gb)for music only. It connects to my car radio.
I connected it to my lap top and installed/used itunes which was no problem. Sorted my play-lists and changed the music occasionally such as xmas songs.
Problem? I bought a new lap top, installed itunes and tried to sync my music from ipod to new laptop. No go, so I checked help files and found something about transferring a play-list xml file from old lap-top to the new lap top to solve the problem. It didn't work. The play-list titles transferred but not the music. Tried to sync the ipod and new lap-top complete with the new play-list titles, but it didn't make any difference. The only sync options available wanted to wipe my ipod, my only source of music now as I've inadvertently lost the music from my old lap-top.
Is there any way to transfer my music from ipod to new lap-top please.
for nearly 2 months am not usin my ipod suddenly i wanna use it,but it aint working i connect to d computer ,its still off,i dont know wt to do plz me dave
Graham, you need to use a third party application: iTunes doesn't let you grab music off an iPod that isn't already sync'd with the computer. A common pain. Look here for more info:
Joey, plug it in and leave your iPod for an hour or two, then try it. If it's still completely dead, I'd call up Apple or pop by an Apple Store and talk with them. Good luck!
i just got ipod nano 5th gen. for christmas. i worked fine for the first 2 weeks and now the background light won't turn off even though i have it to only be on for 3 seconds. can you please help?
Thank you So much!! It's back to life :]]
I cant get my ipod nano to shut off...its frozen and wont do anything
My iPod was wokring just fine. and then I turned it off. When I went to turn it back on, the screen went all the way white. When I pressed button's the screen went black. Everytime I try to charge it, it still stay's black. Help me please, and get back to me at Meghsammy101@aol.com.
Thank you. (:
Hi Dave.Thats happened to my ipod. It started going weird like you said above. It wouldnt come on or anything. We followed your advice and it worked. Its happened again this week I've followed all your instructions and it still wont come on properley. I connect and charge it until I see the menu screen and can even look at pictures on it but after 5 mins it goes off. what should i do?
help me pls
i just downloaded an album and my iPod nano (The Video only no picture taking) wont respond to the buttons like i just pushed one button and its like nothing happened! and i tried to restore and it says error on restoring ipod and now....i dont know what to do please help me i got this from my parents as a birthday gift PLEASE HELP!!!
I stopped using my ipod for about 3 months and when i decided to start using it again the wheel wont move...its not frozen because it will move wen i tild it but i cant press any buttons at all
What should i do?
ty a lot dude for helping me fix x)
This is a work ipod....I am not sure what happened but one of my cowrkers said he would add new song. It came back to me and I went to plug it in as usual and this thing ahs a mind of its own.......it shuffles thru all songs one million miles a miniute and wont stop.....what happened? what am I to do????
I had exactly the same issue with my ipod, it just froze for no reason. It's now fixed! Thank you so much for the advice!
I do have a lot to say, and questions of my own for that matter, but first I'd like to say thank you, Dave, for all your helpful information by
buying you a cup of coffee!||
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